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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

126,788

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
109,011
4
14,040
3
2,071
2
948
1
718

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5 out of 5 Stars
Would Recommend

For you veterans out there that are looking to buy or whatever Veterans United Home Loans can do for you, well they can and they did do it for me and my wife. So don’t be shy and call them up cause there hungry to help you begin your American dreams come true!

Loan Officer: Mason Maddox

NMLS# 314123

4 out of 5 Stars
Would Recommend

The entire homebuying process, even for the most diligent buyer/team/realtor, is make-or-break with the VA Appraisal. Here I was ahead of underwriting the entire time, had plenty of room for qualification, everything dress-right-dress, and not only did the deal almost crash a week before close, my fiance and I were under extreme duress and it really was "We need $15K in a briefcase, cash," basically, or deal's off.

Once pre-approval is done, NOTHING should happen until the home inspection is done and VA Appraisal done. And yes, I did ask far in advance best time for that.

We were given NO remedies on comps, etc. No parameters. Whatever we submitted, it was rejected. We wound up with a ridiculous appraisal and no real chance to factor in other comps. There was not one realtor, attorney, or anyone else involved in the process that did not recognize how low the appraisal was. $190K would be a lot closer from the SMEs' estimates.

Not only did this nearly crash the deal and wreck our lives, we are now missing $15K that would have been used for our move. I was nearly killed doing the move myself.

I do realize the impositions VA presents--I've been fighting them for 8 years. But this mess was hardly the VA's creation alone.

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Overall experience with Veterans United was exceptional from the start of the home buying process through closing. The loan team I had was great (Andrea Thames, John Sullivan, Andrew Nelson) and the rest of the team assists through the entire process.
I would also like to commend Lucy Stranz (Veterans United Lighthouse program). She was instrumental in helping me reach my goal of home ownership and getting to the prequalification phase.
I would definitely recommend Veterans United to those desiring to purchase a home. Again, thanks to the entire team that made it possible for me to become a home owner.

Loan Officer: John Sullivan

NMLS# 1098699

5 out of 5 Stars
Would Recommend

Loan Officer: George Eastergard

NMLS# 1446649

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend
Photo submission from Kamehsa A.

Veterans United has been a pleasure to work with. I am still in awe at how smooth the process has been. Starting from my home loan consultant Mr. Brian Schmidt, who made this process possible to my talented home loan team. This organization is a true blessing. The ability to be able to keep track of the status of your loan online, professionals with military background and knowledge is an added plus.

Loan Officer: Nick Holman

NMLS# 1052289

5 out of 5 Stars
Would Recommend

I highly recommend Veterans United they are a pleasure to work with, this was by far the easiest home buying experience I have ever had.

Thank you all

Branch Manager: Kelly Stephens

NMLS# 58755

4 out of 5 Stars
Would Recommend

Learn to communicate as a team more

Loan Officer: Chris Thornton

NMLS# 45514

5 out of 5 Stars
Would Recommend

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

Matt Eichenberger is such a good Loan Officer! He was there always, even at a moments notice, to service this client with the BEST Service I've encountered in Home Buying in the past 35 years. I laud him for being so committed to his work and his clients happiness.........Harold J Collins, White House Communications Retired

Loan Officer: Matt Eichenberger

NMLS# 369949

5 out of 5 Stars
Would Recommend

Process was unbelievable everything done by email and phone. Easy to use mobile app that keeps you informed and loved checklist to know we’re we were in process...

Loan Officer: Chrissy Smith

NMLS# 1126211

5 out of 5 Stars
Would Recommend

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

I am grateful there is a company that looks out for veterans. Great experience!

Loan Officer: Jennifer Deaver

NMLS# 1464178

5 out of 5 Stars
Would Recommend

Excellent serviceGreat customer service

Loan Officer: Adam Cowan

NMLS# 1599553

5 out of 5 Stars
Would Recommend

Each person we worked with through out the process were knowledgeable and helpful in finding answers to questions they weren't sure of. I will be sure to work with these guys again.

Loan Officer: George Eastergard

NMLS# 1446649

4.5 out of 5 Stars
Would Recommend

Very helpful! Walked us through each phase of the loan step-by-step.

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend
Photo submission from Michael H.

Bryant Chambly and his team are outstanding. Professional, caring, efficient and knowledgeable; they have it all and do it all for their customers. Easiest home loan I've ever had!

Thank you, Mike Hutson

Loan Officer: Bryant Chambly

NMLS# 1037124

4.5 out of 5 Stars
Would Recommend
Photo submission from Jonathan S.

From the bottom of our hearts, we would like to extend our sincere appreciation to Veterans United. Most especially to Jeff and his staff for helping us out from day one of the process. Outstanding job!!

Loan Officer: Jeffrey Ferguson

NMLS# 201868

5 out of 5 Stars
Would Recommend

Branch Manager: Jennifer Stewart

NMLS# 412226

5 out of 5 Stars
Would Recommend

Tyler Galloway is the bees knees

Loan Officer: Tyler Galloway

NMLS# 1420483

5 out of 5 Stars
Would Recommend

We had excellent service from our team in the purchase of our new home.

Loan Officer: Aaron Foster

NMLS# 298410

5 out of 5 Stars
Would Recommend

Sr. Production Lead: Dave Munns

NMLS# 859838

3.5 out of 5 Stars
Would Recommend

Loan Officer: Jody Overacre

NMLS# 388815

4.5 out of 5 Stars
Would Recommend

Danielle my transition loan officer was GREAT. She was speedy and answered all my questions and got me taken care of. Andrew was also great. He made a mistake with my loan...Owned up to it and help me fix it.

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Loan Officer: Devin McCall

NMLS# 1161640

5 out of 5 Stars
Would Recommend

Our team of Katie Hayes and Cameron Clarke were phenomenal. We completed our mortgage online. The Veterans site was exceptionally easy. I called several times and their response was immediate. Questions were answered quickly and uploading files that they requested was never a problem.

Loan Officer: Katie Hayes

NMLS# 943102

5 out of 5 Stars
Would Recommend

Working with Aaron Brooks was awesome. He reassured me when I was about ready to give up.

Loan Officer: Aaron Brooks

NMLS# 1003530

5 out of 5 Stars
Would Recommend
Photo submission from Charles E.

Mary, Amy, and Chris were very helpful though the whole process. I know they put in so many extra hours and extra sweat with our loan. Mr. Barrett would be proud of your total dedication and professionalism.

Loan Officer: Mary Jacobi

NMLS# 840760

5 out of 5 Stars
Would Recommend

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

The team was awesome. Thanks for all your help.

Branch Manager: Kelly Stephens

NMLS# 58755

5 out of 5 Stars
Would Recommend

Loan Officer: Heidi Bailey-Houston

NMLS# 1126219

5 out of 5 Stars
Would Recommend

Loan Officer: Chance Mullins

NMLS# 1247905

5 out of 5 Stars
Would Recommend

Loved the “To-Do” checklist. Simplified the document needs. The dead lines on them were manageable and showed progress towards closure. Just recommend putting in bold red all caps for “Wet signature required” where applicable. Some docs had to be redone because I sped thru them without noticing that wet sigs were needed. Bold red caps will catch people’s attention.

Loan Officer: Tim Langdon

NMLS# 610467

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