Saying I had a great experience would be an understatement.
This was my first time purchasing a home and Veterans United made the process as easy as possible, from the team’s knowledge to the easy to use online tools, everything was exactly what I could’ve hoped for.
This was my first time ever purchasing a home using a VA home loan, and though it had its moments, Jake Hanson was an incredible loan officer. He answered his phone immediately, answered my questions, and made me feel like I was not left out of the equation. I highly recommend Veterans United, Jake Hanson and his team! OOHRAH!
Despite disclosing a few issues up front and asking if they would become an issue last minute, I was assured that they wouldn’t be. My intent was to side step the mad scramble for documents in the final hour since I have a job and dropping everything to address these were not an option.
They tried the mad scramble anyway. My file sat on the underwriters dear for several days only to be kicked back for the very same issue I disclosed on day 1.
Everything got done, Will gets credit for that, but the underwriter is garbage at their job.
Response from Veterans United
Hello Edward, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the meaning behind certain documents is part of our commitment to deliver outstanding service.
I would like to say, the Veterans United staff were all so very helpful. They stayed in contact and kept me informed during the entire loan process. I really appreciate all you guys for what you do and did. Not just for me but, Vets all over. I would definitely recommend you all to my friends and family. Thanks again.
The rate that i received was outstanding. The process was smooth and you really feel that you are being taken care of.
I like the electronic way of sending messages
Easy process and very efficient.
In short, I highly recommend VU. Everyone I worked with was highly professional and exceeded all of my expectation. Todd, Ben and Grant went out of their way to meet and fulfill every need in the home buying process. I will definitely be back!
My closer was really good and accommodating a last minute schedule change!
Great simple process, kept us in the loop the entire time! Fantastic experience
I highly recommend Veterans United to any Vet who is searching for someone to finance your home purchase. From getting the Pre Approval letter, to signing the final documents at the settlement table, they will make you home purchase a joy. Always there to answer all your questions, and guiding you through the entire process. Veterans United is the stress free way to finance your home purchase!
I would recommend them to anyone