And yes I have already referred my family to use veterans united
I highly recommend going through Vetersn United Home Loans. My loan officer (Luke) and transaction officer (Kate) was great to work with, thier friendly, professional, and very easy to get ahold of. They made the loan process so easy and assisted me from the beggining to the end. Kate provide outstanding customer service, she was in constant contact with me and got back to me quickly when I had questions.
Good overall experience. I would recommend this company.
Veterans United will work with you , they will constantly ask for information to build your file so that when you find the home , everything goes as smoothly as possible.If in doubt ask questions , keep asking questions they have the answers or will find you the person that has the answers . Respectful , courteous and a great group to work with. An extreme pleasure to work with Jon McCarty and Adam Nelson and all the others in the group.
Extremely long and drawn out underwriting phase. Seems at times the underwriter was just nit picking for things! The VU staff was very good to deal with and other than the underwriting process all went very smooth.
Getting information in regards to our home buying process was difficult. Lender/loan specialist lacked communication skills
Response from Veterans United
Hi Bobby, one of our top priorities is communication, and we are sorry to learn that things may have been better handled during your experience. We thank you for providing this feedback so that we may seek to improve it moving forward.
Tony Stephenson was phenomenal from the beginning to end . He was extremely knowledgeable and professional at all time throughout the process . Tony made this process easier and less stressful for me . He was easy to speak to and was always reaching out to checking up on my progress. When ever he sent me documents to review or sign he would contact me to go over and explain and made sure I understood everything. He is efficient and patient with me . Tony made this process swift and smooth as he possibly could. I would definitely recommend him to family friends or anyone I know looking to buy a hose through Veterans United .
the process is stressful and cumbersome, but the group of people I had helping me were always on top of my questions, concerns, and made it just that much easier.
It was an outstanding experience working with Mike and his incredible team. They went out of their way even after work hours to ensure we were taken care of in every aspect of purchasing our home! They worked tirelessly to ensure everyone working on our purchase was making timely progress to ensure we got into our home!