Great experience overall
I will recommend VU to all of my fellow VETS
Veterans United is one of a kind Home Loan where they make you feel that it is possible to buy a home in a difficult market. I love that we had task to complete to take the stress out of our busy schedules. My family will be forever grateful for all of support .
I'm not the least bit computer cool, and your team had the patience to walk me through the entire process. Without their help I seriously doubt the home buying process would have been possible. My thanks to the entire team.
I am so pleased with the two people that I dealt with, Anna and Rachel. I am very happy that I went with them for the mortgage.
Overall, the actual mortgage services were excellent. Applying, underwriting, and closing all went more smoothly than I thought possible. Some of the additional services may have been more beneficial if we were moving to a new region; the concierge merely provided lists of utilities providers rather than contacting or facilitating transitions on our behalf. Since we only moved one town over, we already had all of the information the concierge was able to provide.
Veterans united team was extremely helpful throughout the entire process, any questions they were there to help. When you called if they were working with another client they made sure to get back to us. They were exceptionally helpful and thoughtful, you couldn’t ask for more helpful people and friendly whenever you called them, Outstanding personnel to deal with thank you.
One of the easiest and most friendliest experiences
Once the actual mortgage process started, communication got confusing. My first loan officer, Heidi Sharp, was extremely helpful with immediate responses to all my questions during the pre-approval stage.Communication with Kayla was less responsive, and my emails to her and Dalton did not always get answered.It was also confusing as to what actions needed to be taken, by whom, at different stages of the process.What would be helpful would be a rough timeline and checklist of who does what, from offer to closing, and who has to send what info and documents to whom.
What can’t I said. Josh and his team have helped me and my family several times on purchases and refinancing and every time they make it smooth and easy.Thank you guys so much!!!!!!
Excellent experience I would highly recommend to anyone who has served the nation. Ben and Jennifer were prompt, honest and professional. This is a true example of what a loan officer and a loan team should be. The service I received was excellent, I could not be happier with Ben, Jennifer and the rest of the team. They were very professional, knowledgeable and had quick response times to all my questions . I was so lucky to have worked with this loan team for the purchase of my new home. Thank you Ben and thank your staff also.Thank You So Much!!
This team is amazing. Always kept my husband and I in the loop. They basically held our hand throughout the whole process. And for that I say thank you
Veterans United was a breeze to work with, they explained every step of the way and always had time to walk us through steps if we needed more clarity. Home buying is stressful enough and having a lender who reduces that stress is invaluable. Thank you Veterans United!
Great work team. Tough challenges and mistakes are not failures. They are learning experiences and successes!!
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The underwriter was inefficient as they went through my job offer/contract. Each day she would ask for something and I would provide it only to have amplifying questions the next day despite me requesting if she required anything specific to help ease the process along, this delayed my ability to get clear to close numbers and caused hassle to my entire home buying team.Again Hank, Sarah and Jodie were phenomenal and kind in carrying out this loan! Huge thank you to all of them!
My experience with Veteran's United was an extremely positive one and I would recommended them to anyone. They make you feel like you're one of the team from day one and are really there for you throughout the home loan process all the way through to closing.Thank you!
Great job.