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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

124,441

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,951
4
13,810
3
2,042
2
932
1
706

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Showing all 1,537 Army service member home purchase loan reviews from Illinois

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5 out of 5 Stars
Would Recommend

Love Everything Veterans United has done for me.

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Great job organizing and presenting everything I needed to do. Professional, yet personal.

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Loan Officer: John Parker

NMLS# 996540

5 out of 5 Stars
Would Recommend

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Fantastic communication and always there with questions if needed.

Loan Officer: Samantha Walker

NMLS# 1122751

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend
Photo submission from Audra K.

VU had a very personalized and local approach to our home loan. They know the area well and are familiar with the laws and policies that a larger lender might miss. Their website and documentation system is very simple. We were informed every step of the way.

Branch Manager: Michelle Dapkus

NMLS# 1237812

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

4 out of 5 Stars
Would Recommend

Great team to work with, very responsive and informative. Always kept me in the loop!

Loan Officer: Nate Bohon

NMLS# 1136526

5 out of 5 Stars
Would Recommend

Seth and his team were great! Very knowledgeable, responsive and helpful.

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Etling

NMLS# 902132

5 out of 5 Stars
Would Recommend

From preapproval to close every question, text, and email I sent was promptly answered. I can't imagine having to go through this process with anyone except Veterans United.

Loan Officer: Josh Salicco

NMLS# 1048961

5 out of 5 Stars
Would Recommend

I had a real good experience, both Kevin and Jackie, were there to answer my questions, and get me thru all the paperwork.

Loan Officer: Kevin McMillen

NMLS# 221266

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

5 out of 5 Stars
Would Recommend

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend
Photo submission from Alan W.

Misty Spain and Ross Pierson was excellent with guiding me through the Home Buying, Loan, and Closing process. They was great to work with!

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Very helpful! Always able to get in touch with someone when I needed to.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Both Damien and Crystal were outstanding they kept me updated on every step of process their entire team was great.

Loan Officer: Damien Shafer

NMLS# 449799

5 out of 5 Stars
Would Recommend
Photo submission from Eric R.

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Michelle and the staff were amazing! They were so patient and helpful during the entire loan process. The guidance and assistance provided was outstanding!

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Garet Barry

NMLS# 1409472

4.5 out of 5 Stars
Would Recommend

Loan Officer: Samantha Buckridge

NMLS# 1116562

4.5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ashleigh Quinn

NMLS# 342058

4 out of 5 Stars
Would Recommend

Loan Officer: Eric Almazan

NMLS# 1282293

4 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend
Photo submission from Zachary S.

Veterans United was very helpful. We stayed in contact and helped each other as much as we could from start to finish. Our first home buying process went smoothly and worked out very well for our family!

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Herbel

NMLS# 182159

5 out of 5 Stars
Would Recommend

Loan Officer: Clint Hamilton

NMLS# 1224235

5 out of 5 Stars
Would Recommend

Loan Officer: Jake Hanson

NMLS# 1068724

2 out of 5 Stars

Poor communication, rarely returned phone calls too often communicated the wrong info, unreliable, didn't reach out for multiple days when problems arose

Response from Veterans United

Anthony, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.

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See all 124,441 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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