My personal loan team (Gerrit and Kristen) made my experience bad. However, the customer service is phenomenal, and I was helped by some very nice people (josh and Donald) when I reached out.
Response from Veterans United
Hi Dylan, we are glad that you were able to get in contact with our Client Advocate team when you needed a little extra assistance. We understand that there can come a time when your main point of contact may be assisting another client or away from the office. Whenever that occurs it is the perfect time for us to pull together as a team to maintain excellent service. We thank you for your feedback and your business, have a great day!
No one leaves you hanging and keeps in contact with you throughout the entire process.
I have never experience anything like what I experienced working with Veterans United. The professionalism was above all level of customer service. Total go-getter! Didn't leave any stone unturned. I would recommend them to all my military friends and families. God has truly blessed this staff. Thank you all. We love our home!
Smooth and painless process.
Worked quickly to get us to closing. Very helpful on everything.
This is my second time using Veteran United and it is the best in what you guys do.... I feel like part of you guys as a family. Thanks Dan, Rachel, and VU team.
The Veterans United Home Loan was a easy to understand and helped me ensue a timely closing.
Overall an excellent experience.
I had a great team to work with, I could not have asked for better people to work for me, I can never thank them enough
Simple and easy from start to finish. Never rushed. Always making sure I had what I needed to get my home at the same time making sure my financial security was taken into account. Reps were always fast to answer and very knowledgeable on the issues. Kevin was very friendly, easy to talk to and ask questions.
Fantastic. I was well informed throughout the process and UV met my short deadline of my contract.
They made every step simple and provided immediate assistance anytime it was needed.