Skip to Content

Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

205,886

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
154,800
4
40,599
3
6,666
2
2,073
1
1,748

Filters by recency
Filters by state
Filters by branch of service
Filters by type of loan

Showing all 308 Air Force service member home purchase loan reviews from Louisiana

Clear Filters

5 out of 5 Stars
Would Recommend

Loan Officer: Nate Bohon

NMLS# 1136526

1 out of 5 Stars

BUYER BEWARE - We were left extremely disappointed by our home buying experience with Veterans United, which was even more disheartening considering how many great reviews we read from other buyers. Our loan officer was inattentive, did not respond to emails or phone calls for WEEKS at a time, missed sending out critical paperwork, and when we as buyers, our real estate agent, and the closing title company brought this to Veterans United's attention time and time again, we were told the problem would be fixed and it was not. Our loan officer wasted our time for weeks on end asking for us to give a justification for why we were moving to another state, saying that without a good enough reason, the underwriters might not approve our loan. Given that we were free to work from wherever we choose and are not tied to a specific local office or region, borrowed less than we were ultimately approved for, had outstanding credit and more than enough income to make our payments, this was extremely upsetting to have our time wasted over and over again when it not only has no impact on our ability to repay our loan and we were well within our means, but also that it is nobody's business where we are moving or why as long as we make our payments in a timely manner. Nobody I asked had EVER heard of such a ridiculous request, much less that being made a stipulation for whether or not our loan would be approved. Yet this was what our loan officer wasted our time with for weeks on end, but could not be bothered to deliver paperwork in a timely manner, answer his phone or email during time-sensitive moments in the buying process or to meet deadlines, and blatantly ignore paperwork that we needed him to review for accuracy before getting signatures and then blame us for reasons he made up. He took no responsibility for his actions and this is completely unacceptable.What should have been a relatively painless process was made difficult, frustrating, and left us with a bad taste, which is a shame considering we have several military and veteran friends who are in the beginning stages of the home buying business. I wish I could tell them that we had a good experience, but I have never been so confused, irritated, or talked down to in my life. This process seems to be heavily dependent on your loan officer, so all I can say is if you get the same one we had, withdraw your application and look elsewhere for financing unless you enjoy months of headaches, not sleeping, and stress-induced chest pain.

Response from Veterans United

Raif, thank you for sharing your valuable feedback. A member of our Client Advocate team is available to you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service. We understand the occupancy guidelines set by Veterans Affairs can be at times confusing and stressful. We want to ensure that these guidelines are by law set that we must abide by. Information from your loan experience can assist us in helping future veterans that may have a similar scenario. We thank you for your service and for choosing Veterans United.

4 out of 5 Stars
Would Recommend

Loan Officer : Jon Williams

NMLS# 1862561

3.5 out of 5 Stars
Would Recommend

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend

In day of "Good Enough" It is refreshing to find someone That will go the extra mile. Veterans United is truly blessed to have Celina Mowrey on your team. To say she went the extra mile would be a gross understatement. I know that that I was a P.I.A. Customer, but not once did Celina display anything but a Professional and caring attitude. From start to finish she was extremely understanding. Shoot working with her makes me want to buy another house.

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Would Recommend

Loan Officer: Clayton Meldi

NMLS# 1564820

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Beahan

NMLS# 181325

5 out of 5 Stars
Would Recommend

To my fellow Veterans—do not hesitate to contact Veterans United to start your journey of owing your dream home. They will treat you with the outmost respect and professionalism.

Loan Officer: Michael Jones

NMLS# 1629215

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Herigon

NMLS# 1812815

You're next!

Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.

Check My Eligibility →

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

Loan Officer: Christina Gardiner

NMLS# 1450509

5 out of 5 Stars
Would Recommend

Loan Officer: Jeff Gordon

NMLS# 202235

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Mange

NMLS# 177094

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend

Loan Officer: Rusty Burney

NMLS# 1862380

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Hegstrom

NMLS# 611459

5 out of 5 Stars
Would Recommend

Loan Officer: Andy Strubel

NMLS# 996805

5 out of 5 Stars
Would Recommend

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

Give ya boy Dylan props. He made a lot of this easier by being readily available and flexible to our needs.

Loan Officer: Camron Hermann

NMLS# 1247956

5 out of 5 Stars
Would Recommend

I never right reviews on anything, but purchasing our new home using veterans united and everything they did for us, I just had to leave a review and they were awesome!! I shopped around before finding Veterans United, and from the first minute of talking to them, I knew they were the way to go, and I was 100% right.

Loan Officer: Charlie Holsten

NMLS# 1721617

You're next!

Join the ranks of our 200,000+ Proud Veteran Homeowners nationwide.

Check My Eligibility →

5 out of 5 Stars
Would Recommend

Loan Officer: Molly Meis

NMLS# 1046490

5 out of 5 Stars
Would Recommend

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

Buying a house has it's stress...if we can make the process smoother...i.e. pre-required document list…then asking for the additional items may make things much easier. Let's identify the show stoppers before the show start not bring them out when the show should be ending....

Loan Officer: Josh Shaw

NMLS# 1803790

5 out of 5 Stars
Would Recommend

thank you, thank you, thank you! amazing experience!

Loan Officer: Larry McGallagher

NMLS# 1464194

4 out of 5 Stars
Would Recommend

Loan Officer: Jenny Kolan

NMLS# 1861612

5 out of 5 Stars
Would Recommend

Derek's sidekick Matt was also an A plus help glad I had both of them on my team

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

This company is worth it. We had been to two banks and they had given us the run around for almost 4 years until we had heard about Veterans United and now we finally own our home. Thank you Thank you!!!!! Kaylee, we thank you and your team for being hardworking and patient because this process before meeting y'all was really stressful, but the end of the y'all made it happened!!!!

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

5 out of 5 Stars
Would Recommend

This was the best VA home loan experience you can have. A team of professionals will walk you through every step, from beginning to end.

Loan Officer: Jonathan Beahan

NMLS# 181325

Start Your $0 Down VA Home Loan Today!

More Reviews

See all 205,886 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

See more Veterans United Home Loans reviews from across the web:

Send Your Feedback

We want to hear about your experience with Veterans United!

Back to Top

START HERE: $0 Down VA Home Loans