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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

123,919

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
106,497
4
13,755
3
2,038
2
928
1
701

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Showing all 923 home purchase loan reviews from Hawaii

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5 out of 5 Stars
Would Recommend

Production Support Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Very easy process compared to my previous two home purchases with other lenders.

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

Production Support Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Tory Tuttle and Nani Serrao were by far the most caring and on-point representatives of the Veteran's United team. They both went above and beyond any possible expectations we had, made everything very easy to understand from start to finish. We are very greatful to them and everyone who was a part of this process!

Production Support Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Lyda, Nani, and Tory answered my calls and e-mails with such kindness, knowledge, and understanding - excellent teamwork and communication with me and each other

Production Support Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Everyone was helpful and available whenever I called.

Production Support Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Loan Specialist: Lyda Cole

NMLS# 1428071

4.5 out of 5 Stars
Would Recommend

Great service! Loan officer was able to answer all questions and facilatated a smooth and worry-free process!

Loan Specialist: Lyda Cole

NMLS# 1428071

5 out of 5 Stars
Would Recommend

VA made purchasing a home so quick and incredibly easy!

Production Support Manager: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Production Support Manager: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Production Support Manager: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Very professional and honest.

Loan Officer: Leanna Moss

NMLS# 1126212

4.5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

This is our second home purchase and nothing like our first experience (not with Veterans United). It was like working with family. Tory Tuttle in particular was so generous of her time and patient with our questions.

Production Support Mngr: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Production Manager: Rylan Maddox

NMLS# 973196

5 out of 5 Stars
Would Recommend

Loan Officer: Lyda Cole

NMLS# 1428071

5 out of 5 Stars
Would Recommend

Very friendly, responsive and helpful. Made a complicated process seem simple.

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Loan Officer: Troy Switzer

NMLS# 1532881

5 out of 5 Stars
Would Recommend

Loan Officer: Lyda Cole

NMLS# 1428071

5 out of 5 Stars
Would Recommend

This was our first homebuying experience and there was a lot to learn. The team was great at explaining every step and very patient answering our questions. The response time for all calls and messages and paperwork was wonderful. By the time we signed all the papers, we felt very confident.

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Loan Officer: Troy Switzer

NMLS# 1532881

5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

4.5 out of 5 Stars
Would Recommend

Overall, the experience with VU was positive. The corporate website requires a verification code to gain access to a user's account. The directions say that the code can be sent via text or voice. I tried many times, but the voice option does not work. As a result, I could not access my account to review and sign documents. This was inconvenient for me, and added work to local and corporate staff. When I did not sign documents within 3 days, VU had to send me everything in hard copy. Of course, this meant a lot of papers plus postage. Recommend the voice option be fixed, or not offered if it will not really be an option for users.

Production Manager: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

Production Support Mngr: Tory Tuttle

NMLS# 870114

5 out of 5 Stars
Would Recommend

Everyone was very friendly, professional and helpful.

Production Support Mngr: Tory Tuttle

NMLS# 870114

2.5 out of 5 Stars
Would Recommend

Loan Officer: Shawn Sutton

NMLS# 1462610

5 out of 5 Stars
Would Recommend

My personal experience with the staff and members of Veterans United Home Loan was simply outstanding in every sense. They were very professional, courteous, and most of all, super-effective in communications. Without any doubts, you could readily tell they results-oriented & goal-driven in all their business dealings.

Production Manager: Sheryl Chun

NMLS# 346120

5 out of 5 Stars
Would Recommend

Loan Officer: Troy Switzer

NMLS# 1532881

4.5 out of 5 Stars

Its only for militarily

Production Support Mngr: Tory Tuttle

NMLS# 870114

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See all 123,919 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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