There is one other person that I feel deserves a ton of recognition, and that is Ediri Viegbesie. Ediri was the Loan Coordinator, and I worked with her alot as we got closer to closing. Ediri was always on top of everything, and always willing take the time to thoroughly explain anything that I found confusing or unclear. She would email, call, and text regularly to check in and make sure things were still on track, and make sure that I knew exactly what was going on at all times. Buying a home can be extremely stressful, especially as you get closer to closing, but Ediri worked extremely hard to make sure everything stayed on schedule. I don't know how many home loans Ediri has worked on in the past, or how many she is assigned to work at one time, but she honestly made us feel like we were her only clients and her main focus at all times. I am really thankful that we had Ediri on our home loan team, and I would highly recommend her to anyone looking to purchase a home.
Excellent experience with the entire VU Team. Could not have been better!!!!
My experience was not what I had in mind coming from the business years ago, yes I know this was a VA loan and it requires more documentation but just wasn’t what i would have guessed. In the long end I did get the result I went for.
Response from Veterans United
Stephen, Thank you for submitting your feedback on how your loan process had gone. Although the process can be lengthy and stressful at times, we are always looking for key information to help move in a more efficient way. Communication and information are successful ways we strive to sharpen to do just that. Thank you for choosing Veterans United.
Management at VU should look strongly into what transpired here. This could be used as a training event so others don't have to deal with what I did. VU handled the routine things very well....but when we hit a snag....it was all on me to fix it. I expected more. I expected VU to have a strong relationship with the VA, and to help when needed. I found just another lender, I could definitely have gotten at least this level of service from anyone.
Response from Veterans United
Kim, thank you for taking the time to share your voice and provide this feedback. Having spoken with you directly, we realize the uniqueness of the situation and appreciate your willingness to speak to the Department of Veteran Affairs directly. We will use your feedback to promote a positive customer experience for similar situations down the road.
Dealing with the loan team was a good experience, very professional and worked in a timely matter. I felt that the underwriting person was slow at requesting paperwork. It almost appeared that they asked for things one at a time. I felt things could have moved faster if the requested items at the same time.
I would recommend Veterans United because from the beginning the Senior home loan consultant was attentive and helpful. Our credit was in severe need of a boost. Brittney walked us through how to make the appropriate moves in order to get the improvement we were after. After about a year of hard work we just wanted an update of where we fell. Brittney and me, spoke late August/Early September of 2019, for an update, we still didn't achieve our credit goal. A few short weeks later, our home loan consultant called to report the good news that we achieved that magical number. We were partnered with the loan officer and real estate agent. Early in the process, all were attentive and helpful. The last 2 weeks of our process, there seemed to be a major source of breakdown in communication. When expressed to VU, I did not feel heard, I felt patronized. All of a sudden I felt like me buying a home just became a thing to get done, instead of the personalization that I had felt earlier in the process. It was sad and unfortunate. I would use them again for all of the good that came of it. However, I would voice my concerns sooner and to someone who may have been able to help. So, if you feel like you aren't getting that attention, don't hesitate to speak with someone.
Very good and fast service and My loan specialist was very knowledgeable and helpful
Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.
Convenient, fast, friendly service.
Matt and Kayla worked amazingly together. The process of buying a house is stressful and I wanted to walk away on a few occasions. Matt and Kayla were able to shine light and encourage me to keep pressing forward with things. Through the help from God, my family, and the Veterans United team, we can proudly say we are homeowners again!
Very easy transaction
Given our situation of the condo we were purchasing being new construction, there were many hoops that had to be jumped through in order to have the condo association be VA qualified. This process was a hassle and there wasn’t much visibility on the buyer side which at times was frustrating. This was not any fault of Veterans United but of the nature of the situation. Overall we are very happy with our experience and would definitely recommend to other people seeking a VA loan.