I have never worked with a company like this in the past purchases of a home and could not be more happy with the service I received. I HIGHLY recommend using them if an opportunity presents itself.Thank you for everything!!!
Thumbs up to Veterans United from this Vietnam Veteran and his wife! Thank you for all you do!
(1) The process took too long
(2) We didn't get final approval until a few days for closing
(3) Having to resend the same documents multiple times
(4) Having to work with, deal with multiple people, 4 or 5 people was exhausting & annoying
(5) People not responding to emails & text messages
(6) The constant "To Do List"
(7) Veterans United sucked any & all joy out of buying a house
(8) At the end we no longer wanted the house
Response from Veterans United
John, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service. Our Client Advocate team is always eager to listen and take action whenever possible.
The whole team was a pleasure to work with during the loan process.
Everyone kept me informed on what was happening all throughout the process.
The team was friendly and professional and ready to answer any questions I had
about any part the loan process. I haven't purchased a house in 40 years so I
was a bit in the dark about what was going on but they kept me headed in the
right direction and we quickly got through the process without a single hiccup .
I would definitely recommend this team and Veterans United to any vet. needing
a home loan.
Loved our home buying experience with Veterans United. Great people, super easy to deal with!
We have bought several homes in the last 25 years and this was the smoothest one yet. Great communication and prompt response when questions arose. Highly recommend!
My whole team was amazing including Ms Murphy the realtor that Beth recommended. The whole pro essay was smooth and very easy. Would recommend everyone on this team!
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A great team, this was a long time coming. I originally was going to buy a home in 2018, and inspections fell through. Upon retirement from the military, I didn't really have a choice as I had to move out of military housing. After the first house fell through in December due to unfavorable inspections, this one was a much better property that suites my needs. Closing took a little bit of time, but it was so worth it. Thanks so much for all the help.
What a terrific experience I have had with the Veterans United team... not one glitch from start to finish... pre-approval was very quick and a top notch understanding and very energetic realitor !!! Thank all of you from the bottom of my heart... terrific welcome home gifts.. and thanks once again for helping me be a home owner once again!!!
So smooth and easy I can't understand why I waited so long to take advantage of my VA benefit. Veterans United definitely puts a top notch ace team in your pocket
From start to end Samuel Short and his Team made my home purchase a pleasure. They advised me as what I needed to get done and those options available to me.
Keep up the good work you do
I have zero complaints, I love using Veterans united! I wish every business would run their model like they do!
I highly recommend Veterans United. Easy to use app and web site.
We won’t be doing business with anyone else when it comes to home buying/refinancing! Veterans United has exceeded our expectations!
