It was a very smooth process until it got to the appraisal, they got the date wrong (july 29th) that it was done on so we were waiting forever for it and then my realtor found out it didn't actually get done till (Aug 5th) then they kept requesting and throwing new information at the last min..my lender kept dropping the ball on everything.
Response from Veterans United
Hi Martin. We do our best to set the proper expectation when working with the VA assigned appraiser, however, we have no direct contact with the appraiser. We understand this can be frustrating when delays are involved. We will continue to provide feedback to the VA Regional Loan Centers in regards to our Veterans' experiences with appraisal issues. Thank you for bringing your experience to us, and please contact our Client Advocate team if there's anything further you would like to discuss.
When I first heard about Veterans United Home Loan I admittedly was skeptical. I had never heard of the company before and the pushiness from my realitor (at that time) to change lenders made me nervous. I called and had an in-depth long conversation with my lender. Mike (my lender) near Scott Air Force Base, IL was very professional yet personable and extremely knowledgeable. I knew he was someone I could trust. I ended up changing realtor and trusting my gut filling... and now I’m writing this from our new house. The whole team had phenomenal, fast communication with not just myself but also (just as importantly) with each other. We also locked in a great competitive rate on our loan. My (new) realitor also exchanged information with Mike and spoke of how great he was to work with! I just received an American flag wood caving/ plaque in the mail today from VU, which was completely unexpected! Wow! Simply a great experience, could not have gone better. If you’re around Scott Air Force Base contact Mike at VU, you can see first hand what an amazing experience buying a home can be. :) Thanks!
I was very pleased with all the help and attention i received during my journey to a new home. Thank You !!!
I would recommend VU and Matt Thill (in Columbia Missouri) to any military members purchasing a new home. They understand military details and idiosyncrasies that other lenders wouldn’t be as familiar with. We had a crazy move with our service member being overseas unaccompanied. They worked right through it without issue. It was nice working with people who understood!
Amazing program to work with. This was our first time acquiring a home loan. Our previous home we bought outright and we lived there for almost 50 years (so this whole process was quite daunting to say the least). Everyone with Veterans United did their absolute best st explaining each step in detail and really making themselves available for any questions or concerns we may have had. Everyone collaborated well together to get us into our new “forever home”. Having the ability to do so much of the paperwork online was a real timesaver and having the “to do list” (to walk you through each step and check it off once it’s completed) made even a novice home buyer at ease with the process. A+ experience from start to finish.
I highly recommend Veterans United. For not even being in the same city as Veterans United the communication and contract process was very efficient, painless, and stress free. Plus they went above and beyond to help get my family in our new home in the time frame that we needed.
Using Veterans United was my very first experience purchasing a home and I have to say, I was extremely pleased. The overall process was very smooth. Being able to complete the home buying process online was absolutely amazing. The whole online process was easy to follow, use, and understand. We had a few hiccups that were out of our control; however, I was still able to close on time due to the dedication of my Loan Officer. My Loan Officer Sam was absolutely amazing. He always kept in touch and let me know where we were in the process. Sam made himself available for any and all questions I had and answered them in a timely manner. The customer service was top notch. I couldn't have asked for a better experience purchasing a home for the very first time. I would definitely recommend Veterans United for anyone on the market to purchase a home.
I was referred to Terry Roberts by a disabled combat vet. As soon as I met him I knew he was going to take care of me. Look out for me. Oversee the process with experience, knowledge, and comradarie only found in the military. I have a new friend, thanks Terry.
Chris was amazing! I felt as if he went above and beyond to make sure deadlines were met. He explained everything that needed to be explained. Answered all my questions and was always available.
Veterans United is a top-notch organization when it comes to helping veterans reach their dreams of owning a home. After working with them on my home, I wouldn't recommend anyone else.
If you have the desire to own your own home, Veterans United has the staff and experience in making that happen. From free credit repair services, experienced loan officers, and team members that walk you through each step of the way. Top shelf experience.