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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

129,293

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
111,213
4
14,275
3
2,116
2
961
1
728

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Showing all 2,819 home purchase loan reviews from Michigan

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5 out of 5 Stars
Would Recommend

I think that all veterans need to take a look at Veteran United. They truly know how to streamline the process and every single person I worked with was very friendly and helpful.

Loan Officer: Amber Brown

NMLS# 1137822

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

4.5 out of 5 Stars
Would Recommend

Loan Officer: Alex Herbel

NMLS# 182159

3.5 out of 5 Stars
Would Recommend

Loan Officer: Shannon Matlack

NMLS# 982020

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend
Photo submission from Kerry W.

I want to thank my Loan Team for their help with my condo purchase. Thank you Steve, Codi, Andrew and all who helped in my smooth loan process. I could not be happier. The website process is the best I have ever seen.

Loan Officer: Steve Kincheloe

NMLS# 328305

5 out of 5 Stars
Would Recommend

I would highly recommend wesley earl and the entire team to any veteran looking to purchase a home on short notice, very smooth and efficient.

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Loan Officer: Joe Peterson

NMLS# 1275877

5 out of 5 Stars
Would Recommend

Those concerned about the time frames of a VA loan need not to worry. I know experiences may vary, but my entire process; from getting my preapproval was 35 days. That is including things that were out of Veterans United's control. Otherwise the timeframes could have possibly been even less. Thank you again Chrystal Franks, her team, and Veterans United.

Loan Officer: Chrystal Franks

NMLS# 1661479

5 out of 5 Stars
Would Recommend

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

Loan Officer: Rob Hayward

NMLS# 1630408

4.5 out of 5 Stars
Would Recommend

Loan Officer: Seth Wilmes

NMLS# 1632136

5 out of 5 Stars
Would Recommend

We feel so blessed to have our home loan with Veterans United. We were first time buyers and had no idea what to expect. Our loan specialist Justin did an outstanding job educating us on the process and helping us on the way. We couldn’t have asked for a more knowledgeable, patient and kind person. As we neared closing, we worked more closely with our document specialist Zeke and again felt blessed. He helped get our documents in order and helped us reach our goal. VU has an awesome website where you can track your progress, upload your documents, see your to-do list, contact your specialists and more. We would highly recommend Veterans United to any veteran looking to purchase a home.

Loan Officer: Justin Keith

NMLS# 1563990

5 out of 5 Stars
Would Recommend

Loan Officer: Eric Almazan

NMLS# 1282293

4.5 out of 5 Stars
Would Recommend

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

Loan Officer: Thomas Welek

NMLS# 1277019

5 out of 5 Stars
Would Recommend
Photo submission from Daniel N.

Billy was great! He new all the right questions to ask to get my loan approved in a short amount of time & was very prompt handling paperwork & answering the many questions I had. I would definitely recommend Veterans United & Billy. I think Billy did an outstanding job !!! and I appreciate his hard work.

Loan Officer: Billy Jones

NMLS# 1599020

5 out of 5 Stars
Would Recommend

I shopped around with several lenders, but ended up at VU. They were able to beat competitors rates and by far the best customers service. my real estate office had a great experience with them as well.

Loan Officer: Katy Reeder

NMLS# 1246356

4 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Loan Officer: Nicholas Staudenmyer

NMLS# 844107

4 out of 5 Stars
Would Recommend

Loan Officer: Tyler Jones

NMLS# 1493936

2 out of 5 Stars

Servere lack of communication all across the board. Was told a processor quit and that was the reason. Was told about other clients in general their experience was a lot better. I wouldn't be told that I needed to turn in any kind of form or get any documents until the last second, seemed very unorganized.

Response from Veterans United

Zachary, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.

5 out of 5 Stars
Would Recommend

Loan Officer: Tom Champion

NMLS# 1102159

5 out of 5 Stars

I can't say enough how pleased I was with Veterans United. It was like they were right by my side everyday throughout the entire process. It got to the point they were treating me more like family .Overall,they showed me that Veterans United truly does care about Veterans.

Loan Officer: Moya Brown

NMLS# 1493916

4.5 out of 5 Stars
Would Recommend

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

Less than a month I closed on my dream house thanks to the great work of the VU loan officers.

Loan Officer: Dylan Morgret

NMLS# 1493964

4.5 out of 5 Stars
Would Recommend

Loan Officer: Thomas Welek

NMLS# 1277019

5 out of 5 Stars
Would Recommend
Joseph S

This was the first time in my life I have ever felt taken care of. For as stressful as buying a first home can be, Veterans United did everything and then some to help me through the process. I am glad that I went with them.

Loan Officer: Luke Thurman

NMLS# 916543

5 out of 5 Stars
Would Recommend

I heard it from my realtor that Veterans United was surprisingly an excellent processor of VA loans!

Loan Officer: Ashley Cook

NMLS# 1106948

5 out of 5 Stars
Would Recommend

Loan Officer: Cody Smith

NMLS# 1074565

5 out of 5 Stars
Would Recommend

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Loan Officer: Ben Long

NMLS# 1099960

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See all 129,293 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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