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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

129,131

Total Customer Reviews

97.8%

Would Recommend Veterans United to Friends and Family

4.7 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
111,077
4
14,253
3
2,112
2
961
1
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Showing all 495 refinance loan reviews from Arizona

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5 out of 5 Stars
Would Recommend

Loan Officer: Andrew Beckett

NMLS# 403395

5 out of 5 Stars
Would Recommend

Loan Officer: Doug Lippmann

NMLS# 310771

5 out of 5 Stars
Would Recommend

This is the second time I have used Veterans United Home Loan Service for a loan. Bill Musick is just plain awesome to work with. His team takes an extremely tedious process and make it smooth sailing for the customer. The personal interaction during the loan process from Bill and his team gives you the comfort of knowing you picked the right finance company. I give this company and especially Bill Musick and his team a perfect "10" for being a great team. Thanks a lot.

Loan Officer: Bill Musick

NMLS# 820645

5 out of 5 Stars
Would Recommend

The team was INCREDIBLE to work with! Celina Mowrey and Chris Prenger were on top of everything along the way. I was always kept up to date every step of the way. Celina was up front and explained every detail to me from step one. Everything she told me was exactly what happened and in the time frame that was originally quoted! She was overall wonderful to work with. Chris was on top of keeping me up to date as things progressed. If anything was needed from me I knew right away.

Loan Officer: Celina Mowrey

NMLS# 378964

5 out of 5 Stars
Would Recommend

Loan Officer: Bill Bales

NMLS# 1050803

5 out of 5 Stars
Would Recommend

The service they provided was excellent in all aspects. We were informed every step of the way and would answer any questions we had great company. Would highly recommend their service.

Loan Officer: Kyle Gardner

NMLS# 1203784

4.5 out of 5 Stars
Would Recommend

Loan Officer: Ryan Ponder

NMLS# 1004260

5 out of 5 Stars
Would Recommend

Nathan Jackson was terrific to work with, he has guided us through our initial home purchase and a refinance, always quick to respond to our questions, and got us the best refinancing option for us.

Loan Officer: Nathan Jackson

NMLS# 1223739

4.5 out of 5 Stars
Would Recommend

Loan Officer: Dan Hopkins

NMLS# 1525090

2.5 out of 5 Stars

The first part of the loan went well, the lender was responsive and helpful. Then towards the end of the transaction we were continually lied to, received no communications and then when our payoffs were disbursed incorrectly the response was "Oops, I made a mistake and take full responsibility" but that was not true because we were the ones who have had to pay the differences which have amounted to almost $1000 more out of our pockets. The lender & his team were not available at the time of the signing when we found out the papers were wrong and the response that we received to the message left was "I'm out to dinner with my family" Poor follow up and we have documented proof of lies that he told us. Besides blaming title for the mess up that caused us not to sign on time, which was not true as we were in contact with our title agent ourselves. Not to mention that when we asked to sign at a local title office he told us that we had to have a mobile notary as the title company was out of state but when my wife contacted a representative that she knows here in the valley they were happy to let us sign at their office. This is unfortunate as until all this happened at the end we were mostly happy with the way that Jason had helped us.

Response from Veterans United

Brian, it is important to us that we work hard to provide excellent service and we realize that the home buying process thrives on consistent leadership. Thank you for sharing your open and honest feedback. Our Client Advocate team will research your comments and work hard to ensure that we are learning whenever possible the best ways to ensure excellent customer service. Please reach out to us if you would like to discuss your experience further.

5 out of 5 Stars
Would Recommend

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Quick response time

Loan Officer: Brent Schultz

NMLS# 868587

5 out of 5 Stars
Would Recommend

A+, very responsive, very detailed team!

Loan Officer: John Parker

NMLS# 996540

4.5 out of 5 Stars
Would Recommend

quick and easy

Loan Officer: Sam Sexauer

NMLS# 1025352

5 out of 5 Stars
Would Recommend

Had a great team on my loan.

Loan Officer: Tina Cigala

NMLS# 833997

5 out of 5 Stars
Would Recommend

The process was fast, and everything was explained thoroughly.

Loan Officer: Andy Moe

NMLS# 34810

5 out of 5 Stars
Would Recommend

Gr8

Loan Officer: Kevin McMillen

NMLS# 221266

5 out of 5 Stars
Would Recommend

Awesome job with the refinance

Loan Officer: Alberto Barba

NMLS# 47902

5 out of 5 Stars

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

I love everything about VU. Easy to work with, like that they’ll text me (I hate the phone).

Loan Officer: Terry Roberts

NMLS# 397987

4 out of 5 Stars
Would Recommend

Initially we intended to purchase a new home, however we had to walk away because the home had serious structural and electrical issues. The process of buying a home was flawless, but when we decided to refinance our original home that was when we hit a few bumps. The one piece of advice I would give is to take a look at how you help your customers walk through the refi process. You have wonderful videos that explain each process of buying a home, yet there was little talking about the steps for a refi. I think it would have helped our loan specialist to not have to answer so many questions.

Loan Officer: Joe Newberry

NMLS# 920498

4.5 out of 5 Stars
Would Recommend

Loan Officer: Matt Bretz

NMLS# 1281964

5 out of 5 Stars
Would Recommend

Thank you so much Erin!!!

Loan Officer: Mike Dianics

NMLS# 910759

5 out of 5 Stars
Would Recommend

Loan Officer: Tyler Jones

NMLS# 1493936

5 out of 5 Stars
Would Recommend

I really like the Veterans United website platform. The website made it easy for me to apply, review, upload and sign my documents.

Loan Officer: Sara Hribik

NMLS# 1287837

5 out of 5 Stars
Would Recommend

Loan Officer: Josh Kaplan

NMLS# 1312511

4.5 out of 5 Stars
Would Recommend

Loan Officer: Kyle Gardner

NMLS# 1203784

5 out of 5 Stars
Would Recommend

Loan Officer: Brian Jahnsen

NMLS# 28144

5 out of 5 Stars
Would Recommend

Loan Officer: Tommy Purk

NMLS# 1222488

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See all 129,131 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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