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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

149,481

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
109,768
4
31,542
3
5,257
2
1,603
1
1,311

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5 out of 5 Stars
Would Recommend

The best part of my home buying process with Veterans United was my team, both my transition and loan officer did an awesome job! Thank you for all your support through it all!

Loan Officer: Patrick Richardson

NMLS# 1154233

1.5 out of 5 Stars

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

If and when you need a home loan, you can not do any better than Ben and his team and United.Veterans as a company. We loved working with Kat and Darci, they were there whenever we had a question.And to top it off, they sent us a beautiful door matt.

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend

Loan Officer: Amy Tesch

NMLS# 1325567

5 out of 5 Stars
Would Recommend
Photo submission from Thomas M.

Let me just start by saying how AMAZING Veterans United has been every step of the way. My loan specialist Travis Ward and his team went above and beyond and where more than I could ask for in my first home buying experience. As a first time buyer, you could imagine how many questions and concerns I had, and never did I feel Like i was alone in the process. Travis made me feel like I was an absolute priority and anytime I needed him he was readily available, he truly makes it a comfortable experience where you know you have a great team behind you. I can't express how smooth and painless the process was. I kept waiting for the day that things would become difficult but it never happened! It had been a lifelong dream to be a homeowner and thanks to Veterans Unites it became a reality. I highly recommend Veterans United and specifically Travis Ward and his team.

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Adrienne was suburb in her follow through and answering any and all questions. Both Dan and Adrienne deserve cudos! Their patience and understanding through a stressful process made this a very enjoyable experience!

Loan Officer: Dan Kelley

NMLS# 976450

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

4.5 out of 5 Stars
Would Recommend

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

IF YOU WANT TO PURCHASE A HOME OR REFINANCE YOUR HOME, YOUR BEST BET WILL BE WITH UNITED VETERANS AND FOR A TRULY PROFESSIONAL PERSON TO DEAL WITH THAT WOULD BE MR. MATT MARSTALL, A MAN WHO WORKS ENTIRELY TO GIVE YOU THE VERY BEST SERVICE FROM START TO FINISH, HE AND HIS ASSISTANT MS EMILEE LENZE WILL WALK WITH YOU THROUGH THE ENTIRE PROCESS AND YOU WILL BE COMPLETELY SATISFIED WITH THE RESULTS AND YOU WILL BE IN YOUR NEW HOME AND HAPPY YOU USED UNITED VETERANS !

Loan Officer: Matt Marstall

NMLS# 1247522

4.5 out of 5 Stars
Would Recommend

They worked right through the complete process. Keeping me informed and letting me know what the next process was , who would be contacting me, what information they would need and made the paper work almost painless.very pleasant to work with.

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend

This is our second time using Veterans United and I know if we ever need to buy another house we will be using Veterans United again. Great people and very friendly and easy to work with.

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Highly recommend. 10/10 for my experience with this team.

Loan Officer: Charlotte McClellan

NMLS# 39691

3.5 out of 5 Stars
Would Recommend

Just make sure you are able to provide 2- 3 trade lines and proof of 12 months payment history for rent or mortgage.. and make sure there was never a foreclosure in your name or on your credit! And things should be OK

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend
Photo submission from Dernard W.

My wife and I was and still is impressed with the customer service and help in buying our first home using Veterans United services. The care and respect given to veterans is platinum. They seem to care for the whole veteran and not just a number. We were kept informed throughout the whole process and if I had a question it was not a bother them if I called several times a day or throughout the week. And I fill that we had the best team Veteran United has. Awesome is defined as extremely impressive or daunting; inspiring great admiration, apprehension, or fear. It also should include Jimmy Stranz, Ashley Stratman and Corey Sublett. They made our first time home buying experience seamless. WHAT A TEAM!!!!! Thanks From The Williams Family

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

I highly recommend Veterans United for your VA Loan needs. I can’t say enough about the great experience I had.

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Loan Officer: Zach Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

We were first time home buyers and from the very beginning, everyone in the office made us feel like family! No matter how many crazy questions we asked, Lisa and Jaclyn answered them all with a caring and positive attitude.

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

I started the home buying process completely intimidated and stressed out. My husband is away so I was stuck having to do the entire process on my own from start to finish. Luckily Veterans United took what could have been a long and scary situation and made it easy and painless. Special thanks to Zachary Nelson and Britney George for practically holding my hand through the entire thing.

Loan Officer: Zachary Nelson

NMLS# 1599016

5 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

4 out of 5 Stars
Would Recommend

Loan Officer: Alex Brown

NMLS# 245587

5 out of 5 Stars
Would Recommend

Loan Officer: John Stockstill

NMLS# 1373137

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

If you can, and are approved, I fully recommend using VU for your home buying needs and a service member

Loan Officer: Karol Hart

NMLS# 1202012

5 out of 5 Stars
Would Recommend

This is the second home for me and the service is always outstanding!!!

Loan Officer: Joe Ferling

NMLS# 1034655

5 out of 5 Stars
Would Recommend
Photo submission from Keith B.

The overall experience was a long but greay one, thanks to all the people, Kedric, Morgan, Lin, Collin, Adrian, and, Michelle that helped and guided us through this process...they all did a wonderful job.

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars

Loan Officer - Washington: Glenn Leach

NMLS# 112932

4 out of 5 Stars
Would Recommend

It was a great experience overall just time consuming with the paperwork

Loan Officer: DJ Leverton

NMLS# 1407046

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

I personally did not understand this whole process at all and Veterans United provided an easy user-friendly format to understanding the process, knowing what needed to be completed, and keeping great communication with me without making me feel silly for asking so many questions. They are personable and I appreciate the personal touches they include in their services- it was a game changer for me.

Branch Manager: Renee Young

NMLS# 546173

5 out of 5 Stars
Would Recommend

Logan was very easy to work with. I was very at ease with every step of the process. Logan kept me informed and prepared for every step. I appreciate his diligence and clarity.

Loan Officer: Logan Kadolph

NMLS# 1726575

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See all 149,481 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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