Agent made two rather critical errors during the loan process. One nearly cost us the sale of our home and the other may have left us with no homeowners insurance at all! This was simply poor judgement and lack of organization or maybe focus.
It was truly a good experience for the most part. I didn't find The Lighthouse program to be beneficial as we didn't receive check-in for status or much help offered. The portal aspect is streamlined and easy to access
It was great! They told me what they needed and kept me informed.
Very excellent from the beginning stages to the end. A big thank you.
Everyone on the team was always courteous and professional. They were always available to ask questions and make me feel at ease. This was truly a. wonderful and stress free experience.
The experience I had with VHU was beyond disappointing. They are your best friends until something goes wrong and then you don’t hear back from them. They come off nice but it’s good to know they are not a bank they do not have real money. They are brokers who want to sell you and and your loan as soon as they can and your best interest is not their concern. I would not recommend them to any of my veteran friends and they are blacklisted from all my closest veteran friends. Try USAA or NavyFed before you make the mistake I did
Response from Veterans United
Ryan, thank you for taking time out of your day to share this information. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service. It is our goal to provide consistent and personable customer service as a direct VA lender. We do not conduct business as a mortgage broker. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
It was a grate experience to deal with veterans united home loans.If I was to buy another home it would be with veterans united loans.
Veterans United explained every process as we moved along. They have multiple videos throughout their web sight that make it easy for me understand. As a first time home buyer I would definitely recommend visiting their website. Even if you choose to go with a different lender. Visit their website to learn as much as you can!
So informative. All the videos were great for me as a first time home buyer.
We came upon Veterans United on the internet one night we were considering purchasing a home. I decided to call that night, kind of late if I remember correctly, and Joel, our soon to be loan specialist, answered the phone. Over the next half an hour or so, we discussed the possibility of owning a new home. Joel calmly navigated the potential with me and set me on the path to homeownership.