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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

126,788

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
109,011
4
14,040
3
2,071
2
948
1
718

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Showing all 489 Air Force service member reviews from Missouri

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5 out of 5 Stars
Would Recommend

The VU team did an amazing job getting my loan closed in a very short period of time. They were very prompt in notifying and updating me on any new news as well as progress of loan. They also do a great job of not pressuring you into anything.

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Hands down the easiest home buying experience I’ve ever had. Fast and painless.

Loan Officer: Brandon Worthington

NMLS# 1563972

5 out of 5 Stars
Would Recommend

Loan Officer: Chrissy Smith

NMLS# 1126211

3 out of 5 Stars

Loan Officer: Justin Doisy

NMLS# 1660962

5 out of 5 Stars
Would Recommend

I HAD A FANTASTC EXPIENCE WITH THIS LENDER!

Loan Officer: Ashleigh Quinn

NMLS# 342058

4 out of 5 Stars
Would Recommend

Our closing date was set for about 6 weeks and we had everything submitted timely, yet paperwork was not completed on time and our closing had to be pushed back 5 hours. We feel it would have been longer if we had not stayed on them. No one communicated with us that they were behind until we called the day before to check. This was very stressful to us.

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Llewellyn

NMLS# 933895

5 out of 5 Stars
Would Recommend

John points you in the right direction even from getting your credit score in better standings by referring me to Patty inside VU . At VU you will find that professional services with qualified people who will work in your best interest. They care about seeing you succeed . They are equipped with all the tools to see the job done right and thru to completion. John along with Ashton on the lending side were focused , caring , straight forward , and initiate the confidence you will need to help carry all the way to closing .

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

We loved working with this company! Chad Beza, Kris Ball, and Brandi Arvidson made us feel valued and respected. They kept us 'in the know' every step of the way and were prompt to respond to any questions we had. The portal was user friendly--so nice to be able to upload documents and keep track of to-do's online. Plus the personalized welcome mat was a classy touch. Thank you for making our home-buying experience so enjoyable!

Loan Officer: Kris Ball

NMLS# 1373481

5 out of 5 Stars
Would Recommend

Veterans United Home Loans made my dream of owning a home again come true after two other mortgage companies failed me and for this I am eternally grateful!

Loan Officer: Brandon Worthington

NMLS# 1563972

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Griggs

NMLS# 995914

1 out of 5 Stars

I think the overall site was not very upfront and a bit misleading. The whole process was more about getting the loan closed quick vs. effectively and in the end the loan was pushed back. The recommended contractors (realtor, appraisal) were pretty horrible and the worst part. Who you work with and recommend effects the view back on your company.

Response from Veterans United

Jovan, we have reviewed your feedback and we thank you for taking time to share with us further. It is a fact that VA appraisers are selected and appointed by the Department of Veterans Affairs directly. Veterans United does not recommend those individuals. We hope that our customer service exceeded your expectations in other ways, and we always seek to improve the home buying experience based on customer feedback. If you wish to share more information please do not hesitate to contact our Client Advocate team for further assistance.

5 out of 5 Stars
Would Recommend

a wonderful team and company that I would highly recommend to any veteran looking to purchase a home.

Loan Officer: Justin Benge

NMLS# 1524876

5 out of 5 Stars
Would Recommend

They were very helpful when we purchased our home.

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

The process was so smooth and efficient. I’m so happy with our choice to use Veteran’s United. They took the time to answer all of my questions and went above and beyond throughout the whole process.

Loan Officer: Sam Yoo

NMLS# 149705

4.5 out of 5 Stars
Would Recommend

Loan Officer: Anna Denietolis

NMLS# 1076832

5 out of 5 Stars
Would Recommend

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend

Loan Officer: Scott Beasley

NMLS# 1249858

4.5 out of 5 Stars
Would Recommend

Loan Officer: Chris Thornton

NMLS# 45514

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mason Maddox

NMLS# 314123

5 out of 5 Stars
Would Recommend

Ashley and her team were wonderful!

Loan Officer: Ashley Cook

NMLS# 1106948

2.5 out of 5 Stars

Difficulty getting answers to simple questions about my loan. Seemed unorganized and had to push the closing date back.

Response from Veterans United

Hello Ryan, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your valuable feedback and the ways we can improve is part of our commitment to deliver outstanding service.

4.5 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

4.5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Jon Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Watkins

NMLS# 384700

4.5 out of 5 Stars
Would Recommend

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend

Wouldn't even think about using another lender!

Loan Officer: Leanna Moss

NMLS# 1126212

4.5 out of 5 Stars
Would Recommend

Loan Officer: Beau Reiske

NMLS# 1197850

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See all 126,788 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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