I have bought a few houses in my time. This was the nicest pair of persons I have had.
They have been patient and great through the whole experience. If there were any issues they were remedied quickly and professionally.
System was easy to navigate and very timely.
The process was so easy! Just complete the to-do items and it's all downhill! I've been approved and closed on a home with an average credit score.
Billy was great! He new all the right questions to ask to get my loan approved in a short amount of time & was very prompt handling paperwork & answering the many questions I had. I would definitely recommend Veterans United & Billy. I think Billy did an outstanding job !!! and I appreciate his hard work.
I am rating my experience as a 10, because Dave and his team went above and beyond to make sure our loan was ready to go on the day we had planned to close.Working for a bank, I know there can be 100 different things that can go sideways when working with a mortgage file. This time was no different and Dave and Jim really stepped up and helped us make sure we got to the closing table on the day they said we would. Thank you very much for working with us!
Very easy and helpful to work with
Matt Brandt on Derek's team e-mailed us with an update on Fridays to keep us informed on the status of our loan.
Staff was there with us all the way. Answered all my questions and basically held my held my hand thru the process of financing a home.
Excellent service. I work 12h night shifts and my loan specialist Joel was able to work around my schedule.
I sent an email to customer service. I have never had a worse experience in my life. Communication is very poor. I will never do work with you company again.
Response from Veterans United
We appreciate the feedback. We want to ensure that all of our clients have a great experience and this will go a long way to help have this taken care of. I understand you were contacted by a member of our Client Advocate team and they were able to address your concerns. Please let us know if there is anything else we can do to help in the future.