Excellent. This is my second loan with veterans United. The team was great. We were initially seeking a loan for a home in ND; when we moved to VA instead, Mike and the team didn’t skip a beat. Thank you
Closing on my home was delayed 4 days. I wasn't informed that it would be delayed until hours before hand. I ended up burning 3 days of leave and losing hundreds of dollars in moving expenses and renting my other home longer after I was suppose to move out. I had to change the move in date for all of utilities twice which proved to be more of a inconvenience. I understanding closing can be delayed most of the time but I believe in my situation that I could have been notified sooner to avoid these headaches. I was repetitively asked for documents at the last minute that Veterans United already had or I could provided much earlier.
Response from Veterans United
Hello Robert, we appreciate your feedback on this matter. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay.
Brian Poterbin and team have been nothing short of amazing!
Everybody that I dealt with at Veterans was very attentive and answered all of my questions and completed all of the process promptly and professionally.
Veterans United was VERY professional, thorough, understanding and complete.
I didn’t know anything beyond my own research about the process of buying a home. I felt very guided and helped throughout the process with Veterans United.
Veterans United made home buying a pleasant experience and not the nightmare it could have been,
Website easy to navigate
This is my second loan with Veterans United. Both experiences have been outstanding! They have made me feel as if I am their only client. Joe Newberry and his team are the best. Morgan Crane was very supportive and always available to answer my questions, or address any concerns. Kinda Brockmeier was extremely helpful at the beginning when something showed up unexpectedly on my credit. She walked me through several processes that cleared everything up and made it possible for me to continue on in the process. Everyone I have dealt with at Veterans United has been very professional, and made me feel as if my lgetting my house and closing my loan was their most important task in life!
Both Wendy Pulliam and Samantha Lennox helped to make the process as smooth as possible. They helped explain everything in a manner that made sense since I am a first time home buyer.
From preapproval to loan to closing, everything went exceptionally smooth. It was such an easy process in comparison to standard home loans we had done in the past.