Go with a VA loan locally, not out of state. Experience felt non-personal. We had to point out multiple things on paper work that were incorrect, only to be told they were correct, then have lender come back and tell us we were right, it was incorrect or system generated. Lender forgot to include POA, delaying signing by multiple hours, after it had already been delayed multiple times. Great deals, frustrating experience. Purchasing home was not smooth or easy process. Review your paper work throughly, otherwise you’ll end up signing for something that’s over budget or just overall incorrect.
as a 79 yr old vet and not very computer friendly, I was helped a lot by Veterans United and they were very patient with us. They helped us a lot with paper work and the step by step process. Now one year later and a year older, refinanced, or what ever you call it, and
with new lower interest rates reduced monthly payment $100 a month.
Could not ask for a better outfit to do business with !
This is the place you want to be if you are purchasing a home. I am sure that Veterans United has many qualified people, but my Loan Specialist is the best. Ask for Mystle Schellhorn, she will get you through the process in a very professional and friendly way. Mystle has been dealing with me and my struggles, but does not give up on helping out. She knows who to partner with such as Jimmie Drapier as an underwriter, and he is excellent. Mystle Schellhorn has become a friend to my wife and I due to the fact she knows her business, and she cares for her clients.
The loan process a bit stressful but less than most companies out there! The Loan was good and fair! I like things to be direct and simple, Dane did a very good job working hard to meet our goals!
Amazing! Couldn’t be happier with any other lender. Great people to work with during this process. I loved how easy it was to upload any Necessary documents and to navigate the website.
I would recommend this company to everyone. They made the whole experience fast and easy.
Amazing experience everyone I dealt with was super helpful.
If we ever buy again in future it will not be through Veterans United because this has been the worse experience we’ve ever had.
Response from Veterans United
Kayla, we're sorry you feel as though your service was not up to our standard. We'd like to know what led you to feel this way. Please contact our Client Advocate team to share your concerns.
I feel very blessed to have worked with my veterans united team. Each member did their due diligence in their role as loan specialist, cheif financial officer, and transaction coordinator. It was like having my own Alpha-team.
Danielle was amazing to work with - she answered texts from us even while she was on vacation and we really felt like we were a priority to her. She made the entire process as stress-free as possible and I would recommend her (and Veterans United) to anybody! I appreciate that they are a local company, with people in the office that I can speak to in person if I have questions, instead of trying to navigate a phone system and speak to someone on the phone who doesn't know the area.
Outstanding Staff and always made us feel welcome.
This was my second time going through Veterans United Home Loans and they always go above and beyond to help us. Just communicate with them when issues arise and they will help you with anything that is within their abilities.
Veterans United Home Loans helped make our home buying process very pleasurable even though this was not our first VA Loan. Our first VA loan experience was not as great as it was through Veterans United Home Loans. If your looking for a company to go above and beyond to help you with your loan process than this is the right place! Awesome experience by far!