I was blown away by the whole team. Everyone was more than helpful and made me feel understood, and appreciated. I would always recommend VU!
First time home buyers and everyone worked with us and did an outstanding job helping us and making our dream come true I would recommend anyone to go with them for their home loan
I truly am grateful for all the help and patience and beyond that , finding what was best financially for me!
If this company truly wanted to help veterans- they wouldn’t gouge them for over 6k for securing the loan and fees- over time w interest- they are taking advantage of veterans- profit is king under the guise of helping veterans. Wish I would’ve known- I would have gone for a conventional loan and paid the pmi- refinance after a bit and save a lot of money over the course of the loan.
Response from Veterans United
Thank you for this feedback Brian. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. Discussing the details around your final closing figures, including the rate and refinancing as you wish, is part of our commitment to deliver outstanding service. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. If you would like to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Is not the kind of experience expected for a Veteran
Response from Veterans United
Rafael, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
Purchasing my new home was absolutely fantastic with Veterans United. As a first time homebuyer, I had no idea what to expect but the entire team made everything so flawless and unbelievably easy. I’m so glad that I chose Veterans United and now my family can enjoy the home of our dreams! So to all the Veterans and Active Duty Military, Choose Veterans United, you won’t regret it.
Loved the experience, thank you
I didnt have the greatest credit after waiting for VA claims for 13 yrs, but we started working on it in September of 2022 and by December of 2022 we were ready to purchase. We found and closed on perfect house in March of 2023
I first contacted VU in 2021, because we were fed up with the management of our apartment complex. Due to unforeseen circumstances we started the process, but never finished. We tried again, unforeseen circumstances kept us from going forward. Jake and Connie both kept in touch to let us know they were ready when we were. Finally this year we were able to get to the finish line. The team we had worked hard and quickly to make our dreams come true! VU is the best!
Thanks for giving us a chance even if it’s our second or third!!!
Moving with the military can be tough. Having a company like this buy your side in the buying process, takes 1 big thing off your plate. I was able to focus more on my family and the move itself and Veterans United took care of the rest. Heck, they even helped iron out some of the details with the move. They truly have no limits. Thank you Veterans United and the team I worked with. You all made the day of a Soldier and his family.
big thank you to Ryan for keeping me upto date on everything needed and how everything was going with the loan!
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Mike and his team were excellent as has always been my experience with them. I will continue to look to Veterans United and Mike's team for my VA Loan experience.
Caitlin, Max, and their whole team made my whole experience a joy! They all went above and beyond to make sure I understood everything as a first-time buyer. I would recommend that every Veteran in the market for a new home use Veterans United!
Again I don't know if the problem was the VA or veterans united or a combination, but it made everything miserable as soon as the underwriter was involved
Response from Veterans United
Joseph, it is important to us that we work hard to provide excellent service, and we realize that the home buying process can become stressful when working to gather the required documentation. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. Thank you for sharing your open and honest feedback with one of our client advocates and we hope that we were able to provide a positive end to our current journey together and look forward to working with you again.
All of my questions were answered to the fullest and every member of the team was there to help me every step of the way!
