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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

160,200

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
118,033
4
33,484
3
5,554
2
1,710
1
1,419

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Showing all 161 Air Force service member reviews from Iowa

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4.5 out of 5 Stars
Would Recommend

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

Branch Manager: Nick Schuster

NMLS# 9616

5 out of 5 Stars
Would Recommend

I say that any veteran looking to achieve a dream of buying a home no matter what your credit score.These people will guide you through it.I deeply appreciate everything they did for me.

Loan Officer: Cody Smith

NMLS# 1074565

4 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

3.5 out of 5 Stars

Loan Officer: Andy Miller

NMLS# 1009085

5 out of 5 Stars
Would Recommend

The realtors and the title officer both commented on how everyone at Veterans United did a great job - and always do! Thank you again and I will recommend you to any Vet I know who wants to buy a home.

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

Our experience using Veterans United was nothing short of phenomenal! We would definitely recommend them to anyone and would absolutely use them again ourselves. Super smooth process with amazing customer service! We could not be any happier with Veterans United!

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

Speaking as a veteran you can’t go wrong using Veterans United. I highly recommend them.

Loan Officer: Dan Salter

NMLS# 1407348

3 out of 5 Stars

I would only recommend Veteran's United to another veteran if the closing date is flexible and if a realtor is involved.

Response from Veterans United

Thank you for the advice Gina. Purchasing a home is definitely easier when you can be flexible and have a great team to help you out. At Veterans United we have the experience to work quickly to close on your home purchase, but it's always beneficial to plan a little extra time for unexpected events that could occur.

4 out of 5 Stars
Would Recommend

Loan Officer: Durell Cope

NMLS# 1085911

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Veterans United worked for me -- I strongly recommend them when considering a home loan.

Loan Officer: Eric Wessel

NMLS# 673643

4 out of 5 Stars
Would Recommend

Communication was top notch, but a few minor inconveniences did happen.For example, the day before closing I was informed I would need a cashiers check for the final amount. This was quite a surprise as my hometown bank is 3 hours away and it was already too late to over night the check. Luckily the funds were able to be wired for a small fee. Another example would be the VA's funding fee. I was under the impression that the fee was going to be substantially lower when putting 5% down vs putting 0%. I believe it was more of a miscommunication on my end. I just wish I had known the numbers better. Other than that my experience was outstanding and I could not be happier!

Loan Officer: Joe Choi

NMLS# 34787

0.5 out of 5 Stars

RUN AS FAST AS YOU CAN AWAY FROM VETERANS UNITED. VU is okay when things are going okay, but they are horrendous at problem solving when things don’t follow their flow chart. The closing agent I used stated my loan will be the final one she processes for VU because their communication and customer service was so terrible. Recommend you use USAA or go directly to the large banks (Chase, Wells Fargo, USBank, etc.)...chances are they will be buying your loan anyway (save yourself the APR mark-up from VU). Don’t say I didn’t warn you.

Response from Veterans United

We appreciate your feedback Gale and we're sorry you didn't feel you received the level of service we strive to give. We'd like to hear more about the details of your experience so we can work to prevent other Veterans from experiencing the same. While we recommend choosing the lender best for our Veterans, being the nation's largest dedicated VA lender gives us the experience needed to overcome obstacles that arise. We'd like to hear more about the details of your experience so we can work to prevent other Veterans from experiencing the same. Please reach out to our Client Advocate team to discuss.

5 out of 5 Stars
Would Recommend

Enjoy the experience, my first time buying a home. You will have all your questions answered and they will help you every step of the way.

Loan Officer: Chris Thornton

NMLS# 45514

4 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Loan Officer: Durell Cope

NMLS# 1085911

4 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend

Bill, Shane, and Abbey were the perfect trifecta of home buying. I would ever have thought that we could get into a home and close as quickly as we did. Their confidence and knowledge eliminated the worries and anxiety of purchasing a home. Well done! I would recommend them to anyone.

Loan Officer: Bill Bales

NMLS# 1050803

4.5 out of 5 Stars
Would Recommend

Loan Officer: Doug Brady

NMLS# 863095

3.5 out of 5 Stars
Would Recommend

Reed did a good job with helping us buy our home. We had several hiccups along the way. But Reed never gave up. Even when we thought he did he didn't.

Loan Officer: Reed Murray

NMLS# 1630355

5 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

Kayla and Andrew were outstanding to work with. They were always available, returned emails or phone calls immediately and answered each question. They were always respectful and polite, and made this process as stress free as it could be. Would absolutely recommend them!

Loan Officer: Kayla Thoenen

NMLS# 1548073

5 out of 5 Stars
Would Recommend

Loan Officer: Callahan Thompson

NMLS# 1487191

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See all 160,200 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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