We appreciate the outstanding service we have received twice (2013 and 2019) from VUHL. We will recommend them to all.
Find a new loan officer. Then offer to reimburse some of the cost of my vacation time I had to take due to your screw up.
Response from Veterans United
Hi Douglas, thank you for sharing this feedback with our Client Advocate team. We appreciate your point of view and understand how it can be frustrating when unexpected delays occur. Our commitment to serving you is ongoing and we will work hard to use this opportunity to improve. It is our goal to learn from mistakes, so please do not hesitate to contact us if you wish to discuss things further.
Easy process. Mike was great - communication was easy!
Once again, VU comes through shining!! They've walked us through a VA home purchase and now a refinance!! Unmatched customer service and professionalism! VU will be our lender for life!!
If you're a first time home buyer, I would HIGHLY recommend Veterans United. Taylor and Natalie made the process so simple and the videos were super helpful! The VU website is user friendly. I was terrified of the home buying process and am now shocked at how simple it was...all thanks to my team :). Thank you Veterans United for changing our lives!
Buying a home seems like a difficult task especially when you don’t know what your doing but having people you can depend on makes the whole thing a lot easier. For us Veterans United was who we depended on and we are glad we did.
A great business to work with along with their representatives.
Veterans United makes home buying and refinancing the best experience! I was surprised at the ease and timeliness off the process. You are always kept informed of the process. Thank you Veterans United!
Brian and Danielle (and the rest of the team that I did not get the pleasure to speak with directly) were so great! The whole process was so easy, and they made sure I understood everything along the way. As a first-time home buyer, I was pretty nervous that it was going to be a difficult and confusing process.
As a first time home buyer I was hesitant to trust people I did not know with my home loan. I found out about Veterans United from a news story on TV. From the moment I signed up, I felt like I was a top priority. I was not sure what to expect with my team being so far away, however at no time was that ever an issue. The entire team worked quickly and effectively communicated with each other and myself and at no point did I ever feel unsure of my decision. I cannot say enough, how thankful I am to have been able to use Veterans United, it took one of the scariest decisions of my life and turned it into the best experience I could have ever hoped for as a first time buyer. Thank you to my Veterans Unit team for your hard work and support. We love our new home and could not be happier!