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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

218,655

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
164,869
4
42,705
3
7,013
2
2,209
1
1,859

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Showing all 18 Other service member home purchase loan reviews from New York

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5 out of 5 Stars
Would Recommend

i will definitely recommend

Loan Officer: Dane Frazier

NMLS# 1779989

4 out of 5 Stars
Would Recommend

Loan Officer: Shane Martin

NMLS# 339115

5 out of 5 Stars
Would Recommend
Photo submission from Heidi P.

Veterans United treats everyone with the respect and care they deserve. I am not the veteran of my house, but I did most of the work to secure a home and they treated me just as nice as they’d treat any veteran. This means a lot to me working for a WNY Veteran nonprofit.

Loan Officer: Nick Littrell

NMLS# 1313019

2.5 out of 5 Stars

As a company There is good and bad- good they tried to rectify the situation as much as they could but I think they charge to much for their services.

Response from Veterans United

Christopher, Thank you for providing your honest feedback. We would love to learn more about your experience and details. We understand the cost of home buying and can gladly say that we offer competitive rates. Our soul goal is to provide the Veteran with the best product for their situation at that time. We will in good faith always do right by our veterans and assist where needed. We thank you for your service and thank you for choosing Veterans United.

5 out of 5 Stars
Would Recommend

I am so glad I picked Veterans United for my home loan. My loan officer and her team were absolutely fantastic to work with. As a first time home buyer I didnt know a lot or understand much and they were always friendly and willing to answer any and all my questions and go over things with me until I felt I understood. I expected the home buying process to be incredibly stressful but the two women that worked with me really made the process feel like it went smoothly and it didnt stress me out. Finding a house, dealing with Sellers and having to walk away from a house now that was all stressful. I ended up not using the VA side and went conventional which I didnt even know Veterans United did but I was so glad to find out I could still use them as my lender. I have already recommended them to my veteran friends. I really appreciated their patience helping me navigate through the process and during the Covid pandemic nonetheless! They worked from home but still answered my emails and text messages. Promise Jackson and Allison McGough thank you.

Loan Officer: Promise Jackson

NMLS# 1125746

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

4.5 out of 5 Stars
Would Recommend

Loan Officer: Tony Stephenson

NMLS# 1542765

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

0.5 out of 5 Stars

All throughout the process, the team made several mistakes and, what it felt like to me, completely dishonest. Going into the deal I already had underwriting approval through another bank, but I decided to switch to Veterans United after a talk with Matt Chapin. I made it extremely explicit to him that I was buying a duplex as an investment property and that I understand under GSE convention that a maximum LTV permitted was 75%. He assured me that Veterans United could do 80%. What really worries me, is that no one caught this until a few days prior to closing. To which, Garrett Holzum, responded with giving me the option to provide the underwriting paperwork to another bank. Garrett surely must know extremely well that no other bank will accept his underwriting and appraisal(they would do their own due diligence). He really left me with no option and had his diligence been so good would have caught this well before the closing. Beyond the shady practices of pulling customers in, they made several errors! There were errors in basic things like calculating DTI and mailing addresses. Even on closing day, the title company and my attorney had to talk to an intern who thought this was a VA loan and not an investor loan.

Response from Veterans United

Denis, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is contacting you for more information and looking for ways we can improve.

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Davis

NMLS# 59622

4 out of 5 Stars
Would Recommend

As a retired military veteran, this purchase was my second VA home buying experience. Veteran's United was much more efficient, knowledgable, friendly and helpful regarding the entire VA loan process, compared to the generic mortgage originator I used last time.
I highly recommend them for your home buying needs. You won't be disappointed!

Loan Officer: Christopher Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

4 out of 5 Stars
Would Recommend

Loan Officer: Christopher Stieffermann

NMLS# 1136517

3 out of 5 Stars

Loan Officer: Christopher Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

The online portal made the process easy. The staff was very helpful and the whole homebuying experience was smoothe. I love my new home and I am so glad I bought with the help of Veterans United!!

Loan Officer: Suzanne McClain

NMLS# 459155

5 out of 5 Stars
Would Recommend

Wonderful experience,theywdreveryattentivetoour needs,answeredour questionsandshowedreal concern.

Loan Officer: Zac Fitzgerald

NMLS# 311880

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