Overall, my Loan got completed but the entire process took much longer than projected. I've used a VA loan 2 other times in the past (using brick and mortar lenders) and they went smoother and quicker than Veteran's United did.There were added fees added on that I gave proof should not be there (multiple times) yet they were still there at Closing. I was given a refund but that amount is still added to the loan and charged interest for 30 years. I had problems getting replies to emails as well which is disappointing during a time where I want to be "overly informed". I also had to re-accomplish steps that were at no fault of my own but because the process took too long so the information was now out of date. I was hoping for a smoother process but it was my worst VA Loan experience out of 3. In closing, they'll get the job done but don't have extremely high expectations.
Response from Veterans United
We're glad we were able to get the job done, and we're sorry it took longer than you expected. Please contact our Client Advocate team if you would like to further discuss the resolution of your concerns. We'll be reviewing your file to find out what went wrong and how we can make it better going forward. Thank you for taking the time to provide this feedback Billy.
From start to finish I was serviced with a professional attitude. We had a glitch towards the end and it was taken care of very well.
The entire team was very pleasant to work with! Helped me with all the paperwork and answered all my questions very quickly and professionally. I would absolutely recommend them to my friends and family. I wouldn't hesitate to work with them again! Thank you for all the hard wrok!!!
I would recommend Veterans United. They are very professional and courteous. Great company.
The staff is very respectful to the veterans.
Daniel was always professional and very prompt in helping us through the entire process. Great service!
Always knowledgeable and professional
The people are great (Brennan & Jennifer), but the process is overwhelming
Awesome group of folks.
They help me all the way. And answered. All my question
Gina Oversiner, Mike Dianics, and the entire team took the usually anxiety driven process of financing down to a relaxing experience.