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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,723

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,601
4
13,511
3
2,013
2
909
1
689

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Showing all 1,376 Navy service member reviews from Texas

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5 out of 5 Stars
Would Recommend

Loan Officer: Keegan Magee

NMLS# 58232

5 out of 5 Stars
Would Recommend

They were on top of everything!

Loan Officer: Jennifer Deaver

NMLS# 1464178

5 out of 5 Stars
Would Recommend

Loan Officer: Danny Kliethermes

NMLS# 996807

4.5 out of 5 Stars
Would Recommend

Debbie Rau and Glenn Staley was excelente

Loan Officer: Debbie Rau

NMLS# 308629

4 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

4.5 out of 5 Stars
Would Recommend
Photo submission from Jeffrey W.

Communication is a very important part of the entire process and I always felt like I was in the know. From updates to where I stood in the loan process, there was always an open channel of communication.

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

An amazing team and great experience for me!!!

Loan Officer: Carl Thomas

NMLS# 1030850

5 out of 5 Stars
Would Recommend

These people guided me through the maze of house ownership.I didn't know there was sooooo much paperwork.!!!When I got frustrated they really stepped up!

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars
Would Recommend

Very helpful, quick response to any questions! Camron and his team are awesome! Enjoyed feeling like I was important and not just a number!

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend

I have to say, you've made home buying stress free. Finding the home was a little time consuming. Thank you for all of your hard work and the wooden American Flag I received.

Loan Officer: Josh Capron

NMLS# 1232378

4.5 out of 5 Stars
Would Recommend

If I had closed on time you would have received a 10. Still, overall it was a very good experience.

Loan Officer: Josh Stack

NMLS# 1368665

5 out of 5 Stars
Would Recommend

For my first home buying experience I could not have asked for a more professional and caring team. They made each step very pleasant and simple.

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

Branch Manager: Chad Bowman

NMLS# 191475

5 out of 5 Stars
Would Recommend

The most awesome and painless experience I've had dealing with a major life decision!

Loan Officer: Brandon Brown

NMLS# 1493029

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Great to work with. Gina and Tanner out did themselves! Very Happy!

Loan Officer: Gina Overshiner

NMLS# 1177627

5 out of 5 Stars
Would Recommend
Photo submission from Tamara H.

Mr. Crites was great, and so was his team. He may not have been able to talk on the phone a lot, but he made sure I was in the loop with text messages and emails. He also called back anytime I left a message or texted him. He was very kind and thoughtful with my needs and made sure I received the best deal on my new home.

Loan Officer: Brandon Crites

NMLS# 873136

5 out of 5 Stars
Would Recommend

Amazing experience. Very helpful

Loan Officer: Zac Fitzgerald

NMLS# 311880

5 out of 5 Stars
Would Recommend

Great Team and knowledgeable. If they didn't have an answer for me at the time I asked a question, I received same day follow up with an answer or response.

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend

Mike, Codi and the rest of my loan team made my home loan experience so easy and hassle free. Thanks to you all for making my dream of owning my own home a reality!

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

The whole team was excellent even when I got stressed or worried. They walked me through the whole experience and were great to us.

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Brian, Alyssa and team did a great job and they were a pleasure to work with.

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

We had a potential quick closing date and my loan team made sure we were going to make that date happen! Very easy to work with and all are very professional. HIGHLY RECOMMEND!

Loan Officer: Justin Keith

NMLS# 1563990

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Cannon

NMLS# 987691

5 out of 5 Stars
Would Recommend

Loan Officer: Justin Keith

NMLS# 1563990

5 out of 5 Stars
Would Recommend

Entire loan team was very responsive, helpful, and simply a pleasure to work with.

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Carma and her team worked vey close and hard to help me on my home loan. I strongly recomend them!

Loan Officer: Carma Bittle

NMLS# 1366915

5 out of 5 Stars
Would Recommend
Photo submission from Kevin B.

My experience with Veterans United was a very positive. Initially, my credit score was a few points shy to be preaqualified. However, the Veterans United Staff kept me from being discouraged and explained that there were reaources in place (Lighthouse Program) to assist in getting my credit score needed for pre qualification and preapproval. My credit specialist Scott was very knowledgeable and put together a strategic plan for me to stick to in order to get the desired results. I took about two months to get where I needed to be but we made it.

Loan Officer: Dan Salter

NMLS# 1407348

4.5 out of 5 Stars
Would Recommend

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

These folks really went overboard in helping with everything to secure our house & loan. If we had to do it all over again we would want the same people for sure.

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Andrea was amazing! Always quick to answer any questions we had. She’s the BEST!

Loan Officer: Andrea Thames

NMLS# 1145502

2 out of 5 Stars

My husband and I both have a 8+ credit score. We had only one car note and a loan that was in our name that our son paid every month. (we had proof of that) Our home is paid for and is worth 275.00. We had to pay off our car, and my son had to refinance his boat, which cost him to pay closing cost again and taxes again. Totally not expected, and not necessary. We have had two VA loans and have never gone through such a hassle .

Response from Veterans United

Hi Harry, thank you for sharing your experience. A member of our Client Advocate team has reached out to get some additional information. We understand that the VA Loan has changed over the years to require additional documentation in order to get loan approval. While we try and get as any issues cleared up prior to you purchasing we understand that additional issues can cause stress during the loan process. Please let us know if there is any additional feedback you would like to provide.

5 out of 5 Stars
Would Recommend

Loan Officer: Adam Canote

NMLS# 1464121

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See all 121,723 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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