quick and easy
Had a great team on my loan.
The process was fast, and everything was explained thoroughly.
Awesome job with the refinance
I love everything about VU. Easy to work with, like that they’ll text me (I hate the phone).
Initially we intended to purchase a new home, however we had to walk away because the home had serious structural and electrical issues. The process of buying a home was flawless, but when we decided to refinance our original home that was when we hit a few bumps. The one piece of advice I would give is to take a look at how you help your customers walk through the refi process. You have wonderful videos that explain each process of buying a home, yet there was little talking about the steps for a refi. I think it would have helped our loan specialist to not have to answer so many questions.
Thank you so much Erin!!!
I really like the Veterans United website platform. The website made it easy for me to apply, review, upload and sign my documents.
Brad was amazing! He was always available to answer questions and help out as much as possible.
Chrystal Frank was efficient, knowledgeable, patient and so much more. She made a usually stressful process amazingly stress free as well as extremely accommodating to our needs and/or concerns from beginning to end. She was always available and easy to access. We appreciated the feeling of NOT feeling alone EVER. We are very happy and will always keep her in mind In the future should we or any family members/friends need her services.
Aimee and Kristin were top notch! Their customer service is unsurpassed. The entire process was quick and easy. Thank you to them both for everything they have done to help our family!
I really appreciate Katie and her team's quick response to our inquiries and getting the mortgage approved. Patty was especially instrumental.
Excellent customer service. Quick response to all questions. Very easy online process.
All good until mix up over wire transfer of our loan payment.
Scott And his team are professional in helping with all aspects of srcuring a loan.