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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

156,386

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Showing all 215 Air Force service member reviews from Mississippi

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5 out of 5 Stars
Would Recommend

We were extremely impressed with everything about our home purchase journey with Veterans United. I was never so happy and proud to be a veteran. Their service was excellent and Chance walked us through every step of the process. We were kept informed on everything and Janet our real estate agent was wonderful and made our buyers experience great. Even the sellers were great. Everything went far better than I imagined it would. The closing was a breeze with no money down. Great team at Veterans United

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

I will always check with Veterans United first from here on out!

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

We would recommend them......

Loan Officer: Ashley Khederian

NMLS# 1018475

5 out of 5 Stars
Would Recommend

This is my first home loan let alone VA Loan. Veterans United was nothing but easy to work with and extremely helpful during the whole process. They were able to answer any question I had and I was able to close in under 30 days. I will 100% recommend VU to any of my fellow service members looking to buy a house at their current base and will use them for all of my future VA loans.

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

Josh and Hana were very professional and helpful during the entire process.They kept us informed about any changes or potential problems, we really appreciate that.Thank you JoshHanaVeterans United

Loan Officer Development Specialist: Josh Carlyon

NMLS# 1393787

5 out of 5 Stars
Would Recommend
Photo submission from Gerald S.

Great team to work with. They will work hard for the veteran if the vet does their part. Matt and Deana was great to work with. I do appreciate all the work and time they put into getting my refinance done. Great job guys, A big thank you. Gerald Saucier

Loan Officer: Matthew Etling

NMLS# 902132

4.5 out of 5 Stars
Would Recommend

Loan Officer: Stuart Timmerman Waters

NMLS# 1085398

5 out of 5 Stars
Would Recommend

Very fast and efficient. Went above and beyond to get everything finished as quickly as possible.

Loan Officer: Tim Killday

NMLS# 1698454

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Beasley

NMLS# 1810148

5 out of 5 Stars
Would Recommend

If you want a no-nonsense loan company with much respect for the military and their families Veterans United is your only option.

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend

Our experience was wonderful! We were always being informed of the next step and all of our questions were answered with care along the way. We could not have been happier with our experience!!

Loan Officer: Doug Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend

Veterans United Home Loans was exceptional in every way...quality educational content, great rates, extraordinary service, & flawless closing. Our personal loan team (Cody Smith & Corey Jackson) was outstanding and always provided very personal, professional, and prompt support. This was by far our best mortgage experience ever!

Loan Officer: Cody Smith

NMLS# 1074565

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mystle Schellhorn

NMLS# 1698291

5 out of 5 Stars
Would Recommend

It was so easy buying a home with Veterans United! They were there every step of the way and made my experience stress free. I would recommend them to everyone.

Loan Officer: Tyler Billington

NMLS# 361376

1 out of 5 Stars

We did not have a good experience with Veterans United home loans. It is unfortunate because we initially were working with a loan officer in Washington who was great but our plans changed and we were re-locating to the Mississippi area and had to have a new loan officer assigned to us. I will say not all of the fault lies on Veterans United and our loan officer/team, however, there were multiple instances of miscommunication between the lending team to my spouse, myself, and our realtor that made the experience extremely unpleasant, delayed, and stressful. At one point we even requested to be switched to a different loan officer due to the miscommunication but we were so close to our closing date that they said it would cause a delay. We agreed to continue with our current loan officer only if communication improved, we were cc'ed on every email, and communication was clear between our realtor and the lending team. This did not occur even after the discussion and our closing was delayed regardless of staying with the team and the situation only got worse. We requested to speak to a manager 3 x times during the process but were not given a contact until we had already reached out to client advocates. I can say that after we did speak to client advocates the process seemed to improve, however, we were already past our closing date and delaying travel dates from WA to MS due to the delay in closing. After speaking with the client advocate, the final documents were able to be pushed through for a rush final loan approval. We did appreciate the quick effort and push the team made at the very end to get the closing finalized. Overall, this house buying experience was very stressful, poorly managed, and caused us delay in closing, travel times, and even required us to re-schedule flights for our family member who helped us move.

Response from Veterans United

Mychael, thank you for your commitment and hard work during the loan process. We realize that communication needed to be improved, and we appreciate your willingness to work alongside the Client Advocate team. Your feedback is valuable, and our teams will use this feedback as they continuously work to deliver expectations.

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Billington

NMLS# 361376

5 out of 5 Stars
Would Recommend

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend

We Filled out an Online form that lead Veterans United Calling Us,ask if we were wanting to buy a Home. With all out Credit history our Negative Response was met with Let’s fill out the Forms and see where you are. Then KARA Recommended Dana Get a Secured Credit Card Loan to rebuild her Credit. This all started back in Sept of 2018 in Feb 2019. We called back said Dana Bankruptcy was completed. Then It was Just Followong the To Do,s. The To Do, For Us that never seemed to End!!! But it is Now May and We are In A Beautiful Home. Thanks to Veterans United Home Loans.

Loan Officer: Joe Choi

NMLS# 34787

2.5 out of 5 Stars

Our process started very good. We were told a lot of things and we started our process more than 45 days before our closing date. As the process went on, we realized that they were not as helpful as we thought. They talked in circles when we asked about our fees. They got rude because we asked where credits went or why they changed. They always to not know or the couldn’t give us an accurate number until closing. They continuously asked for the same documents over and over that were uploaded and emailed and got snappy when we told them we already turned them in. Then would say “oh I overlooked” we looked at the reviews before going went them and thought we would receive a totally different experience. We are glad they got us in our house but the service was not up to par.

Response from Veterans United

Thank you for your feedback Edward. We definitely understand the frustration when the money owed at closing changes and that additional documents can be an added stress on your buying process. If there are any fees you have questions about please do not hesitate to contact our Client Advocate team for more details.

5 out of 5 Stars
Would Recommend

Loan Officer: Vishal Patel

NMLS# 1233368

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

I couldn't have asked for a better experience with VU. Simple and easy. Everything was explained in detail which made it a very pleasant experience.

Loan Officer: Joe Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

Veterans United makes getting a loan a pleasant experience with all the help you need to complete the process

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

These guys are amazing professionals!!

Loan Officer: Joe Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

At age 68 made it possible for my wife and I to purchase our forever dream home. We are forever grateful to Veterans United and their team.

Loan Officer: Nick Holman

NMLS# 1052289

3.5 out of 5 Stars
Would Recommend

Loan Officer: Laura Christie

NMLS# 1126723

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Perry

NMLS# 860457

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See all 156,386 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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