A completely seamless process from start to finish. Brian and Danielle explained everything so clearly and completed tasks in a timely manner allowing us to close on our original closing day, only 45 days from our offer!
Veterans United really cares! They are excellent, efficient and enthusiastic about your home purchase.
Working with Veterans United was like working with family. I was never concerned with anything on their side of the table and that confidence allowed us to land in the home of our dreams. Thank you Wendy, Samantha, and Brooke.
Wow! Veterans United exceeded expectations at every step of the way during our recent home buying experience. We found them to be very honest, trustworthy, helpful, and considerate which were highly important elements to us. Big box companies like USAA warned us during the comparison shopping process of online retailers and a lack of personable customer service. This was absolutely not the case for Veterans United. I felt like I had 24 hour access to our agent via a variety of communications means. We didn't even need to introduce ourselves on the phone because we recognized incoming phone numbers and the sounds of one another's voice! I comparison shopped with three different companies and Veterans United provided THE BEST customer service of the three. The Veterans United electronic system was very easy to navigate and worked well despite a number of connectivity challenges on my end. Lance Nilson of Veterans United helped us overcome obstacles with ease, leading me to think that these normal home buying obstacles are merely expected small hurdles, or that Lance is some sort of super hero in disguise. He, and Veterans United, will certainly be our FIRST choice for future purchases. Thanks for bringing us Home Veterans United!!
This was the easiest process we have ever been apart of. Craig and Rain were outstanding. They Answered all my questions and kept us updated on our application status.
The closing cost was 2300 dollars off which cost us and was told we just need to get a number down on the paper.
Response from Veterans United
Hello Ryan, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback.
Same as above.
Handled a remote purchase with ease - many thanks!
Tony was great to work with. He went through every form and answered every single question I had. He never once made me feel like I was bothering him with all the questions I had.
Allison and Shelby were amazing! They went above and beyond to help us out whenever we needed it.