My experience was not the smoothest nor the easiest and overall not satisfied with Veterans United.
Response from Veterans United
Yanessa, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
This was my fourth go around with Veterns United and will use them for the next house we buy. It is a very easy process with them from cradle to grave to get in you house and close. One of our houses took around 14 to 17 days to close that was amazing.
BUYER BEWARE - We were left extremely disappointed by our home buying experience with Veterans United, which was even more disheartening considering how many great reviews we read from other buyers. Our loan officer was inattentive, did not respond to emails or phone calls for WEEKS at a time, missed sending out critical paperwork, and when we as buyers, our real estate agent, and the closing title company brought this to Veterans United's attention time and time again, we were told the problem would be fixed and it was not. Our loan officer wasted our time for weeks on end asking for us to give a justification for why we were moving to another state, saying that without a good enough reason, the underwriters might not approve our loan. Given that we were free to work from wherever we choose and are not tied to a specific local office or region, borrowed less than we were ultimately approved for, had outstanding credit and more than enough income to make our payments, this was extremely upsetting to have our time wasted over and over again when it not only has no impact on our ability to repay our loan and we were well within our means, but also that it is nobody's business where we are moving or why as long as we make our payments in a timely manner. Nobody I asked had EVER heard of such a ridiculous request, much less that being made a stipulation for whether or not our loan would be approved. Yet this was what our loan officer wasted our time with for weeks on end, but could not be bothered to deliver paperwork in a timely manner, answer his phone or email during time-sensitive moments in the buying process or to meet deadlines, and blatantly ignore paperwork that we needed him to review for accuracy before getting signatures and then blame us for reasons he made up. He took no responsibility for his actions and this is completely unacceptable.What should have been a relatively painless process was made difficult, frustrating, and left us with a bad taste, which is a shame considering we have several military and veteran friends who are in the beginning stages of the home buying business. I wish I could tell them that we had a good experience, but I have never been so confused, irritated, or talked down to in my life. This process seems to be heavily dependent on your loan officer, so all I can say is if you get the same one we had, withdraw your application and look elsewhere for financing unless you enjoy months of headaches, not sleeping, and stress-induced chest pain.
Response from Veterans United
Raif, thank you for sharing your valuable feedback. A member of our Client Advocate team is available to you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. We understand the occupancy guidelines set by Veterans Affairs can be at times confusing and stressful. We want to ensure that these guidelines are by law set that we must abide by. Information from your loan experience can assist us in helping future veterans that may have a similar scenario. We thank you for your service and for choosing Veterans United.
In day of "Good Enough" It is refreshing to find someone That will go the extra mile. Veterans United is truly blessed to have Celina Mowrey on your team. To say she went the extra mile would be a gross understatement. I know that that I was a P.I.A. Customer, but not once did Celina display anything but a Professional and caring attitude. From start to finish she was extremely understanding. Shoot working with her makes me want to buy another house.
To my fellow Veterans—do not hesitate to contact Veterans United to start your journey of owing your dream home. They will treat you with the outmost respect and professionalism.
Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.