The step-by-step process help me to not be overwhelmed on the todo list. Justin often would give very timely advice and updates. The team made the buying process amazing deal.
I really was terrified of doing this. But the team I had really went above and beyond to make my dream of home ownership a reality. Thank you so much Tim and Haley and of course Laura.
Brad worked so hard!! Thank you so much.
I would most definitely recommend Veteran United Home Loans to a veteran that’s looking to purchase a home.
The team I was assigned is without a shadow of a doubt the best team ever! The entire process went smoothly and was free from any stress. I highly recommend Veterans United, if they could help me find my dream home they can help you find yours!!!!!!!!!
The whole team we have had has been so amazing, and understanding. They really went out of their way to keep things simple and smooth, we would love to work with them again in the future.
God bless you all. Y’all never gave up from me. Y’all were very motivating and a great team to work with.
Veterans United staff was hands on working with us buying a home and we Love them being there for question making every step very, very easy.
Would recommend to everyone.
Thanks again. The Hinton Family.
Thank you, to my entire team of professionals for helping me to achieve my goals.
I am very happy I have my house and I glad I had a great team to help everything when smoothly 😊 ☺️
This was by far the worst home buying experience I’ve ever had. The loan officer, Chris Draffen and his team were completely incompetent. We would provide them with requested documents only to turn around and have to provide the same documents to them again. Chris would say that something could be used but then the underwriters would ask for something else. It felt like we started the process 2-3 times. We put an offer on the home in early January and didn’t close until the middle of March. We had to sign several extensions because of the disorganization. The back and forth was exhausting. On top of that, my loan officer didn’t communicate well with my husband or my agent. He wouldn’t return calls and just made the experience more stressful than it had to be. I would never recommend veteran’s United to anyone If my loan team was the standard for service.
Response from Veterans United
On behalf of all of us here at Veterans United, Jamaica, we want to thank you for providing this feedback around your loan experience. We understand that the process of buying a home can be discouraging at times. For that reason, we are always looking to support your customer experience with excellent care. We also know how it can feel to resolve numerous underwriting requests as required for the VA benefit. Licensed Underwriters comply with regulations to ensure loans are properly documented, and we work to make that process as easy as possible. We understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Coordinator, we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
My family and I have been told no at least 15 times on buying a home, we were to the point we almost gave up completely. I seen a review about Veterans United and thought I would try ONE more time. Miss Cassandra called me and started asking me about our dream home, what we needed and wanted, our budget, explained the whole process and the benefits of using Veterans United. In a few short days she sent me my very first Pre-approval! Our dream was possibly, FINALLY becoming a reality. The credit team was absolutely wonderful, it wouldn’t have happened if it wasn’t for them as well. They contacted me, told me EXACTLY what I needed to do to get my score up the 13 points I needed to qualify for the zero down payment, I did what they told me and the next day it was up 18 points! The concierge calling and giving us all of the information we needed, our options, checking to make sure everything was in order and keeping us updated, the insurance team for getting us a very low insurance premium that fits our needs, the whole Veterans United team was amazing! They are incredible and I’ll forever be grateful for them, a wonderful team! We ran into a few obstacles along the way, but Cassandra and the Veterans United team was right there with us EVERY step of the way, guiding and instructing us. My wife and our 4 kids were FINALLY going to have our dream home, something we’ve wanted for our kids for almost 10 years, Veterans United made it possible! Seeing the joy, the excitement on my children’s face the first time we walked into our new home is a moment I’ll never forget, all made possible by the Veterans United team! Anyone that has been told no on buying your dream home, anyone that has given up hope on buying your dream home, PLEASE give the Veterans United team and shot and watch your dream become reality! My family and I will never forget the hard work, the long hours and phone calls and emails that helped us get into our dream home! They have made this family, 4 little kids the happiest family you could ever imagine!
Veterans United made my families transition from the north country down south, flawlessly! I wish I would’ve used them sooner. The process was simple and they even checked in throughout the buying process to make sure there wasn’t any questions ! Thank you , my family loves it !
Veteran United got me a new home
