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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

153,264

Total Customer Reviews

97.9%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
112,710
4
32,226
3
5,343
2
1,638
1
1,347

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Showing all 3,921 home purchase loan reviews from Illinois

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5 out of 5 Stars
Would Recommend

Check list was incredibly helpful.

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Loan Officer: Kath Athanassiou

NMLS# 842626

5 out of 5 Stars
Would Recommend

The veterans united portal was extremely efficient in answering questions and signing documents. Made the process less complicated, and eliminated delays.

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Buying a home is not an easy process. Veterans United made the process a lot easier. The online portal is a huge help. Everyone you talk to is very knowledgeable about their part of the process. I highly recommend others to use Veterans United for their home loans.

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend
Photo submission from Stephanie S.

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Loan Officer: Nathan Jackson

NMLS# 1223739

5 out of 5 Stars
Would Recommend

Another lender told me I wouldn’t be able to finance the amount I had in mind. Kris let me know that with my income and credit that it wouldn’t be a problem.

Loan Officer: Kris Carmichael

NMLS# 966989

5 out of 5 Stars
Would Recommend

Veterans United made my home-buying experience so much easier than I thought it would be. They answered all my questions quickly and professionally. I would definitely recommend Veterans United.

Loan Officer: Leah Maloney

NMLS# 1374288

5 out of 5 Stars
Would Recommend

Brad was terrific!! He was always available to us to answer any questions. A+ Wonderful experience.

Loan Officer: Bradley Strubel

NMLS# 1392166

4.5 out of 5 Stars
Would Recommend

Loan Officer: Laura Shackelford

NMLS# 646312

5 out of 5 Stars
Would Recommend

Veterans United made my long term dreams of becoming a homeowner come true. They are very professional and made the entire process a pleasant and informative experience. The steps in the entire process from Lighthouse, to pre-approval to closing were thoroughly explained to me. I would recommend Veterans United to any Veteran out there.

Loan Officer: Tina Guerra

NMLS# 465979

4.5 out of 5 Stars
Would Recommend

Loan Officer: Todd Keicher

NMLS# 447595

4 out of 5 Stars
Would Recommend

The check lists were a BIG help! Redundancy (having to submit pay stubs multiple times) was frustrating. Overall, though, was easy to follow and maneuver.

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

This was my 2nd home bought and I wish i knew about veterans United during the 1st purchase. I will continue to recommend veterans United to all my veteran family and when it is time to buy again I will only use veterans united.

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Holdman

NMLS# 369923

5 out of 5 Stars
Would Recommend
Photo submission from Adam L.

I enjoyed it. Takes me back to basic training - tell you what to do, do it, get results.

Loan Officer: Zachary Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

Our overall experience was nothing but smooth and very professional. The staff is very knowledgeable and surely know the real estate lending business, From start to finish the experience was nothing but exceptional, (except for the computer stuff, I'm not very keen on them.

Branch Manager: Mike Dapkus

NMLS# 278249

5 out of 5 Stars
Would Recommend

Loan Officer: Brandon Brown

NMLS# 1493029

5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Loan Officer: Zachary Roberts

NMLS# 1200238

5 out of 5 Stars
Would Recommend

This was my second time going through Veterans United for a home loan and I was equally pleased with both experiences. They do an outstanding job of helping you get through the sometimes difficult process of buying a home.

Loan Officer: Lisa Riess

NMLS# 576190

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Thill

NMLS# 1504452

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Hopper

NMLS# 1493953

4 out of 5 Stars
Would Recommend

Loan Officer: Donna Roof

NMLS# 467080

5 out of 5 Stars
Would Recommend

I would recommend to who ever a veterans to go for it

Loan Officer: Matt Lucas

NMLS# 1027457

5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend
Photo submission from Chandra S.

My experience with Veterans United was amazing. Todd and Ben were amazing to work with. I would recommend Veterans United to all veterans.

Loan Officer: Todd Keicher

NMLS# 447595

5 out of 5 Stars
Would Recommend

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

Loan Officer: Tony Boussad

NMLS# 928919

5 out of 5 Stars
Would Recommend

Branch Manager: Michelle Dapkus

NMLS# 1237812

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kittle

NMLS# 1035193

0.5 out of 5 Stars

Communication was great up until receiving the pre-approval. After that, various emails and calls were made and there would be no response until 3 days after, half of the time no response at all. There were documents that were overlooked multiple times, causing us to scramble for them. There was no sense of urgency when it got close to closing time, and especially NO urgency after the closing date was missed. It felt like we were doing the jobs for everyone else. We will never use Veteran's United again. As a company who specializes in helping Veteran's, we did not feel helped or appreciated. Customer relations had to be contacts three times due to the lack of urgency, quality customer service, and communication from Crystal Remmel, Rick Bridgman, and Nyk Farris.

Response from Veterans United

Taylor, thank you for contacting our Client Advocate team when you first noticed the issue with communication. We are dedicated to making improvements to our service whenever necessary, and we apologize that you did not have a more positive experience. We value your input and will use this information to prevent problems in the future.

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See all 153,264 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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