Veterans United is it good company I don't have too many complaints about the company itself and the processes but the individuals that were assisting us with this seemed disorganized and unreachable at times and rude on occasion. Specifically when I had given my loan specialist more than 48 hours to contact him, he responded to me and a snide very unprofessional way, this rudeness only happened once though. His assistant what's always courteous and very professional however she seemed very disorganized the times, such as at the very end and closing time she thought that the outbuilding was included on the appraisal and it was not and it was not listed on the appraisers forms that were submitted to her.
The computer program is excellent and user friendly
Don’t expect a timely experience.
Response from Veterans United
Hello Troy, we understand how important it is to feel things move quickly. Your experience does not fit our intention of providing personable and attentive service to everyone we serve. We will be researching this further, and we thank you for taking the time to share this information with our team.
Wonderful experience after dealing with a previous lender. Craig was very responsive to all my needs and answered all the questions I had. He's very patient and understanding to all the home buying questions. Loved working with him. Thanks Craig
The team took us thru the whole proccess, fine job.
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Jeremy helped me any time I contact him. He was very helpful. He kept me on my toes with the To-Dos.Darien Duffy was outstanding He filled in to help every time it was necessary, I would recommend him toany one wanting to buy a home
Easiest process I have ever used to purchase a home.
Veterans United is rated as the number one lender for securing loans for veterans. Your personal loan specialist will walk you through the approval process from start to owning your new home. They are timely on processing your documentation and keeping you informed on what is needed to complete the lending process. The loan specialist and their team are courteous, professional, and a pleasure to work with. I would highly recommend Veterans United Home Loans to every veteran who needs to obtain financing for your new home.
Very smooth and quick process
Tim Spears was awesome! Extremely knowledgeable and always made an extra effort to help me understand the process and succeed in buying my new home. I highly recommend Veterans United Home Loans! Thanks again Tim!