Despite a few great people that I was lucky to have on the team. There was one person that ruined my experience completely and is one of the two reasons I will not be recommending Veterans United. The loan coordinator, Bart Townsend was absolutely horrible to work with. He was difficult to get a hold of, had a condescending demeanor through out every email and few phone calls I had. My interactions with him made it feel like he was working against me through the whole process instead of with me helping a first time home buyer. I highly doubt he’s any different with any other client. Another huge issue I have it seemed he didn't read any of my work history answered in the basic information of my application or really he seemed to have zero understanding of basic fundamentals with how Active military personnel work and the benefits which come included. Kind of a huge issue when all of the clients are either active or retired when applying for a VA loan. Second issue I have, which I knew from the beginning. Is not having any choice with who my loan is sold off to when my loan will be inevitably sold off to a 3rd party company. I fully understand why it's done as its a common business technique. However it just takes away from the “We care about you” impression that veteran united seems to hold highly as a business motto.
So glad to work with Veterans United. You've given us our forever-home.
We drove 600 miles with our almost 13 year old dog to fall in love with an old house only to have our credit union tell us no. Who would have thought that was the best thing that could have happened? Craig Bennetch, at Veteran's United took us through the whole process with nonstop knowledge and positivity. He helped us traverse the obstacles and remained calm, which kept me calm. He made it possible for us to buy that little old house for our little old dog, Xena.
Thrilled with everything thanks so much for all involved
Thanks so much helping us through this process
Outstanding group of folks, the home buying experience was definitely made perfect by everyone involved at Vetrans United. Everyone always made themselves available to me, which is huge when I personally knew nothing about buying a home.
I appreciate all the efforts of the full team. It was a great experience.
The whole Veterans United team was awesome from start to finish!
Josh and Kat were super helpful throughout the whole process and someone from the team was always available to answer any questions I had. It made the entire process much less stressful.
Outstanding service thank you for the hard work.
Thanks to all in the Veterans United team, making my dream come true for home ownership. I cannot thank you all enough!
Ready to see for yourself?
Experience first-hand why 300,706 homeowners give us a perfect score!
Streamlined, very happy overall.
Thank you Veterans United for giving us your service and helping us achieve our goal of owning a new home. You went above and beyond for us and we are truly grateful.
Veterans United has been great to work with during our last two home purchases! Definitely recommend!
