Mr. Jake Hamilton was likewise always helpful in the process. They made a great team.
Easy to use website and To-Do-List with helpful videos to guide you along. HOWEVER, Agent to Client communication is lacking. I felt alone and felt out of the loop. I was not verbally informed ahead of time about all the fees I'd have to come up with on my end.I informed them I had NOTHING TO PUT DOWN yet after it was all over I had to put down 500.00 to hold the place as well as additional $2000 out of pocket in home inspection, appraisal and remaining closing costs... It took a toll that I am no longer excited about buying a house...I feel robbed and mislead. If I knew what I was getting into I would have waited..
Response from Veterans United
Thomas,thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available for more information and looking for ways we can improve.
Veterans United is the best mortgage company I have ever worked with. They are good communicators, are hard working for you, have good lending rates, and get the job done on time.
Amazing team!
If You are searching for help from the Veterans then I say go with Veterans United with the team that they have is the best . All the help you will need , and they stay on top of your every need . We had the most helpful Team .
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Thank you for supporting our veterans. I believe in being to others how you want to be treated, at Veterans United you are definitely paying it forward for our veterans who have given so much for our country. Thank you!
Veterans United was a pleasure to get involved with for our mortgage. I highly recommend them to all veterans that need assistance with a mortgage.
Thank you all for everything you’ve done to help us! Your excellent service took the guesswork out of our first home purchase. I look forward to working with you all again when I purchase my next home!
-With sincere gratitude.
The Earhart Family
My only regret is that I haven't worked with them on previous purchases. Wish that someone had told me about them sooner!
Veterans United, all-in-all, was so good to us. They helped us become homeowners, and were incredibly patient with us. I highly recommend potential homebuyers to work with Veterans United. You won't regret it.
Purchasing a home during the Covid pandemic had some unique challenges. We had some delays but the VU team handled them all and kept me informed. Their portal is easy to use and made documents easy to access and complete. We are happily settled in our home and would highly recommend Veterans United.
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Our team was fantastic; they were kind, respectful, supportive, and adamant to help regardless of the time. We are eternally grateful for their hard work during our home buying process. Because of them we now are living in our dream home!
