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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

205,208

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
154,254
4
40,492
3
6,655
2
2,065
1
1,742

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Showing all 2,345 Army service member home purchase loan reviews from Illinois

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

Loan Officer: Aimee Hall

NMLS# 361642

4 out of 5 Stars
Would Recommend

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend

Veterans United was professional yet caring throughout the process, and I will be sure to recommend them to other veterans that are in need.

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
Would Recommend

Our loan process went very well....and that is because of the true concern that the entire Veterans United staff provided during the process.Thanks again,
Bob and Kathy D.

Loan Officer: Samantha Buckridge

NMLS# 1116562

5 out of 5 Stars
Would Recommend
Photo submission from Stephanie S.

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Very smooth and easy process during this difficult (covid-19) time. Thank You

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

A very wonderful experience never stopped be forgotten!

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

For my first time in the market and purchase, Veterans United made my experience memorable. Kelly and Brett did a phenomenal job communicating and guiding me through the process!

Loan Officer: Kelly Adkins

NMLS# 1604527

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4.5 out of 5 Stars
Would Recommend

Loan Officer: Rusty Burney

NMLS# 1862380

3 out of 5 Stars
Would Recommend

Although we have been in a pandemic since I started this process, my expectations were to be expected knowing the staff were working from home. This was definitely a long journey and a lesson learned.

Response from Veterans United

Michael, we value your feedback. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

I had looked, considered other places in turn a resource for buying my home, but after my research, my final decision was VU because, me being a Veteran, they would be my best choice hearing, and looking at their product, and they are patient to.

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

I totally recommend all veterans to Veterans United. I found out that if I sale my house and another veteran buys it, they will reap the same APR as me.That is awesome

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend
Photo submission from Adam L.

I enjoyed it. Takes me back to basic training - tell you what to do, do it, get results.

Loan Officer: Zachary Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Great experience. Very knowledgeable and easy to work with.

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend

Loan Officer: Jason McElvain

NMLS# 1048051

5 out of 5 Stars
Would Recommend

Loan Officer: Austin Rapp

NMLS# 1865231

5 out of 5 Stars
Would Recommend

I’m sure with the pandemic going on it has been an adjustment period for home lending companies. I would guess a lot of people have been trying to buy or refinance in order to take advantage of the low interest rates. Even with all this going on Veterans United helped us complete the purchase of our new home in a relatively quick manner. Thanks
Joseph

Loan Officer: Steve Hopper

NMLS# 1493953

5 out of 5 Stars
Would Recommend

Loan Officer: Collin Ward

NMLS# 1520164

1.5 out of 5 Stars

VU failed to meet closing timeline with a 90-day close, and contacted the sellers behind our backs. VU did not offer any sort of compensation and are responsible for a very hostile close. I would not recommend VU for their customer service.

Response from Veterans United

Matthew, we appreciate your feedback. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United

4.5 out of 5 Stars
Would Recommend

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Loan Officer: Garrett Holzum

NMLS# 1104071

5 out of 5 Stars
Would Recommend

Overall my experience was wonderful the loan team spearheaded by Tina were very helpful essentially making it less stressful

Loan Officer: Tina Guerra

NMLS# 465979

5 out of 5 Stars
Would Recommend

My home buying experience was excellent. I would recommend Veterans United to any of my fellow veterans. Even if you are not quite in a position to get a loan, Veteran's United will help you every step of the way.

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
Photo submission from Jessica F.

My experience with Veterans United Home Loans was one of the greatest experiences I had due to the Loan officer I had. I would recommend Joel Deiber to anyone that is looking into buying a house with Veterans Untied. He was 100% supportive in every aspects of the process. Thank you so much Joel. You were the greatest.

Loan Officer: Joel Deiber

NMLS# 1698013

5 out of 5 Stars
Would Recommend

Veterans United is hands down the best choice for a home loan. Superior customer service.

Loan Officer: Luke Whaley

NMLS# 1359712

5 out of 5 Stars
Would Recommend

Loan Officer: Maureen O'Hare

NMLS# 1064196

5 out of 5 Stars
Would Recommend

Veterans United is a great company!! We started and completed the process in less than two months!! Very happy with our experience!!

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

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More Reviews

See all 205,208 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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