This was a wonderful experience. These people will work there butts off for you.
Friendly, efficient, and quick to answer all questions throughout the whole process!!
I was not impressed at all with my loan officer Rick Kivett. He rarely kept me informed about any circumstances. I usually had to call him to find out what the status was. I never could get a straight answer from him on anything.
My home buying experience was not as stressful as many warned me about. I worked with Leah Maloney and she along with her team were awesome! I really love the portal app which made sending and receiving information and documents very smooth. Being a first time buyer, Leah answered my questions and helped me to breathe easy during the process. The portal works, so when asked to fill out, sign or review any documents, the faster you comply the sooner you will be at signing. I put in an offer for the home I wanted the first part of December 2018 and by February 2019, I was closing on my first brand new home! Thank you Veterans United!
My Loan Team Was A Tremendous Help And Made My Loan Hassle Free.
Johnna Dunlap makes this process so easy. I would absolutely work with her again!
I felt our experience was not the best. I have refinanced before and this was the worst refinance I have ever done. I had heard great things about Vetrans United but this experience left a bad taste in both my wife's and my mouths.
Response from Veterans United
Jason, it is important to us that we work hard to provide excellent service and we realize that the refinance process can present various challenges. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service.
Rob worked very hard on our loan and was very helpful in the entire home buying process.
Hands down beat out the competition. Fast pre-approval easy to use website and awesome customer service. I have already recommended him to friends.
This is the second time we have used Veterans United. Initially we used them to purchase our home. Most recently we have used them to Streamline our Mortgage because of the wonderful service John Stockstill provided us the first time. Both times very painless, prompt and supportive. We are no different than most veterans whom are bombarded with offers and promises. Veterans United holds to their promises and give excellent Service. We recommend them to everyone.
Amazing service, they did a great job of keeping me informed. They also had some small touches that made all the difference.
Terry and Bridget were always available when I had a question or needed an answer. Terry was instrumental in working with my realtor that was comfortable and knew much about the VA loan process. Without his help and determination, I might not have been able to get this loan and save a significant amount of dollars. Bridget always kept me up to date during the process regardless of how much I pestered her. Outstanding team to work with!
Andy’s assistant Donna was also very good about keeping us on the right path.