Colin Williams was awesome in his customer engagement and service delivery.
Being a first time home buyer, Veterans United Home Loans took away the stress of buying a home. The process from start to finish was outstanding.
The guys (Mitch, and Jessica) at VUHL made the encounter enjoyable, and their ability to be patient with me was amazing. They at all times kept a professional temperament even when things seem to get intense. In all actuality they made you feel like you've known them for years as you felt they cared.
Very patience and flexible with required documents.
I believe I could have gotten a better interest rate which veteran United did not.
Scott was great. The Transaction Coordinator could have been a bit more understanding that his is my first home loan process. I repeatedly asked for updates and was told that the figures were not available. I understand that it might not be best to tell a person that their money needed for closing is lower than actual, but being off by $6000.00 is a bit excessive.
Maureen O'hares team, I felt, went over and beyond!
Everything was excellent
Team was professional and helpful. Minamal work on my behalf which made the process of purchasing my first home seemless.
Very postive...less hassle
Mitch Pearson and Becca Whorley was outstanding in attention to detail and working to finalize the refinance loan as fast as possible. Consistently keep in touch throughout the entire process and was expeditious with responses to all my questions.
The overall experiences were good. The online processes could be confusing at time but Derek and his team is there to assist.