Everything was well explained and smooth
Promise Jackson is amazing. From the start of the process until we closed she explained everything in detail and was available at a moments notice to provide what ever support I needed. Also, the videos are fantastic and very informative.
Mitch and Taylor were always very helpful and quick to give us any answers we needed
I have bought a few houses in my time. This was the nicest pair of persons I have had.
Matt Brandt on Derek's team e-mailed us with an update on Fridays to keep us informed on the status of our loan.
The only real issue I had with Veterans United Home Loan was the employment verification that was required again on the day of closing. I think this could have been done the Friday prior to my closing date. Due to Monday being Memorial Day and my closing taking place that Tuesday, May 29, 2018. There was an awkward period of time that took place because both sides didn't know what was taking so loan. We were just getting ready to leave and come back when we were told the required documents had been received. My Real Estate Agent noted that something like this had never happened before.
The online documents were easy to access and sign. The to-do list was extremely helpful and organized.
This process was complicated due to a low appraisals but the team helped me navigate through the process with ease.
Veterans United always works to accommodate my needs. This was my second mortgage with them and I will go back for my third. Great service and friendly staff.
Excellent team work and very efficient in helping me get my house.
Their dedication and hard work were among the best.
Did not like length of time in underwriting and lack of communication for updates
The team walked us through every step of the process and made it easy to understand. They answered all of our questions very cheerfully. You could tell that they knew what they were doing. We are first time buyer and green to the process.