I would like to have someone from Veterans United review the policies, procedures and performance of the closing agent McDonnell and Associates.
After signing all closing documents on August 6th and sending them back to V.U. (presumably by Aug. 9th) It is my understanding that the mortgage was "funded" on August 10th (the following Friday). In my follow up with McDonnell, I was led to believe that; A) the disbursement for my existing mortgage lender would be sent upon the loan being funded (August 10th - it was not, and B) Although, I had elected to have my disbursement mailed directly to me, it was also my understanding that the check was mailed upon the loan being funded - It was not.
McDonnell held the funded loan proceeds for three more days before writing either check, sent both checks via FedEx ground - delivered by the end of day... (delaying receipt another three full days.) And, ultimately, sending checks written on a standard bank draft, instead of cashier’s check, certified check or teller check, further delaying use of funds until the check clears another 5 business day.
All of this means that McDonnell is collecting interest on the mortgage funds, nearly 14 days from loan funding.
Additionally, because of the delayed receipt from closing my original mortgage, I have incurred a daily interest of $12.91 or $110. (precisely the same amount McDonnell could make by delay of payment.)
Scott and Kelly were fantastic to deal with
Great people to work with, I highly recommend Veterans United.
Communication was excellent and our our questions were answered promptly. Staff was more than helpful.
A straight forward and stream-lined process.
I would recommend Veterans United to any servicemember, active, retired or veteran.
Good rates and easy to work with. It was specially easy when it came time to sign the paperwork, for they sent someone to meet us instead of having to take time off of work to meet in a office.
Great communication... Professionals... Easy to work with!
Very shortly after contacting VU, I was turned over to my loan officer Joe Ferling and then Joe Hooker took over as my loan assistant. The entire process went smoothly and they both understood that I was new to the mortgage process and answered all my questions with promptness, patience, and courtesy.
We're pleased with the overall customer service of your staff, they are excellent communicators! The only thing that was difficult to overcome was the lack of printer availability. We spent many days at Staples printing, signing, then scanning back documents to VUHL and it was a bit costly for us as well as traveling to another town to do so. Thanks to all for the hard work, dedication, & professionalism to us veterans!
Thank you for eveything
It was a great experience for the second time in a row. Thank you!
This was one of my last emails, which I believe it shows my frustration. Did they call his work cell phone that is listed in my email? Nobody is going to answer a landline, especially during holiday season. The railroad is a 100% in the field job, that runs 24 hours a day. He literally takes calls every day, all night and day. I have personally called this man, many times in the middle of the night for help at work. He also gets hundreds of emails that are work related. So him responding to a email that is not work related, might get put on the back burner. This guy is extremely busy, and is really doing me a favor to even comment on this. He is not supposed to comment on this, I am sure he would much rather take a 30 second call, that gets straight to the point. God knows if he can get to a computer. I apologize if i am coming on harsh but I believe that I have bent over backwards trying to get the information that the underwriter has requested. Which could all be solved by a phone call to a cell phone. Not only that but we are trying to verify employment of another employee (Dan) I have never had this much trouble getting a loan, house, refinance, cars, motorcycle, credit card etc... I have even got a refinance through your company already. This is just getting ridiculous, my employment is verified, letter from Dan, Contact information for 3 individuals, coming from my company website. Not only that but, my per diem, meals, mileage, are already on my pay stub. If that doesn’t tell the underwriter I travel for business, what will.
This is my second time using Veterans United both have gone off without a hitch. My experiences have been fantastic