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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

131,730

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
113,373
4
14,500
3
2,138
2
978
1
741

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Showing all 84 Coast Guard service member reviews from Virginia

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5 out of 5 Stars
Would Recommend

A completely seamless process from start to finish. Brian and Danielle explained everything so clearly and completed tasks in a timely manner allowing us to close on our original closing day, only 45 days from our offer!

Loan Officer: Brian Flanigan

NMLS# 1068745

5 out of 5 Stars
Would Recommend

Veterans United really cares! They are excellent, efficient and enthusiastic about your home purchase.

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Working with Veterans United was like working with family. I was never concerned with anything on their side of the table and that confidence allowed us to land in the home of our dreams. Thank you Wendy, Samantha, and Brooke.

Loan Officer: Wendy Pulliam

NMLS# 1200036

2.5 out of 5 Stars

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

Loan Officer: Presley Ray

NMLS# 1122896

4.5 out of 5 Stars
Would Recommend

Wow! Veterans United exceeded expectations at every step of the way during our recent home buying experience. We found them to be very honest, trustworthy, helpful, and considerate which were highly important elements to us. Big box companies like USAA warned us during the comparison shopping process of online retailers and a lack of personable customer service. This was absolutely not the case for Veterans United. I felt like I had 24 hour access to our agent via a variety of communications means. We didn't even need to introduce ourselves on the phone because we recognized incoming phone numbers and the sounds of one another's voice! I comparison shopped with three different companies and Veterans United provided THE BEST customer service of the three. The Veterans United electronic system was very easy to navigate and worked well despite a number of connectivity challenges on my end. Lance Nilson of Veterans United helped us overcome obstacles with ease, leading me to think that these normal home buying obstacles are merely expected small hurdles, or that Lance is some sort of super hero in disguise. He, and Veterans United, will certainly be our FIRST choice for future purchases. Thanks for bringing us Home Veterans United!!

Loan Officer: Lance Nilson

NMLS# 1698422

5 out of 5 Stars
Would Recommend

Loan Officer: James Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

This was the easiest process we have ever been apart of. Craig and Rain were outstanding. They Answered all my questions and kept us updated on our application status.

Loan Officer: Craig Brumfield

NMLS# 857001

1.5 out of 5 Stars

The closing cost was 2300 dollars off which cost us and was told we just need to get a number down on the paper.

Response from Veterans United

Hello Ryan, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback.

5 out of 5 Stars
Would Recommend

Same as above.

Loan Officer: Zane Hildreth

NMLS# 1151139

4 out of 5 Stars
Would Recommend

Loan Officer: Ty Reece

NMLS# 1698020

5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Loan Officer: Sam Yoo

NMLS# 149705

5 out of 5 Stars
Would Recommend

Loan Officer: Angie Sanders

NMLS# 796987

5 out of 5 Stars
Would Recommend

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Loan Officer: Patrick Richardson

NMLS# 1154233

5 out of 5 Stars
Would Recommend

Loan Officer: Dave Michaud

NMLS# 69775

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Handled a remote purchase with ease - many thanks!

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

Tony was great to work with. He went through every form and answered every single question I had. He never once made me feel like I was bothering him with all the questions I had.

Loan Officer: Tony Meis

NMLS# 1044957

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Bradley

NMLS# 1464173

5 out of 5 Stars
Would Recommend

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

Loan Officer: Alberto Barba

NMLS# 47902

4.5 out of 5 Stars
Would Recommend

Loan Officer: Danny Kliethermes

NMLS# 996807

3.5 out of 5 Stars
Would Recommend

Loan Officer: Jon McCarty

NMLS# 35060

5 out of 5 Stars
Would Recommend

Allison and Shelby were amazing! They went above and beyond to help us out whenever we needed it.

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Harriman

NMLS# 1027267

5 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

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See all 131,730 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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