Overall, everyone involved did an extraordinary job. They worked very hard and quickly to make sure we got into our house on time. They were very communicative and professional.
We were experiencing communication delays and lack of response from the initial lender we had bee pre-approved with. Veteran's United jumped in, got right to work and saved our purchase with a quick approval! They have been easy to contact and responsive throughout the entire process. Additionally, they were very knowledgeable about all the VA options available to us and did a great job explaining everything so we could make the best choice!
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Ben and his team work hard to ensure an amazing experience and were always willing to go the extra step to ensure a smooth home purchase.
The service I received from Veterans United was EXCEPTIONAL! My loan agent expertly marshaled me through every step of the process, stayed focused on every detail, promptly responded to all my questions, and ensured my closing occurred on time! The entire Veterans United team was professional, courteous, responsive, and made my recent home buying experience my best ever!
This entire experience was super easy. Veterans United made my home buying experience flow seamlessly. I am more that thankful for all parties evolved.
Just want to thank the entire team assigned to help me during this process. We managed to go from viewing homes, to making an offer, to closing day, without any delays. I am extremely grateful!
It was a lack of communication could be from COVID did not explain things fully like other fees tacked on to our mortgage. Our documents for closing the house were not explained how they would be arriving whether through mail or email we were told they would be coming from the Veterans United Home Loans team via mail and we were waiting a whole day for the documents to arrive in the mail which almost cost us our closing day and we had to pay seventy dollars to get the documents shipped overnight. As a first time home buyer it wasn't the worst experience but receiving communication from the team at Veterans United was highly lacking. All in all if you are working with Veterans United ask for clarification on each step of the process so your not caught off-guard.
Response from Veterans United
Craig, thank you for taking the time out of your day to share this information. It is our goal to provide expert and reliable communication through a dedicated Loan Specialist. We would like to learn more about your experience and find out what may have prevented the process from getting off track. A member of our Client Advocate team has attempted to reach you for help improving our service for future customers.
The team we had was exceptional! They are very personable, helpful, quick, professional, and thorough. They were available to us 24/7, which really surprised us. Our Loan Specialist would call us right back if we sent a message. It didn’t matter the day or time. He was so great! We had a great experience.
Josh Shaw was phenomenal! I would work with him in a second. I was not impressed with the underwriting process. It took much longer than I anticipated. I thought it could have been more organized with improved communication.
Response from Veterans United
Eleanor, we are happy that your loan officer did a great job. We like to promote our teams with surveys such as these. We understand that the underwriting process can be very stressful at times. The process is set up to provide our clients with the best options and products as possible. Please feel free to reach out to our client advocate team if you wish to share more. Thank you again for your service.
I can't possibly put into words how great it has been working with Veterans United. My wife and I were first-time home buyers and didn't know what we didn't know. Veterans United provide me with a team of experts who were extremely professional, courteous, and answered all of our questions before we even knew to ask them. Buying a home is a monumental and frightening undertaking, but I can't imagine the experience being any easier or more satisfying than my team at Veterans United provided for myself and my family. We are beyond happy with our new home and our team at Veterans United has our deepest appreciation for helping make that dream a reality. Thank you!