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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

168,464

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
124,527
4
34,870
3
5,784
2
1,782
1
1,501

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Showing all 49 Air Force service member refinance loan reviews from Arkansas

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5 out of 5 Stars
Would Recommend

Loan Officer: Neal Roeder

NMLS# 35339

2 out of 5 Stars

Overall, my Loan got completed but the entire process took much longer than projected. I've used a VA loan 2 other times in the past (using brick and mortar lenders) and they went smoother and quicker than Veteran's United did.There were added fees added on that I gave proof should not be there (multiple times) yet they were still there at Closing. I was given a refund but that amount is still added to the loan and charged interest for 30 years. I had problems getting replies to emails as well which is disappointing during a time where I want to be "overly informed". I also had to re-accomplish steps that were at no fault of my own but because the process took too long so the information was now out of date. I was hoping for a smoother process but it was my worst VA Loan experience out of 3. In closing, they'll get the job done but don't have extremely high expectations.

Response from Veterans United

We're glad we were able to get the job done, and we're sorry it took longer than you expected. Please contact our Client Advocate team if you would like to further discuss the resolution of your concerns. We'll be reviewing your file to find out what went wrong and how we can make it better going forward. Thank you for taking the time to provide this feedback Billy.

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

4.5 out of 5 Stars
Would Recommend

From start to finish I was serviced with a professional attitude. We had a glitch towards the end and it was taken care of very well.

Loan Officer: Zach Roberts

NMLS# 1200238

3 out of 5 Stars
Would Recommend

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

The entire team was very pleasant to work with! Helped me with all the paperwork and answered all my questions very quickly and professionally. I would absolutely recommend them to my friends and family. I wouldn't hesitate to work with them again! Thank you for all the hard wrok!!!

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

I would recommend Veterans United. They are very professional and courteous. Great company.

Loan Officer: Matt Marstall

NMLS# 1247522

4.5 out of 5 Stars
Would Recommend

Loan Officer: Laura Christie

NMLS# 1126723

3.5 out of 5 Stars
Would Recommend

Loan Officer: Zach Gunter

NMLS# 99066

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Thornton

NMLS# 45514

3.5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend

The staff is very respectful to the veterans.

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend

Daniel was always professional and very prompt in helping us through the entire process. Great service!

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

4 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Always knowledgeable and professional

Loan Officer: Sam Sexauer

NMLS# 1025352

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

The people are great (Brennan & Jennifer), but the process is overwhelming

Loan Officer: Brennan VanMatre

NMLS# 1117857

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Primmer

NMLS# 1054596

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Awesome group of folks.

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

They help me all the way. And answered. All my question

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Gina Oversiner, Mike Dianics, and the entire team took the usually anxiety driven process of financing down to a relaxing experience.

Loan Officer: Mike Dianics

NMLS# 910759

4 out of 5 Stars
Would Recommend

Loan Officer: Chris Thornton

NMLS# 45514

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