Nathan walked us through the pre-qualification, the loan and so much more. Always patient and kind. Very knowledgeable. Mike and Erin were also very helpful. Always available to answer every question or concern. Reassuring. Great service.
There was an amazing lack of communication from Josh and his team. I also feel like a lot of things were left to the last second and became an emergency when there was no need for this to happen.
Response from Veterans United
We appreciate the feedback Adam. We understand that a lack of communication can cause additional stress during your loan process. This information will help us ensure that other Veterans in the future do not have a similar experience. A member of our Client Advocate team has left you a message for any additional details. Thank you again.
Veterans United Loans is the way to go for those Veterans that want to become Homeowners. They will take care of you and your interests all the way. We, Francisco & Rosa, are extremely happy about choosing Veterans United Loans to handle our loan. The whole team did a fantastic job, They're great!
Will Lewis and team were very diligent in their duties for client satisfaction.
The professional and considerate attitude helped to make this a rewarding experience
Very responsive to questions. The whole experience involves a lot of paperwork review and their document review/sign system is fantastic!
Smooth and uneventful !!!
Thank you for walking me through all the steps and your patience. 😀
I have referred someone already
It all starts with Ross and Misty. What a great Team and unbelievable service and smarts. Professional yet personal. I will NEVER go anywhere else!
Overall, it was a positive experience. Cara was absolutely wonderful to deal with, and is the reason we went with VU in the first place. The back and forth trying to satisfy underwriter requirements became a little frustrating, mostly because after a while it started to feel that maybe the underwriter didn't understand all of the documents or maybe there was a particular reason for waiting to give a clear to close that we weren't aware of. However, everything worked out great and the timing was pretty close to our original plan so we are satisfied.
Over the top service. Thank you.