The online application was easy and I have to admit, everyone in the process made it go so smoothly that I was kind of wondering if I was missing something. And I have to apologize that Mr. Ortega had to call me a few times before I responded because I was kind of fearful of the process but that was all me and I’m grateful he didn’t give up on me. I received the welcome packet with some military service appropriate socks (air planes for Air Force, lol!) and quickly realized this was a fun company to deal with. I can’t sing the praises enough of all those involved with making my dream a reality. Thank y’all so much for doing what y’all do!
Harris and Lisa were OUTSTANDING! They stayed in constant contact with us and was available with any questions or concerns we may have had.
Ryan Bray was my go-to guy for all my lender questions...he was so patient and took the time to explain things to me, which was very much appreciated as a first-time home buyer!
I have always been told buying a house was very nerve-wracking and a nightmare...thanks to Matt and company I didn't experience anything remotely close to that. In fact, my buying a house experience was awesome and so smooth that it made me nervous. I have no doubt it was due to the incredible job Matt did behind the scenes. THANKS EVERYONE FOR MY BEAUTIFUL HOME!!!
Erich and Alyssa were so flexible with us while we were PCSing from Alaska. I recommend Veteran’s United 1,000%!
My loan team was awesome.
they are fast. efficient and very knowledgeable
Always felt my best interest was at the forefront.
While communication with Dan was great, we felt like we were out of the loop for most of the process.
Adam and team were professional and helpful in every step of our journey. I never had to call back after leaving a message, for they responded in a timely manner. Extremely happy with my team, always ready to answer questions and to direct me in a correct way of handling an issue.
Our loan officer and his team were unorganized, didn't follow through. They need to have someone over seeing their work.
Response from Veterans United
Hi Mary, your honest feedback is valuable and we thank you for sharing your voice with us. A member of our Client Advocate team has attempted to reach you directly. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Luke was AWESOME!!!!!
My loan team wa as not good. Didn't communicate, constantly dropped the ball and closing for pushed back 4 times, delaying everything on my end.
Response from Veterans United
Thank you for this feedback. We apologize that your experience did not match your expectations. A member of our Client Advocate team has left a voicemail and sent an email for more information. While there is nothing that we can do to change your experience we want to ensure we can learn from your feedback to make sure other Veterans do not have similar issues.