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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

129,131

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
111,077
4
14,253
3
2,112
2
961
1
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4.5 out of 5 Stars
Would Recommend

It was a nice experience working with Veterans United Home Loans. They are hands on with assisting you in making sure you understand the process and the necessary paperwork to complete your loan from beginning to end. It was a learning experience with a new technique to me in processing a loan. As a Veteran I felt that understanding the process of buying a home and feeling confident in doing so, was credited to their professional approach and their effort to make sure you met the qualifications for your home.

Loan Officer: Josh Kaplan

NMLS# 1312511

5 out of 5 Stars
Would Recommend

Loan Officer: Mike Dianics

NMLS# 910759

4 out of 5 Stars
Would Recommend

Loan Officer: Janeanne Stephens

NMLS# 149718

5 out of 5 Stars
Would Recommend

Loan Officer: Dylan Morgret

NMLS# 1493964

5 out of 5 Stars
Would Recommend

Loan Officer: Mitch Pearson

NMLS# 1407333

4.5 out of 5 Stars
Would Recommend
Photo submission from Jeffrey W.

Communication is a very important part of the entire process and I always felt like I was in the know. From updates to where I stood in the loan process, there was always an open channel of communication.

Loan Officer: Billy Watkins

NMLS# 384700

5 out of 5 Stars
Would Recommend

Outstanding service all around!

Production Manager: Jessica Palmer

NMLS# 527704

5 out of 5 Stars
Would Recommend

I will definitely recommend Veterans United.

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

Veteran United is the way to go

Loan Officer: Kyle Gardner

NMLS# 1203784

3.5 out of 5 Stars
Would Recommend

Loan Officer: Tina Cigala

NMLS# 833997

5 out of 5 Stars
Would Recommend

If you are a Veteran, and in the market to buy a home. Just reach out. That's the first step and everything is laid out for you.

Loan Officer: Kayla Prewitt

NMLS# 517082

5 out of 5 Stars
Would Recommend

I’ve worked with a home builders finance group and was not very impressed. They didn’t take the time like Veterans United did with me. I ultimately backed out of that house due to their unprofessionalism and luckily went with Veterans United. It’s the only way to go for us Veterans.

Loan Officer: Clay Rose

NMLS# 1126163

4.5 out of 5 Stars
Would Recommend

We were Looking to purchase a house and initiate the home buying process and Veterans United was there for us. Having come through four deployments and many moves, plus three kids still in college, Dylan and Paul were able to guide us through a few hurdles and close early on our San Antonio home. Not a small feat!

Loan Officer: Dylan Morgret

NMLS# 1493964

4.5 out of 5 Stars
Would Recommend

If you are thinking about buying a house, I recommend Veterans United. They are awesome to work with. We had a hiccup at the closing, but they always reassured me that everything would be okay. AND it was. They know what they are doing and how to ease the buyers mind. Thank you.

Loan Officer: Donald Webber

NMLS# 892467

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Stack

NMLS# 1368665

5 out of 5 Stars
Would Recommend

Veterans United was absolutely amazing throughout the entire process of purchasing our new home.They are extremely knowledgeable when it comes to using your VA home loan benefits. Each time we had a question they were right there with an answer. Not only did they give over the top customer service, but they were able to give us the best rate out of all the lenders we looked into.

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
Photo submission from Thomas A.

I cannot thank Veterans United enough, especially Ian Reed, for all the help I was given. I would like to single out Ian especially for working around my hectic schedule, fielding calls at odd hours, and entertaining some of my more odd questions. He was available via phone or text anytime that I needed him. He truly went above and beyond!

Loan Officer: Ian Reed

NMLS# 1289062

1.5 out of 5 Stars

Maybe Im just too oold and feeble to attempt a procedure like getting a VA loan over the phone and computer, but ths was the most complicated most frustrating most stress inducing, most mis understandable process I can recall.I think If questioned by a peer I would have to forewarn them with great emphasis on what is mentioned aboveSugggest one emplyee work each deal all the way through, Suggest each applicant get more explicit, detailed warning if you will of just what kind of proofs and their depths , will be required up front. ie "you will be required to provide documentation of your incomeand other pertinent data including specific source documentation during the course of your applucation process"Please be aware that you will often be required to provide greatly detailed factual data in support of your application. This provision may frequently appear repetitive but is absoluetly necessary for the suucessful completion of your applicxation

Response from Veterans United

Your feedback is greatly appreciated Joel, and we thank you for the opportunity to journey with you toward home ownership. We realize that some aspects of the process can feel unnecessary, but it is always our hope to provide dedicated care in explaining and facilitating each step along the way. Please feel encouraged to reach out for further support or to share more about your experience by contacting our Client Advocate team. We have attempted to reach you and look forward to being of assistance.

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Great lender will be with you all the way through and ready to answer any questions.

Loan Officer: Terry Roberts

NMLS# 397987

5 out of 5 Stars
Would Recommend

Loan Officer: Presley Ray

NMLS# 1122896

3.5 out of 5 Stars
Would Recommend

Loan Officer: Janet Bowe

NMLS# 1161486

5 out of 5 Stars
Would Recommend

This was our first time buying a home. Veterans United helped us throughout the entire process and always kept us updated, easing our stress and worry that comes with purchasing a home. They worked very hard and did an outstanding job.

Loan Officer: Michael Pitts

NMLS# 583598

5 out of 5 Stars
Would Recommend

Veterans United has provided exceptional service and is well versed in Veteran home purchase. I was always well informed in every step of my home purchase and hence, nothing was ever late. My loan officer also explained my options and patiently gave me time to make decisions. He also worked closely with my realtor, to make sure that any documents or information was provided without delay. Veterans United has a team work ethic that goes above and beyond in meeting client needs. I would definitely recommend all Veterans to seek their exceptional service. I look forward to making my second home purchase with Veterans United Home Loans. I appreciate your assistance!

Loan Officer: Danny Reyna

NMLS# 363294

5 out of 5 Stars
Would Recommend

Veteran's United needs a mobile app. It is nice that your page is at least formatted well for mobile use, but an app would be so very nice. Everything else was great!

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend

If you are a veteran and are looking for a company to handle all the processing of your home purchase, look no further than Veterans United. From my initial inquiry to closing, the team at Veterans United handled everything. Once I had a pre approval letter they referred me to an agent affiliated with Veterans United. The Agent and the team at Veterans United are very knowledgeable in their respective areas and my experience couldn't have been easier. I highly recommend using Veterans United for veterans looking to buy a home.

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Loan Officer: Matt McDaniel

NMLS# 338093

5 out of 5 Stars
Would Recommend
Photo submission from Monica S.

I had the pleasure of working with Mark Anderson. He was truly a amazing guy. No other way to say it. He helped me and my wife with anything we needed. He did everything in his power to help us with any questions, concerns, or issues that may have come through the process. He deserves a raise, promotion, or something to accommodate the amount of hard work and dedication he puts into to taking care of us. Thanks for everything Mark!!! Couldn't have made it without you!

Loan Officer: Lee Sattler

NMLS# 834004

4 out of 5 Stars
Would Recommend

Loan Officer: Lee Sattler

NMLS# 834004

4.5 out of 5 Stars
Would Recommend

*SECOND CHANCES* After a horrible experience with my loan team I swore off on Veterans United. My agent felt she could find me a better team within the organization and was she right. I am so glad and happy that I give VU another opportunity because my loan team was a power house. Brooks/Mason got me through processing so quickly I was ready to close way before my closing date, unfortunately the builder was not ready. If your on this fence using VU or just plain out had a bad experience, trust me there is a team for you in this organization that wants you to succeed.

Loan Officer: Brooks Rapp

NMLS# 1660966

5 out of 5 Stars
Would Recommend

Loan Officer: Chris Hill

NMLS# 868934

5 out of 5 Stars
Would Recommend

Kat was also very accessible and answered my questions timely.

Loan Officer: Ben Long

NMLS# 1099960

5 out of 5 Stars
Would Recommend

Loan Officer: Patrick Richardson

NMLS# 1154233

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See all 129,131 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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