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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

180,803

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
134,404
4
36,801
3
6,121
2
1,882
1
1,595

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Showing all 675 Air Force service member home purchase loan reviews from South Carolina

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5 out of 5 Stars
Would Recommend

Loan Officer: Presley Vaughan

NMLS# 1122896

2 out of 5 Stars

Communications were very professional and responsive. Offered competitive rates after negotiation. Portal is very streamlined and efficient. Swag is a nice plus.However, if I didn't catch it we would have ended up paying a substantial extra amount of money toward costs that are non-allowable to be paid by the Veteran. Although I was able to catch this and Chris made it right, I wonder how many other Veterans are being taken advantage of through this practice. I believe it is a deceptive lending practice.Without this experience I would have said 9/10.

Response from Veterans United

Warren, thank you for your feedback for Veterans United. Although we will need to look into your file and look for any issues, we can say that VA non - allowables are designed to be paid by the seller. This is standard and common practice. If you have any additional information we would love to hear from you. Please feel free to reach out to our client advocate team.

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Stoll

NMLS# 954454

4 out of 5 Stars
Would Recommend

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend
Photo submission from Nicole C.

The entire team was very professional and excellent to work with. The process was smooth and efficient.

Loan Officer: Adam Craig

NMLS# 1726012

5 out of 5 Stars
Would Recommend

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Ewing

NMLS# 1812014

5 out of 5 Stars
Would Recommend

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

Even my realtor said your loan team was very helpful and efficient with communication and exchanging documents and she will be giving your name to new home buyers!!

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

This was a great experience compared to past home purchases, Billy and Samantha were on top of everything from start to finish.

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

THANK YOU FOR THE AMAZING COMMUNICATION AND SUPPORT! AWESOME TEAM WORK THROUGHOUT THE ENTIRE PROCESS. WE LOVE OUR NEW HOME!

Loan Officer: Aaron Brooks

NMLS# 1003530

4 out of 5 Stars
Would Recommend

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Loan Officer: David Kitchen

NMLS# 1325613

5 out of 5 Stars
Would Recommend

This was a extremely long and difficult process for me. Steve and Kodi was patient and awesome through the entire process. I'm a bit late on completing this survey, but it has nothing to do with the service I received.

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

Loan Officer: Andrea Rice

NMLS# 1123296

5 out of 5 Stars
Would Recommend
Photo submission from Kristen P.

So happy with my experience with Veterans United. Not only did they provide the most competitive rates, they treated me with value and respect. The entire process was so easy! The online portal was easy to navigate and our loan specialist was very responsive and professional. Beyond satisfied with my experience & hope to use them again in future home buying!

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

The whole experience went so smoothly it was unbelievable. I still cant believe we are in our new house already.

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

This is my third time working with Kelly, Jered and their team with the second time being a refinance. Their knowledge and professionalism in making the process work so quickly and smoothly is amazing. I would definitely recommend Veterans United.

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Wilson

NMLS# 1530897

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Boger

NMLS# 1483287

4.5 out of 5 Stars
Would Recommend

Everything went very well with the exception of scheduling the closing attorney- not able to close until 3 business days past the expected date. This was due to VU not reaching out to the attorney well in advance and the attorney , when contacted at the last minute was booked on that Friday.

Loan Officer: Donna Roof

NMLS# 467080

5 out of 5 Stars
Would Recommend

My loan buying process with Veterans United was the least painful experience I have ever had buying a home.

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

My experience with Veterans United was a great pleasure! Kelly Stephens and her team made things through this process very stress-free. The knowledge and professionalism they displayed was above reproach.

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

It's been great. Very streamlined.

Loan Officer: Blake Weisenfelder

NMLS# 280448

5 out of 5 Stars
Would Recommend

They were very helpful and found a way to close with me being in a remote location... outstanding !

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

We started shopping for a mortgage with USAA. Their customer service was lacking so we checked out VU. Not only did we get a better rate through them but their customer service was some of the best we've experienced.

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend
Photo submission from Aaron J.

Kaylee and Julia were absolutely phenomenal from the moment I first spoke to both of them. I will recommend Veterans United and Kaylee specifically to all of my friends and family! We would have never imagined that it would be so easy to buy a home - especially at the age of 22! We love our Veterans United family!

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

5 out of 5 Stars
Would Recommend

Loan Officer: Kevin Reichert

NMLS# 43302

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Miranda

NMLS# 1312406

5 out of 5 Stars
Would Recommend

Loan Officer: John Stockstill

NMLS# 1373137

4 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Cara Musick

NMLS# 1435899

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See all 180,803 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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