This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
My agent went the extra mile to get me approved. Easy online document signing.
My Loan Officer really worked hard to help me acquire a home loan.
Although I am overall highly satisfied with my experience, I do wish that, at the beginning of the process, I was given a check-list of all documents and materials that would be needed - to include items from other parties and sub-documents. I was blindsided at the final week with documents that I did not know were needed.
I have already recommended the service to a friend/coworker. You guys were great!
At the beginning it was a great experience, but closer to the end of the process I felt like I had to make a lot of things happen on my own. Other times I would complete what was asked and then have to jump through hoops for another item. I understand the reasonings. Ow but it was difficult to have to go through.
Polite and speedy service
The VU site worked out extraordinarily for our situation; with me being overseas and having to review paperwork via the site. It was very easy and self explanatory.