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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

205,525

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
154,502
4
40,547
3
6,661
2
2,069
1
1,746

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Showing all 2,691 Army service member reviews from Illinois

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5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Herigon

NMLS# 1812815

4 out of 5 Stars
Would Recommend

Professional team that helped guide us through the loan process. Were quick to respond to emails.

Loan Officer: Jonathan Beahan

NMLS# 181325

4.5 out of 5 Stars
Would Recommend

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend
Photo submission from Trumane A.

To any veteran thinking about buying a home, please contact Veterans United. They make it fast and easy and are trustworthy.

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

Loan Officer: Jerry Simons

NMLS# 1378656

4 out of 5 Stars
Would Recommend

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

The best veteran loan company.

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Veterans United was professional yet caring throughout the process, and I will be sure to recommend them to other veterans that are in need.

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
Would Recommend

Our loan process went very well....and that is because of the true concern that the entire Veterans United staff provided during the process.Thanks again,
Bob and Kathy D.

Loan Officer: Samantha Buckridge

NMLS# 1116562

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5 out of 5 Stars
Would Recommend

Very smooth and easy process during this difficult (covid-19) time. Thank You

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

A very wonderful experience never stopped be forgotten!

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

For my first time in the market and purchase, Veterans United made my experience memorable. Kelly and Brett did a phenomenal job communicating and guiding me through the process!

Loan Officer: Kelly Adkins

NMLS# 1604527

5 out of 5 Stars
Would Recommend
Photo submission from Stephanie S.

Loan Officer: Travis Ward

NMLS# 1287868

3 out of 5 Stars

Loan Officer: Douglas Brady

NMLS# 863095

4.5 out of 5 Stars
Would Recommend

Loan Officer: Rusty Burney

NMLS# 1862380

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

3 out of 5 Stars
Would Recommend

Although we have been in a pandemic since I started this process, my expectations were to be expected knowing the staff were working from home. This was definitely a long journey and a lesson learned.

Response from Veterans United

Michael, we value your feedback. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

I had looked, considered other places in turn a resource for buying my home, but after my research, my final decision was VU because, me being a Veteran, they would be my best choice hearing, and looking at their product, and they are patient to.

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

I totally recommend all veterans to Veterans United. I found out that if I sale my house and another veteran buys it, they will reap the same APR as me.That is awesome

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

Great experience. Very knowledgeable and easy to work with.

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Littrell

NMLS# 1313019

5 out of 5 Stars
Would Recommend

Loan Officer: Jason McElvain

NMLS# 1048051

5 out of 5 Stars
Would Recommend
Photo submission from Adam L.

I enjoyed it. Takes me back to basic training - tell you what to do, do it, get results.

Loan Officer: Zachary Roberts

NMLS# 1200238

1.5 out of 5 Stars

Make sure you stay on top of your loan team, they may not always be trying to do what’s in your best interest, and delays on their end may end up costing you extra money to extend rates. Don’t let them try to talk you into financing extra money just because they can’t figure out how to remove excessive escrow amounts from the monthly payment or any other mistakes.

Response from Veterans United

Daniel, Thank you for taking the time to inform our team of your recent loan process. We wholeheartedly agree that communication is a vital key in the loan process and we always try to bridge that from start to finish. Although there are some cases that communication is a struggle. We understand that the loan process can be stressful at times and communication is a helpful tool to ease that stress. We thank you for your service and thank you for choosing Veterans United.

5 out of 5 Stars
Would Recommend

Loan Officer: Austin Rapp

NMLS# 1865231

5 out of 5 Stars
Would Recommend

I’m sure with the pandemic going on it has been an adjustment period for home lending companies. I would guess a lot of people have been trying to buy or refinance in order to take advantage of the low interest rates. Even with all this going on Veterans United helped us complete the purchase of our new home in a relatively quick manner. Thanks
Joseph

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Ward

NMLS# 1520164

1.5 out of 5 Stars

VU failed to meet closing timeline with a 90-day close, and contacted the sellers behind our backs. VU did not offer any sort of compensation and are responsible for a very hostile close. I would not recommend VU for their customer service.

Response from Veterans United

Matthew, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United

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