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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

382,029

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 1,755 Navy service member reviews from Tennessee

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5 out of 5 Stars
Would Recommend
headshot image of Bill Musick

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

I bought my second home with V.U., they made it stress free and wonderful process.

headshot image of Dane Frazier

Loan Officer: Dane Frazier

NMLS# 1779989

5 out of 5 Stars
Would Recommend

I originally called Veteran's United because of a commercial I saw for the company. This is one of the few commercials I have ever seen that was spot on with what they said about the company. They go out of their way to be there for, support and help their customers and bend over backwards to make it as easy an experience as possible. I absolutely loved my whole team and will send any veteran's I can to them for help with home buying.

headshot image of Ashton Zeigler

Loan Officer: Ashton Zeigler

NMLS# 1117978

5 out of 5 Stars
Would Recommend

This was a total team effort. Karol may have been the quarterback, but the entire team at Veterans United pressed ahead and made this experience seamless. As a first time home buyer, they demystified all of the processes so we could understand what was happening and what we needed to do.

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend
headshot image of Phil Stroessner

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend
Photo submission from Rachel B.

My son and I got into our new home in time for Halloween!

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

Matt and Gretchen were both exceptional!!! Couldn’t ask for a better team!!

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend
headshot image of Kellen Nowack

Loan Officer: Kellen Nowack

NMLS# 2426251

5 out of 5 Stars
Would Recommend

Veterans United has an amazing team to ease the home buying process. They are with you every step of the way. They really are the best of the best for a VA home loan. Thank you Veterans United for making our dream home come true.

headshot image of Matt Turner

Loan Officer: Matt Turner

NMLS# 1953552

5 out of 5 Stars
Would Recommend

Jordan worked hard to make sure that we had an excellent home buying experience!

headshot image of Jordan Showalter

Loan Officer: Jordan Showalter

NMLS# 1990172

5 out of 5 Stars
Would Recommend
headshot image of Sam Brown

Loan Officer: Sam Brown

NMLS# 1601606

5 out of 5 Stars
Would Recommend

To the whole VU team that was behind the scenes helping me, thank you! Also wanted to give a big shout out to Caleb for getting me started and connected with Kendall. And a big shout out to Drew, I know we didn’t get to talk much but I also appreciate everything you did. Great job everyone.

headshot image of Kendall Haun

Loan Officer: Kendall Haun

NMLS# 1708656

5 out of 5 Stars
Would Recommend

I would recommend VA home loans to anybody that needs help and they don't understand I would recommend VA home loans they are very helpful to help you understand and help you to know how to do things.

headshot image of Harley Bradley

Loan Officer: Harley Bradley

NMLS# 1568123

5 out of 5 Stars
Would Recommend
headshot image of Darin Jobe

Loan Officer: Darin Jobe

NMLS# 1245880

5 out of 5 Stars
Would Recommend
Photo submission from Dennis P.

I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!

headshot image of Mike Giaimo

Loan Officer: Mike Giaimo

NMLS# 2020184

5 out of 5 Stars
Would Recommend

The team was amazing and kept us informed they were always on top of everything from every aspect we couldn't be more satisfied in the service we received and I cannot speak highly enough of Malachi Goodman and Donna Becco with Century 21 Knoxville TN and everything they did for us, they and their team did an amazing job

headshot image of Malachi Goodman

Loan Officer: Malachi Goodman

NMLS# 2222316

5 out of 5 Stars
Would Recommend

I’m too tired from moving, they are all great.

headshot image of Suzie Naeger

Loan Officer: Suzie Naeger

NMLS# 1997209

5 out of 5 Stars
Would Recommend

We look forward to working with Veterans in the future. The entire process was very easy.

headshot image of Karol Hart

Senior Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend
headshot image of Tony Theberge

Loan Officer: Tony Theberge

NMLS# 1563980

5 out of 5 Stars
Would Recommend
headshot image of Dylan Schatz

Loan Officer: Dylan Schatz

NMLS# 2018655

0.5 out of 5 Stars

This company is an absolute nightmare. Disorganized blames everything on the seller, agent, or appraiser. Takes 2 days to return phone calls. Your rate will change on a daily basis even with a locked rate due to there special lock rate sheet. If they give you a closing date expect it to be 2 weeks after that. The list of horror goes on and on.

Response from Veterans United

Hi Chris, One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from day to day and is one of the most important factors in your home buying decision. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. Veterans United does not directly control the majority of these costs like taxes and insurance, and it is expected that earlier cost estimates will differ from final closing numbers. It is our goal to be there for you every step of the way to explain and demonstrate all changes. We appreciate your calling attention to this aspect and will always be available if you wish to discuss in greater detail. Our Client Advocate team is here for you to help ensure an outstanding customer service experience, and we invite you to connect with us further.

5 out of 5 Stars
Would Recommend
headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

Everyone was great. Loved the process and experience. Easy and helped reduce any stress on buying a house.

headshot image of Allie Leiva

Loan Officer: Allie Leiva

NMLS# 1558421

5 out of 5 Stars
Would Recommend

I highly recommend Veterans United! They have done an amazing job and that’s an understatement. My loan officer Kevin Webster did phenomenal and this is not the first time I’ve worked with him. The process is smooth and I was kept informed the entire process. All of my questions were always answered and done so promptly. They make you feel supported and help take the stress off of you when buying a home. Based off the work Veterans United does, it’s clear why they are one of top VA home loan lenders in the country.

headshot image of Kevin Webster

Loan Officer: Kevin Webster

NMLS# 996824

5 out of 5 Stars
Would Recommend
Photo submission from Jesse Y.

Our new home. Thank Daren and your whole team

headshot image of Devin Carballo

Loan Officer: Devin Carballo

NMLS# 2357853

5 out of 5 Stars
Would Recommend

Caytlin and Brandon were amazing! So thankful they were they to make this possible! Can’t say enough about just how patient, kind and helpful they were!!! Highest kudos and recommendation!!!

headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Mary Dischert

Loan Officer: Mary Dischert

NMLS# 1974450

5 out of 5 Stars
Would Recommend

Like I mentioned before, this was the easiest and smoothest experience I've ever had buying a house.
It rolled along so fast , that one day I was only inquiring and I closed yesterday making the experience maybe 30 days , if that many. Thank you all for your efforts and I've already mentioned it to a couple of my vet friends, and I'll continue to tell everyone.

headshot image of Andy Strubel

Loan Officer: Andy Strubel

NMLS# 996805

4.5 out of 5 Stars
Would Recommend
headshot image of Bobby Moss

Loan Officer: Bobby Moss

NMLS# 1125754

More Reviews

See all 382,029 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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