Excellent service, everyone was so nice and made us feel like we were there only customer. Everything went smoother than I ever expected! I would work with them again without question.
Thank you to Kayla and Matt for making this happen! Do to our circumstances it was a bit of a roller coaster ride, but they were there to help us along the ride! Thank you again!
Outstanding customer service by well qualified and experienced loan officers who guide you through every step. I would not choose any other lender. This company has its act together and you won't go wrong.
Derrick, Kyle & Zach we’re amazing. They were prompt, answered all our questions and even took care of last minute problems that popped up. I manage a real estate company, my fiance has many friends in the military so we will be sure to recommend Zach & his crew.
Sometime I felt like I was still in the military dealing with paper work but still got it done. Took a lot if patience
My experience with VU was excellent from start to finish. Everyone I worked with went above and beyond for me and I will be recommending the company to others in the future for sure.
We recommend them to everyone!!
I cant believe how simple this process was. My husband and were waiting for the other shoe to drop, but everything went so smooth. I'm not sure if that is universal among lenders, but it was definitely the case with Veterans United. The ability to upload our documents to the website was a time saver, and really helped us see exactly what was needed.
I have heard nothing but nightmare stories from friends and family about the home buying process. From day one Veterans United made this an enjoyable experience for us. I can honestly say I did not lose any sleep during this experience, except of course on the night before closing because of the excitement. Between Carrie, Kathy, and Nina I could not have asked for a better team. Thank you Veterans United for everything!
We were told about Veteran's United by a friend in real estate. After reading the overwhelming positive online reviews of Veteran's United, we chose to apply. They were great at getting us pre-approved in a matter of hours. But the great customer service and communication ended there. Once we committed to VU with a purchase and sales agreement, things quickly went downhill. If you're looking for an efficient, accurate, and timely customer service experience, Veteran's United isn't it. Communication with our loan officer was terrible- even after expressing a need for improvement. After numerous closing delays due to what appears to be administrative oversight , Veteran's United eventually got us into our home and we are grateful for that, however, what should have been a happy and exciting experience was a nightmare of anger, stress, and frustration. Again, they got the job done and we are grateful to be in our new home, but if we could do it over, it would likely be with our local bank.
Response from Veterans United
It's great to hear things started well and you are now in your new home. We'd like to more about the details that led to the negative part of your experience if you willing to share. Please contact our Client Advocate team so we can prevent a similar situation from happening to any other Veterans.
They made the whole process seem very simple!
Veterans United made our home buying process as easy as possible. They were flexible with our needs and requests and patient with us after houses we put offers on fell through. I would definitely recommend VU to any and all vets!