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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

121,723

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
104,601
4
13,511
3
2,013
2
909
1
689

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Showing all 396 Air Force service member home purchase loan reviews from Virginia

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4.5 out of 5 Stars
Would Recommend

Excellent. This is my second loan with veterans United. The team was great. We were initially seeking a loan for a home in ND; when we moved to VA instead, Mike and the team didn’t skip a beat. Thank you

Loan Officer: Mike Mange

NMLS# 177094

4.5 out of 5 Stars
Would Recommend

Loan Officer: Joey Ortega

NMLS# 1464861

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

2 out of 5 Stars

Closing on my home was delayed 4 days. I wasn't informed that it would be delayed until hours before hand. I ended up burning 3 days of leave and losing hundreds of dollars in moving expenses and renting my other home longer after I was suppose to move out. I had to change the move in date for all of utilities twice which proved to be more of a inconvenience. I understanding closing can be delayed most of the time but I believe in my situation that I could have been notified sooner to avoid these headaches. I was repetitively asked for documents at the last minute that Veterans United already had or I could provided much earlier.

Response from Veterans United

Hello Robert, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay.

5 out of 5 Stars
Would Recommend

Loan Officer: Alberto Barba

NMLS# 47902

0.5 out of 5 Stars

Loan Officer: Mitch Casteel

NMLS# 920439

5 out of 5 Stars
Would Recommend

Brian Poterbin and team have been nothing short of amazing!

Loan Officer: Brian Poterbin

NMLS# 1100035

4.5 out of 5 Stars
Would Recommend

Everybody that I dealt with at Veterans was very attentive and answered all of my questions and completed all of the process promptly and professionally.

Loan Officer: Mike Dianics

NMLS# 910759

4.5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

4 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Craig Brumfield

NMLS# 857001

5 out of 5 Stars
Would Recommend

Veterans United was VERY professional, thorough, understanding and complete.

Loan Officer: Josh Capron

NMLS# 1232378

5 out of 5 Stars
Would Recommend

I didn’t know anything beyond my own research about the process of buying a home. I felt very guided and helped throughout the process with Veterans United.

Loan Officer: Derek Russell

NMLS# 310095

5 out of 5 Stars
Would Recommend

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

Veterans United made home buying a pleasant experience and not the nightmare it could have been,

Loan Officer: Casey Martin

NMLS# 376814

5 out of 5 Stars
Would Recommend

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Parham

NMLS# 1524830

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

4 out of 5 Stars
Would Recommend

Branch Manager: Aaron Giarrana

NMLS# 266225

5 out of 5 Stars
Would Recommend

Loan Officer: James Walrod

NMLS# 260324

5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Website easy to navigate

Loan Officer: Daniel Heggarty

NMLS# 902811

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend

This is my second loan with Veterans United. Both experiences have been outstanding! They have made me feel as if I am their only client. Joe Newberry and his team are the best. Morgan Crane was very supportive and always available to answer my questions, or address any concerns. Kinda Brockmeier was extremely helpful at the beginning when something showed up unexpectedly on my credit. She walked me through several processes that cleared everything up and made it possible for me to continue on in the process. Everyone I have dealt with at Veterans United has been very professional, and made me feel as if my lgetting my house and closing my loan was their most important task in life!

Loan Officer: Joe Newberry

NMLS# 920498

5 out of 5 Stars
Would Recommend

Loan Officer: Casey Martin

NMLS# 376814

4 out of 5 Stars
Would Recommend

Loan Officer: Nick Orf

NMLS# 1374932

5 out of 5 Stars
Would Recommend

Both Wendy Pulliam and Samantha Lennox helped to make the process as smooth as possible. They helped explain everything in a manner that made sense since I am a first time home buyer.

Loan Officer: Wendy Pulliam

NMLS# 1200036

5 out of 5 Stars
Would Recommend

From preapproval to loan to closing, everything went exceptionally smooth. It was such an easy process in comparison to standard home loans we had done in the past.

Loan Officer: Aaron Foster

NMLS# 298410

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See all 121,723 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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