Crystal, Damien, and Lance did a fantastic job when it came to this whole process.
Overall it was a great experience. I was well informed and guided by the staff through every step of the process
Kat help me out tremendously on everything.
I tend to ask a lot of guestions about things...Emilee and Shannon were always more than willing to answer them in a very timely manner.
Veterans United is a great company which helped us from the beginning to the end and ensuring that we had a great loan specialist and realtor to work with to get us into a great home.
Originally contacted them in April and got pre approval letter then. advised them in mid October that the house would be completed by Nov. 15th. I called again on Nov 2nd to insure closing on 11/15 and was told that they couldn.t close then, it was too soon for them to get appraisal, that we would have to wait until 11/30 to close. They finally got all of their requirements satisfied and closed on 12/11 almost a month later than requested. Very poor organization, not timely in response.
Joel and Chris were absolutely amazing!!!!
More contact by phone would have been appreciated.
I really enjoyed dealing with Veterans United because were very informative and very nice to deal with
Collin Ward was our POC at first and when I asked about a military grant through the state of Iowa he said that he was not an approved lender so we couldn't utilize. After further investigation I found that Nick Schuster, also with Vererans Home Loans, could help us with the process. He did a fantastic job of picking up the ball where Collin left off. If this company is going to use the word "Veteran" in your name, you better be ready to do anything and everything to help the Vets out, other wise your just using that word for your Marketing.