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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

163,956

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
120,967
4
34,136
3
5,647
2
1,745
1
1,461

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Showing all 2,171 Army service member reviews from Washington

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5 out of 5 Stars
Would Recommend

Working with Haley and Laura, our agent, was amazing. Everyone was very patient with us as first time home buyers, and we loved the team! Thank you for a great experience!

Loan Officer: Haley Denney

NMLS# 1501441

4.5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Super easy to work with. No pressure to buy!

Loan Officer: Forest Nenninger

NMLS# 1284729

5 out of 5 Stars
Would Recommend

Jared and his team were outstanding!I know my situation wasn't the easiest to work with and they still managed to get it done and get me and my family in a home.

Loan Officer: Jared Wilmes

NMLS# 1378229

3 out of 5 Stars

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend
Photo submission from Terry R.

I will tell all the Veterans that I know and meet in the future how great it is to deal with this company. I will be keeping their phone number close.

Loan Officer: Craig Patenaude

NMLS# 1698029

5 out of 5 Stars
Would Recommend

Loan Officer: Joe Hooker

NMLS# 1289086

5 out of 5 Stars
Would Recommend

Great company, great people to work with for you home buying, Veteran United is the way to go

Loan Officer - Washington: Jennifer McGarry

NMLS# 1762536

5 out of 5 Stars
Would Recommend

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend

Veterans United provided a very thorough and efficient home buying experience. This is the fourth house we have bought and was the best buying experience we have had.

Loan Officer: Nathan Corley

NMLS# 1113688

5 out of 5 Stars
Would Recommend

Loan Officer - Washington: Glenn Leach

NMLS# 112932

5 out of 5 Stars
Would Recommend

I would use VU again in the future. Unquestionably the best loan experience I’ve ever had.

Loan Officer: Phil Stroessner

NMLS# 1092882

5 out of 5 Stars
Would Recommend

I would recommend Veterans United to anyone that wanted a smooth and efficient loan process. They are very thorough and knowledgeable of their job and the requirements for refinance and a new home purchase.

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

Veterans United has exceptional people. Will McCullah made the process easy and explained when we had questions. If he didn't know the answer he researched and got back to us in a very good time. He's professional and cares about us and what our needs were. He went above and beyond when one of the processes sites didn't want to work. Nice job Will and Thanks.

Loan Officer: Will McCullah

NMLS# 42406

5 out of 5 Stars
Would Recommend

Such an easy process from start to finish!

Loan Officer: Blake Crutchfield

NMLS# 1464153

4 out of 5 Stars
Would Recommend

Branch Manager - WA: Tammy Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend
Photo submission from Mcclira J.

Veterans United is truly for veterans. They take their job seriously and they care. I will tell the world Veterans United cares and they love their job!

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend

I was reluctant to go through a refinance on my house, but after talking with Rob and Alyssa they helped me through the process and made it as simple as possible.

Loan Officer: Rob Deleeuw

NMLS# 860610

2 out of 5 Stars

This is my 3rd experience with a VA loan and mortgage companies. This by far the worst. Things happen. I understand that. But this was an ordeal and took way too long and I almost had a sense of arrogance their part. Very poor communication and, I feel, unprofessional work ethic. I was hoping my dealings with this is company would be done but now I have to try and find my missing mortgage payment. I am very glad that neither Elliot or Andrew were ever in any of my units.

Response from Veterans United

Rickie, we're sorry to hear we did not meet your expectations. We'd like to know more details about your purchase to find ways we can improve. Please contact our Client Advocate team to discuss your concerns.

3.5 out of 5 Stars
Would Recommend

Veterans United has a dedicated team of home loan specialists who are very responsive and helpful through the entire process. Rett Thompson is a professional, friendly, enthusiastic individual who I would recommend to everyone I know.

Loan Officer: Rett Thompson

NMLS# 1747762

4 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Both Jessica Fitzgerald and Harley were amazing in the home buying process. They helped us so much for being first time home buyers explaining the whole process and the myVU portal is such an awesome tool for uploading documents and them being able to look at them on the spot. It makes everything such a smooth experience. 10/10 would recommend to any veteran looking to buy a home. Thank you all very much for your help!

Loan Officer: Jessica Fitzgerald

NMLS# 1406881

5 out of 5 Stars
Would Recommend

Loan Officer: Daniel Heggarty

NMLS# 902811

4.5 out of 5 Stars
Would Recommend

Loan Officer: Max Carratura

NMLS# 388818

5 out of 5 Stars
Would Recommend

One can't go wrong with VU. Step by step they'll walk you through the process to getting your dream home!

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

From start to finish everyone at Veteran's United was easy to work with, they helped us understand what to expect, what was needed, & worked with us to meet all the timelines.

Loan Officer: Matt LaTorre

NMLS# 1054084

5 out of 5 Stars
Would Recommend
Photo submission from Royetta B.

They're the best to work with when buying a home.

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Loan Officer - Washington: Trish Cole

NMLS# 120968

5 out of 5 Stars
Would Recommend

Having switched to veterans united after a terrible experience with another lender, I can say the difference was quite stark. I would use Veterans United again in a heartbeat. They were amazing start to finish and made the process easy. Thanks guys!

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

We are very grateful for Trish Cole! She came in at time where everyone else we had tried had failed us. Therefore, we were really apprehensive about trying another company but once we met Trish she eased our fears. My husband is a retired Army Soldier, who suffers from P.T.S.D. and just about any episode can set him off. However, everything about our home buying process went smoothly. I love the fact that you have a secure portal to place all of your documents in versus putting it in an email. This is what sets Veterans United apart from the rest. Thank you Trish for assisting us with the purchase of our lifetime!

Loan Officer - Washington: Trish Cole

NMLS# 120968

3.5 out of 5 Stars
Would Recommend

Loan Officer: Brendan Wilson

NMLS# 362532

5 out of 5 Stars
Would Recommend

Excellent service

Loan Officer: Dan Salter

NMLS# 1407348

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See all 163,956 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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