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Pat did amazing and was very attentive and took very good care of us in every way. We will be in contact with him for any other loan needs for sure.
Tim Wueat is SUPER knowledgeable when it comes to the loan process. He also has a sense of humor. His experience really helped us to understand the loan process, which in turn boosted our confidence in VU. Finally, he and his team (Natalie and Jacob) did a very good job communicating via email and telephone. Thank you ALL of you! I’ll be calling you on the next go around.
Veterans United was the best home buying experience I’ve ever had. They were like family, seems that everyone who works for them has your best interest in mind. They made me feel that My military service was appreciated. This was the first class service the entire journey.
Veterans United even had some other employee contact me to tell me which utility companies service my new address and were completely wrong on two of them and only gave me 3 of the 6 options on another (The 3 worst options I might add). When I contacted the employee that gave me this bad info I structured my e-mail to help him get better and to make sure other customers get better info. I got no response at all. Thanks Anthony Oetting!I've been in Customer Service my whole adult life. I pride myself on how much I care about the people I serve. I only felt that level of care from Katie Colden (Agent) and Chrystal Franks (Client Advocate).I strongly recommend you manage everyone that plugs into an application and interfaces with your customers to make sure expectations are being met. Terry Schoonover was doing a bad job and I even brought it to his bosses attention. His boss didn't care.
Response from Veterans United
Brian, thank you for taking the time out of your day to share this information. It is our goal to provide consistent and personable communication through a dedicated Loan Specialist. We would like to learn more about your experience. A member of our Client Advocate team is available for your to assist in continuously improving our service.
This is by far the best loan company I have ever worked with! So quick and everyone went above and beyond to help us! And everyone we spoke to was courteous and respectful. Do not hesitate to give them a call!
I couldn’t be happier with how everything went down!