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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

218,650

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
164,865
4
42,704
3
7,013
2
2,209
1
1,859

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Showing all 547 Air Force service member home purchase loan reviews from Maryland

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5 out of 5 Stars
Would Recommend

Really appreciate the entire loan teams help and dedication!

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Crutchfield

NMLS# 839679

2 out of 5 Stars

Be cautious, the underwriters end up asking for outrageous requests on things with almost impossible expectations. Because of this, our closing was pushed almost 2 months and we had to spend about double what we originally needed to. Otherwise, they are pretty good and organized, the process itself is pretty straightforward and easy.

Response from Veterans United

Dylan, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Thank you for sharing your open and honest feedback. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Please reach out to us if you would like to discuss your experience further.

5 out of 5 Stars
Would Recommend
Photo submission from Jeffrey B.

Veterans United is most definitely a fantastic company to work with when you are securing a loan to buy a house. They are with you every step of the way and will make sure that you are comfortable throughout the entire process. The ultimate group of professionals.

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Highly recommend! Smoothest process from start to finish.

Loan Officer: Jake Faerber

NMLS# 838645

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Anderson

NMLS# 1406929

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Reeves

NMLS# 856448

2.5 out of 5 Stars

Literally find anyone else. FUBAR

Response from Veterans United

Robert, thank you for sharing your valuable feedback. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.

5 out of 5 Stars
Would Recommend

Overall it was an easy process and I felt like I was very well take care of.

Loan Officer: Scott Beasley

NMLS# 1249858

5 out of 5 Stars
Would Recommend

During these unprecedented times, I was very fortunate that the professionals at Veterans United was able to get me into my first home. Everything is done electronically and securely but there was always someone I can talk to if I had any questions or issues. Thanks, VU!

Loan Officer: Joe Peterson

NMLS# 1275877

4.5 out of 5 Stars
Would Recommend

Super happy this all came together in time for me to be able to move my family.

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Would recommend Veterans United hands down over any other lender. This is their bread and butter and they are great at what they do.

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

Loan Officer: Greg Heins

NMLS# 1862552

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Dunn

NMLS# 1864169

4.5 out of 5 Stars
Would Recommend

Already given

Loan Officer: Timothy Wuest

NMLS# 1009949

5 out of 5 Stars
Would Recommend

Loan Officer: Samuel Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

10/10 would recommend! After we obtained our preapproval, once we went under contract on the home of our dreams we closed in something like 25 days! It was a terrific experience. Thank you!

Loan Officer: Timothy Wuest

NMLS# 1009949

4 out of 5 Stars
Would Recommend

Loan Officer: Cam Moore

NMLS# 1604156

5 out of 5 Stars
Would Recommend

Not sure how I came across Veterans United but sure glad I did. The process was seamless and they left nothing to the imagination. All questions answered, all curiosity put to rest. Amazing experience!

Loan Officer: Brian Flanigan

NMLS# 1068745

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5 out of 5 Stars
Would Recommend

Loan Officer: Kedric Busch

NMLS# 1811777

4 out of 5 Stars
Would Recommend

Loan Officer: Zachary Debord

NMLS# 192560

4 out of 5 Stars
Would Recommend

Loan Officer: Carma Bittle

NMLS# 1366915

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kris Carmichael

NMLS# 966989

3 out of 5 Stars

There seemed like a lot of unnecessary steps kept getting thrown in. Maybe have a sheet listing every single item that could be ask for (e.g. the letter from current mortgage company about an occupation clause).

Response from Veterans United

Allyson, Every loan has its own additional steps and requirements to be clear to close. Our loan officers are highly trained to assist our clients in these additional steps. However, we do understand the stress that will come along with these additional steps and required documents. These are requested to assure our clients are receiving the best product for that client. Thank you again for your service.

5 out of 5 Stars
Would Recommend

Nichole and Danielle were both outstanding and went out of their way to help us. We were in a stressful situation with shortnotice orders and a very short timeline, but they both answered and responded to all of our questions right away and were always available. They are a great team and made the process so much less stressful and we were able to close on our house within 30 days!

Loan Officer: Nichole Barber

NMLS# 1275878

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Etling

NMLS# 902132

5 out of 5 Stars
Would Recommend

Service was top-notch. This was my first house purchase and I have to say, Veterans United made it a lot stressful than it could’ve been. My loan team and concierge (Tim, Jill & Beth) were all professional and answered all my questions. Honestly I have nothing negative to say about my team. I will definitely be using Veterans United again for my future purchases. You guys rock!

Loan Officer: Tim Alvis

NMLS# 373984

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More Reviews

See all 218,650 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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