Check list was incredibly helpful.
The veterans united portal was extremely efficient in answering questions and signing documents. Made the process less complicated, and eliminated delays.
Buying a home is not an easy process. Veterans United made the process a lot easier. The online portal is a huge help. Everyone you talk to is very knowledgeable about their part of the process. I highly recommend others to use Veterans United for their home loans.
Another lender told me I wouldn’t be able to finance the amount I had in mind. Kris let me know that with my income and credit that it wouldn’t be a problem.
Veterans United made my home-buying experience so much easier than I thought it would be. They answered all my questions quickly and professionally. I would definitely recommend Veterans United.
Brad was terrific!! He was always available to us to answer any questions. A+ Wonderful experience.
Veterans United made my long term dreams of becoming a homeowner come true. They are very professional and made the entire process a pleasant and informative experience. The steps in the entire process from Lighthouse, to pre-approval to closing were thoroughly explained to me. I would recommend Veterans United to any Veteran out there.
The check lists were a BIG help! Redundancy (having to submit pay stubs multiple times) was frustrating. Overall, though, was easy to follow and maneuver.
This was my 2nd home bought and I wish i knew about veterans United during the 1st purchase. I will continue to recommend veterans United to all my veteran family and when it is time to buy again I will only use veterans united.
Our overall experience was nothing but smooth and very professional. The staff is very knowledgeable and surely know the real estate lending business, From start to finish the experience was nothing but exceptional, (except for the computer stuff, I'm not very keen on them.
This was my second time going through Veterans United for a home loan and I was equally pleased with both experiences. They do an outstanding job of helping you get through the sometimes difficult process of buying a home.
I would recommend to who ever a veterans to go for it
Communication was great up until receiving the pre-approval. After that, various emails and calls were made and there would be no response until 3 days after, half of the time no response at all. There were documents that were overlooked multiple times, causing us to scramble for them. There was no sense of urgency when it got close to closing time, and especially NO urgency after the closing date was missed. It felt like we were doing the jobs for everyone else. We will never use Veteran's United again. As a company who specializes in helping Veteran's, we did not feel helped or appreciated. Customer relations had to be contacts three times due to the lack of urgency, quality customer service, and communication from Crystal Remmel, Rick Bridgman, and Nyk Farris.
Response from Veterans United
Taylor, thank you for contacting our Client Advocate team when you first noticed the issue with communication. We are dedicated to making improvements to our service whenever necessary, and we apologize that you did not have a more positive experience. We value your input and will use this information to prevent problems in the future.