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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

199,396

Total Customer Reviews

98%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
149,558
4
39,590
3
6,523
2
2,025
1
1,700

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Showing all 916 refinance loan reviews from Arizona

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5 out of 5 Stars
Would Recommend

Loan Officer: Matt Ponder

NMLS# 1674156

5 out of 5 Stars
Would Recommend

Loan Officer: Dustin Fritz

NMLS# 744901

5 out of 5 Stars
Would Recommend

Loan Officer: Dylan Morgret

NMLS# 1493964

4 out of 5 Stars
Would Recommend

Loan Officer: Robert Dycus

NMLS# 1128622

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

We would recommend Veteran’s United to our veteran friends and family. We have had my sister contact Asli for a refinance.

Loan Officer: Asli Wissmann

NMLS# 1525083

5 out of 5 Stars
Would Recommend

Loan Officer: Shane Lowe

NMLS# 1123167

5 out of 5 Stars
Would Recommend

Loan Officer: Jeremy Henry

NMLS# 186485

5 out of 5 Stars
Would Recommend

We will only use VU for our home loans.

Loan Officer: Douglas Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

Thank You Ben and Lauren

Loan Officer: Ben Choi

NMLS# 47882

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5 out of 5 Stars
Would Recommend

Loan Officer: Brent Schultz

NMLS# 868587

4 out of 5 Stars
Would Recommend

Appreciate the way vu “hung “ with me during the process and under the covid directed conditions

Loan Officer: Dan Davis

NMLS# 59622

5 out of 5 Stars
Would Recommend

VU is such a supportive, knowledgeable organization that will not take advantage of any potential buyer. Our personal lender, Mr. John Parker has now financed three times for us and each time it’s been very smooth, no bumps, no issues & they don’t miss anything. We’re both veterans & 10 years ago did one home loan with USAA which was horrible, absolutely horrible. They lost documents, made ridiculous mistakes, sent checks to wrong parties & cost us lots of money.
Sooooo very glad we got recommended to Veterans United because they are fantastic!!
Absolutely would not go anywhere else!!

Loan Officer: John Parker

NMLS# 996540

3.5 out of 5 Stars
Would Recommend

Loan Officer: Marlon Galbreath

NMLS# 1329978

3.5 out of 5 Stars
Would Recommend

Loan Officer: James Miller

NMLS# 1374328

5 out of 5 Stars
Would Recommend

Loan Officer: Thomas Champion

NMLS# 1102159

5 out of 5 Stars
Would Recommend

Loan Officer: Matt Thill

NMLS# 1504452

5 out of 5 Stars
Would Recommend

Loan Officer: Dan Salter

NMLS# 1407348

4.5 out of 5 Stars
Would Recommend

Loan Officer: Jared Wilmes

NMLS# 1378229

5 out of 5 Stars
Would Recommend

Travis Ward is an incredible advocate for home buyers utilizing the VA loan. He will go above and beyond to help you into your dream home. I assume he is a reflection of Veterans United as a whole. It was a pleasure working with this company again.

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Did a great job.

Loan Officer: Blake Crutchfield

NMLS# 1464153

1 out of 5 Stars

Loan process was fine until we got to underwriting and title. New requirements seemed to come up every few days which delayed the closing as well as increasing closing costs. For example, lender was not aware there was a well on the property and required a well inspection (understandable circumstances). However, they could not tell us which water tests needed to be done. This was 2 weeks before closing, we had the well tested, had to expedite it (more out of pocket costs) and test for organisms as the lender could not identify the needs of the test. Despite the last-minute requirements, we were very proactive and meet all requirements upon notice.
Unfortunately, it seems they were doing their best to try and disqualify us from refinancing. For example, just before closing a requirement for getting documentation from Tesl,a our solar panel company, to provide documentation. My husband called Tesla and let them know what was needed and they provided the documents swiftly, of course at an additional fee. Whereas it took 3 days for underwriting to call and ask for the same documentation. It seemed like there was an invented delay at every whim. I will not go through this company again for finance or refinance. The only reason we stayed is because we had no other option, as closing took so long it would have been almost impossible to get another lender in time and at the rate we were looking for.
The point of the refinance was to get money out to upgrade our home. When we purchased our home in 2016 it took less than 4 weeks to close whereas with VU it took just over seven weeks. The whole process was very stressful and unnecessary.

Response from Veterans United

Enrique, Thank you for sending back this honest feedback on your loan. We do understand that the underwriting process can be at times very stressful and tedious. We would like to express that frustration by letting you know that our underwriting team is very knowledgeable and have to be very thorough. The team goes through all conditions and regulations to provide our clients with the best product for them. this ensures the client has a fantastic loan for the future. We thank you for your service and thank you for choosing Veterans United

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

Loan Officer: Jason Bals

NMLS# 1599125

5 out of 5 Stars
Would Recommend

Loan Officer: Bobby Moss

NMLS# 1125754

5 out of 5 Stars
Would Recommend

Loan Officer: Jonathan Lucas

NMLS# 43401

5 out of 5 Stars
Would Recommend

Loan Officer: Jess Vomund

NMLS# 979223

5 out of 5 Stars
Would Recommend

Loan Officer: Katie Rose

NMLS# 860643

5 out of 5 Stars
Would Recommend

All went very well and smoothly with VA United Home Loans. I feel Tyler, Loan Officer, Beth, Processor, and I worked very well together. I appreciate all their work and am more than happy with the results. This will take a big burden off of us as family.

Loan Officer: Tyler Salter

NMLS# 1731461

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