Very pleased Staff deserves 10+
Veterans United is unparalleled for home buying. I don't think other companies that say that are VA-backed can do what the people at VU can do. The process was well-detailed. The team I had went above and beyond to help me get my first home and become a homeowner.
Just great all around!!
the whole experience was easy. It started by clicking on a house on Zillow we liked last year. After we decided to wait about a year to purchase a house we found a house we liked that was sold the day we got pre-approved. We then decided to look at the house we ended up buying and were able to start the buying process that day. Brad and Katie made it simple and we never felt stressed during the process.
Thanks for getting it done so quick!
We were in dire straights, our home had mold and I am disabled from Iraq. We turned to an internet search and we found Veteran's United. We went from a hotel to air bnb, but the team was there with us throughout the wait. Their kind words kept me sane, and my mind at ease. They never said we can't or anything negative to us. Sometimes I thought they were Superheroes. I will sing their praises, and HIGHLY RECOMMEND them to all my Veteran friends, and once again for me and my wife Katrina, and daughter Peyton thanks for our GREAT home and new lease on life. SSG(R) Rico Rawls
Underwriting is terrible.
Response from Veterans United
On behalf of all of us here at Veterans United, we want to thank you for providing honest feedback around your loan experience. Joseph, we value your patience and commitment in sticking with and providing the necessary documentation to satisfy the conditions of your loan. We know well how it can feel to resolve numerous underwriting requests as required for the VA benefit. If you would like to review these with our team, then please reach out to one of our Client Advocates to discuss.
We were very happy with VU and would recommend them to anyone.
Sat at closing for two hours waiting for funding I am a Marine Corp vet and I wouldn’t recommend you to my worst enemy
Response from Veterans United
Hi James, thanks for keeping us in the loop and for sharing your experience. We understand the stress involved when an unexpected complication delays a home closing. Domino closings, while convenient on one hand, can often cause delays while one closing waits for the documents from the other. There are also aspects of the loan closing process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. Our Client Advocate team will be taking a closer look at your experience as a potential training opportunity. If you wish to provide more details, then you may reach out to connect with us at any time
My son used veterans United as well and he was very pleased told me dad it will be so easy you will sale right thru the process he was right
I I think my whole team. For making this happen for me. And I also Thank god.
I LOVE VETERANS UNITED! I HIGHLY RECOMMEND VETERANS UNITED.
I felt like a number and a paycheck going through this process. There was an attempt to up sell products that I didn’t ask for like ADT and insurance. I’m not opposed to your company making money, but it felt predatory. I was spending a bunch of money and I was nickeled and dimed at every step to maximize what could be made off me. Like I said I’m not opposed to making money, but should it be at the cost of having a repeat customer? Usually I work with one person throughout the whole process. This was my 5th home purchase and with this deal I was pushed between 3 or 4 people and there was a hard line where I was no longer working with my loan officer. I perceived that after they made their cut I became someone else’s problem. Also in previous deals I wasn’t asked to provide near as much information and documentation. I probably provided two time or more the amount of information and documentation that I had with other lenders. My thoughts were why, is your organization selling it? Then there was the float to lock feature. This apparently isn’t offered and I have to ask why. The final piece was John my loan officer. He was fine in the beginning and as soon as I got pre approval I was handed off to his assistant. This was the first handoff and it wasn’t a red flag, I figured the assistant was learning the ropes. Then he informed my Realtor that Veteran United wouldn’t make closing on March 22nd like the contract stated. I wasn’t upset about that, and was just rolling with the punches. The new closing was scheduled for April 1 and when I had questions about the final contract John got an attitude when I was going over the parts of the contract that weren’t making sense. That was the last straw for me. It is responsible of the company offering the service to gain the confidence of the customer, if the customer asks a bunch of questions it’s the loan officer job to answer those questions and close the deal. I shouldn’t be pressured or be made to feel stupid for wanting to know what I’m getting for all the charges listed or how the math is done when. I’m responsible for a lot of money in this deal and ignorance on my part doesn't negate my responsibility to pay for a fee that was in error or worse.
Response from Veterans United
Hi Corey, thank you for sharing your open and honest feedback. While the assistance from our home buying coordinator is meant to provide ease in ensuring your non loan related items are complete, we understand that was not your resounding impression. Our intent would never to be having you feel anything outside of supported, we apologize that did not happen. While it is standard business practice to transfer loans to a dedicated servicer, we know that can feel pointed. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. We understand there can be questions surrounding a loan transfer to a new company, and we want to emphasize that Veterans United staff are still here to support you with assistance if needed. Our goal is to only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. We strive to provide consistent service and clear communication across every team in the company, and we believe that we are stronger that way as one team. Our Client Advocate team would love to talk more with you about your experience so that we may take steps to improve the experience wherever possible for future clients.
Melissa Quinones was outstanding and also deserves a mentioned, she was very professional and played an important role in ensuring our closing went smoothly.The only request from me to the team would be, that if there is a holiday on the weekend prior to closing, and the closing falls on the following Monday, that the client (buyer) be notified on who is and who is not available to answer questions regarding any questions that could affect the closing.
