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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

175,097

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
129,780
4
35,962
3
5,968
2
1,838
1
1,549

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Showing all 864 Navy service member home purchase loan reviews from Washington

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4 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

This was a wonderful experience. These people will work there butts off for you.

Loan Officer: Aimee Hall

NMLS# 361642

5 out of 5 Stars
Would Recommend

Friendly, efficient, and quick to answer all questions throughout the whole process!!

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Ponder

NMLS# 1004260

3.5 out of 5 Stars
Would Recommend

I was not impressed at all with my loan officer Rick Kivett. He rarely kept me informed about any circumstances. I usually had to call him to find out what the status was. I never could get a straight answer from him on anything.

Branch Manager: Tamara L. Hemmie

NMLS# 315763

5 out of 5 Stars
Would Recommend
Photo submission from Edward H.

My home buying experience was not as stressful as many warned me about. I worked with Leah Maloney and she along with her team were awesome! I really love the portal app which made sending and receiving information and documents very smooth. Being a first time buyer, Leah answered my questions and helped me to breathe easy during the process. The portal works, so when asked to fill out, sign or review any documents, the faster you comply the sooner you will be at signing. I put in an offer for the home I wanted the first part of December 2018 and by February 2019, I was closing on my first brand new home! Thank you Veterans United!

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

My Loan Team Was A Tremendous Help And Made My Loan Hassle Free.

Loan Officer: David Llewellyn

NMLS# 933895

5 out of 5 Stars
Would Recommend

Loan Officer: Anne Kuster

NMLS# 1068788

5 out of 5 Stars
Would Recommend

Loan Officer: Trish Cole

NMLS# 120968

4.5 out of 5 Stars
Would Recommend

Loan Officer: Mystle Schellhorn

NMLS# 1698291

4 out of 5 Stars
Would Recommend

Loan Officer: John Wacker

NMLS# 1861727

5 out of 5 Stars
Would Recommend

Johnna Dunlap makes this process so easy. I would absolutely work with her again!

Loan Officer: Johnna Dunlap

NMLS# 1102695

4 out of 5 Stars
Would Recommend

Loan Officer: David Llewellyn

NMLS# 933895

2.5 out of 5 Stars
Would Recommend

I felt our experience was not the best. I have refinanced before and this was the worst refinance I have ever done. I had heard great things about Vetrans United but this experience left a bad taste in both my wife's and my mouths.

Response from Veterans United

Jason, it is important to us that we work hard to provide excellent service and we realize that the refinance process can present various challenges. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service.

5 out of 5 Stars
Would Recommend

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend

Rob worked very hard on our loan and was very helpful in the entire home buying process.

Loan Officer: Robert Canine

NMLS# 1866300

5 out of 5 Stars
Would Recommend
Photo submission from Kasey W.

Everything was flawless. I never had a hiccup I couldn't talk to them about, or they weren't able to answer. I felt like my needs were met and they gave me all the information and time I could have asked for!

Loan Officer: Brad Quint

NMLS# 1249194

5 out of 5 Stars
Would Recommend

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Hermann

NMLS# 128481

5 out of 5 Stars
Would Recommend

Hands down beat out the competition. Fast pre-approval easy to use website and awesome customer service. I have already recommended him to friends.

Loan Officer: Kaleb Greenemeyer

NMLS# 1858768

5 out of 5 Stars
Would Recommend

Loan Officer: Stefanie Snow

NMLS# 1116265

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Salter

NMLS# 1407348

5 out of 5 Stars
Would Recommend

Loan Officer: Mary Jacobi

NMLS# 840760

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Deleeuw

NMLS# 860610

5 out of 5 Stars
Would Recommend

This is the second time we have used Veterans United. Initially we used them to purchase our home. Most recently we have used them to Streamline our Mortgage because of the wonderful service John Stockstill provided us the first time. Both times very painless, prompt and supportive. We are no different than most veterans whom are bombarded with offers and promises. Veterans United holds to their promises and give excellent Service. We recommend them to everyone.

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Loan Officer: Matthew Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Amazing service, they did a great job of keeping me informed. They also had some small touches that made all the difference.

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend
Photo submission from Del L.

Terry and Bridget were always available when I had a question or needed an answer. Terry was instrumental in working with my realtor that was comfortable and knew much about the VA loan process. Without his help and determination, I might not have been able to get this loan and save a significant amount of dollars. Bridget always kept me up to date during the process regardless of how much I pestered her. Outstanding team to work with!

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

Loan Officer: John Parker

NMLS# 996540

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jennifer McGarry

NMLS# 1762536

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

4.5 out of 5 Stars
Would Recommend

Andy’s assistant Donna was also very good about keeping us on the right path.

Loan Officer: Andy Miller

NMLS# 1009085

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See all 175,097 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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