Shawn Swenson and his staff service was outstanding. They made you feel comfortable and answered all questions.
[Being on a neighbor island I expected I would need to make trips to Oahu however everything was done here on Kauai -- great process and experience
All people we came into contact with were very nice and willing to help with our re-finance.
My team of Janine and Sheryl worked tirelessly when we ran into issues to get the deal done and problems solved.
Efficient, friendly, helpful and professional
Something to think about - Some of us older folks don't use the computer nearly as much as the younger generations. A periodic phone check would be helpful for us. Otherwise - thank you very much.
Sheryl, Jody, Troy and Alyssa were very professional in how they conducted themselves and delivered swiftly and accurately on the promised loan. It was one of the most pleasant experiences working with this team.
Great help from Shawn Swenson and Kevin Clark and Team Swenson, including Dorcia.
I was not happy with the communicating the process of the of the refi. I felt unsure of the next steps and the timing of the process at several times during the refi process. Particularly the loan consultant overseeing the process did not know and explain key dates and timelines that I asked in advance. She was to get back to me and I had to call back several times due to not getting timely call backs and updates.
Outstanding customer service!!!