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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

123,919

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,497
4
13,755
3
2,038
2
928
1
701

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Showing all 857 Marine Corps service member reviews from North Carolina

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5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Morris

NMLS# 1598793

1.5 out of 5 Stars
Would Recommend

Agent made two rather critical errors during the loan process. One nearly cost us the sale of our home and the other may have left us with no homeowners insurance at all! This was simply poor judgement and lack of organization or maybe focus.

Loan Officer: Shane Lowe

NMLS# 1123167

3.5 out of 5 Stars
Would Recommend

It was truly a good experience for the most part. I didn't find The Lighthouse program to be beneficial as we didn't receive check-in for status or much help offered. The portal aspect is streamlined and easy to access

Loan Officer: Shane Miranda

NMLS# 1312406

3.5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Benge

NMLS# 1524876

5 out of 5 Stars
Would Recommend
Robert B

Loan Officer: David Kling

NMLS# 1223549

4.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Branch Manager: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Gustafson

NMLS# 1599009

5 out of 5 Stars
Would Recommend

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Lyman

NMLS# 1312488

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Llewellyn

NMLS# 933895

5 out of 5 Stars
Would Recommend

It was great! They told me what they needed and kept me informed.

Loan Officer: Nick Intrieri

NMLS# 1524889

5 out of 5 Stars
Would Recommend

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend

Very excellent from the beginning stages to the end. A big thank you.

Loan Officer: Jesse Francisco

NMLS# 1229823

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

4 out of 5 Stars
Would Recommend

Loan Officer: Matthew Czerwonka

NMLS# 1073284

5 out of 5 Stars
Would Recommend

Loan Officer: Laura Christie

NMLS# 1126723

5 out of 5 Stars
Would Recommend

Everyone on the team was always courteous and professional. They were always available to ask questions and make me feel at ease. This was truly a. wonderful and stress free experience.

Loan Officer: Johnna Dunlap

NMLS# 1102695

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Thornton

NMLS# 45514

0.5 out of 5 Stars

The experience I had with VHU was beyond disappointing. They are your best friends until something goes wrong and then you don’t hear back from them. They come off nice but it’s good to know they are not a bank they do not have real money. They are brokers who want to sell you and and your loan as soon as they can and your best interest is not their concern. I would not recommend them to any of my veteran friends and they are blacklisted from all my closest veteran friends. Try USAA or NavyFed before you make the mistake I did

Response from Veterans United

Ryan, thank you for taking time out of your day to share this information. A member of our Client Advocate team has attempted to reach you for help in continuously improving our service. It is our goal to provide consistent and personable customer service as a direct VA lender. We do not conduct business as a mortgage broker. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.

5 out of 5 Stars
Would Recommend

It was a grate experience to deal with veterans united home loans.If I was to buy another home it would be with veterans united loans.

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Loan Officer: Theresa Saunders

NMLS# 448306

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Littrell

NMLS# 1313019

4.5 out of 5 Stars
Would Recommend

Veterans United explained every process as we moved along. They have multiple videos throughout their web sight that make it easy for me understand. As a first time home buyer I would definitely recommend visiting their website. Even if you choose to go with a different lender. Visit their website to learn as much as you can!

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

So informative. All the videos were great for me as a first time home buyer.

Loan Officer: Shane Miranda

NMLS# 1312406

5 out of 5 Stars
Would Recommend
Photo submission from Charlie L.

Loan Officer: Kevin Webster

NMLS# 996824

4.5 out of 5 Stars
Would Recommend

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Would Recommend

We came upon Veterans United on the internet one night we were considering purchasing a home. I decided to call that night, kind of late if I remember correctly, and Joel, our soon to be loan specialist, answered the phone. Over the next half an hour or so, we discussed the possibility of owning a new home. Joel calmly navigated the potential with me and set me on the path to homeownership.

Loan Officer: Joel Deiber

NMLS# 1698013

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See all 123,919 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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A VA approved lender; Not endorsed or sponsored by the Dept. of Veterans Affairs or any government agency.