A great and blessful experience I really enjoyed the time with veterans United also enjoyed meeting the people that works there.
I'm going to keep this casual and just free form thought....
I worked with Matt Eichenberger, and have nothing but positive things to say about his ability and his professionalism.
I was also "farmed off" to Jared Burke and have little to say that is positive about that experience. Mr. Burke was condescending at best and at times rude. Also, I think Mr. Burke, should he continue to represent your company, take a basic English course. I too am "down with" casual email and text but, when you start a sentence/email with a verb (are) when you really should start it with a proper pronoun (our), I really think it reflects poorly on Mr. Burke and also your organization. So, I'm being a bit unkind - yes. Maybe it's because Mr. Burke rubbed us wrong.
Again, Matt was great. Jared was a chore.
Response from Veterans United
Hello Steven, we appreciate your thoughts and honesty regarding your experience. It is our goal to always be improving and we will use this opportunity to learn more about our customer service. Thank you for taking the time to share this with us.
Tony and his team were excellent! They walked us through every step of the process easily.
The pre approved loan and letter, was fast and make it easy to look for a home ,
Friendly, courteous, punctual, efficient, patient and knowledgeable. Excellent communications. The personalized web site for your loan is "SECURE" and outstanding. It guides you, taking it step by step in proper order, with a "to do" list. It documents every step and item. When you complete a task it is checked off and moves right along to the next phase. The ease of use of the web site is unquestionably a HUGE plus. It is extremely well thought out. Besides outstanding interest rates, all the people are just terrific to work with. They refer to themselves as "The Veterans United Family" in some of their posts. I have to say, from the time I got started with them all the way to closing on my new house, they did give me that "family feeling". They actually care on that level, and it doesn't get any better than family. From my standpoint, there is no doubt why Veterans United is #1 in VA loans. They are without a doubt second to none in every measurable category, and the intangibles are off the chart. Home buying can be very stressful, but with their skill and knowledge of what's happening, their outstanding organized methods, they keep everything in perspective and on an even keel. I would wholeheartedly recommend Veterans United not just to Veterans like myself, but to anyone who is in the home buying market.
VU is very professional and patient. I am a senior citizen that is a little tech savvy, but UV made things much easier than anticipated. UV personnel are customer oriented. The agents are very humble and respectful of veterans.
Courteous, friendly and efficient!
Bobby Moss has worked with me for more than two years on both improving my credit, and establishing a financial plan that would allow me to achieve the goal that took place on yesterday. He was more than professional throughout the entire process. He made me feel like I had a friend within your organization. Kudos to your entire team for walking me through what seems to have been a very easy and straightforward process. I would gladly recommend VUHL to anyone looking for a home loan. Thanks so much for your assistance!
It was a great experience
Our experience was very smooth from beginning to end.
I would like to say if a veteran is out there and may be reading this and follows the instructions, he's doing well. Veterans United will work with you and go over and beyond the call of duty to help in any kind of way to make sure that your loan goes through. I would recommend her anytime. Thank you!
Rob is awesome! Kept me up to date on all developments and refinance went really smooth